VoIP is one of the latest technologies creating a buzz…
Achieve Business Flexibility with VoIP
Posted on: 2016-09-13 | Categories:VoIP Services
VoIP has been very helpful to enterprises that are trying to compete effectively in a global economic environment. Improvements in productivity and efficiency afforded by hosted VoIP systems have been particularly helpful for large and small businesses alike. Whether a company wants to cut costs, improve profitability or simply manage its communication needs more effectively, the answer is almost always to upgrade their older PBX systems to the latest in hosted VoIP.
Considering the media coverage for the cost benefits of hosted VoIP, the average person can be forgiven for thinking that there are no other benefits to newer technology. The reality is that businesses are discovering there is more to VoIP than just inexpensive calls. There are plenty of short-term and long-term benefits that are only now becoming apparent as more enterprises continue to invest in sophisticated VoIP hardware and software.
What Else Can VoIP Provide for Enterprises?
It may sound too good to be true that a new technology can offer more advanced and unique features than the older generations while also being cheaper. But that is a fact with VoIP and more specifically with hosted VoIP services, as more businesses are discovering every day.
Advanced features can include brand new tools to manage daily workflows, streamline business processes and enable employees to communicate quickly with anyone, from anywhere. They can also mean consolidating existing features in easy-to-use interfaces and intuitive software, business flexibility with VoIP is easy. Hosted VoIP services offer all this and so much more to enterprises.
Limitations of Traditional PBX Systems
One of the big headaches with traditional PBX systems is having to make changes to the system once it has been set up and configured properly. It is not just a one time investment of time and money. Although the bulk of the work is required beforehand i.e. purchasing equipment, installing software and training personnel, communication systems are never static. As new employees are hired, current employees are let go or even changes in personnel happen, these are often accompanied by changes in the phone system.
With analog PBX systems, such moves – changes, additions and deletions – would require hours if not days. A department or project team might be twiddling their thumbs for days while a technician is dispatched by the service provider in order to make the requisite modifications. Such a disruption can easily result in loss of revenue, increased customer frustration and so on.
Quite often changing the configuration of the PBX system would also require switching out hardware or replacing equipment. If the business wanted to open a new office – whether temporary or permanent – voice communication could not begin until the necessary wiring has been completed. If you hire a new employee, you’ll have to provide them with a new phone while you add service. However businesses had no choice but to wait since practically all telephone operators did the exact same thing.
VoIP and Moves, Additions and Changes
These headaches disappear with hosted VoIP services such as VoIPstudio. Since VoIP is an IP-based technology, moving things around is as easy as clicking a button or changing a setting. Moves, additions and changes (commonly referred to as MAC) do not require a specialist or technician to make the necessary adjustments.
Suppose an organization purchases hosted services from VoIPstudio for a specific number of employees or seats. Since the concept of annual contracts does not really exist within the VoIP industry, the business is free to make any changes without worrying about financial consequences. The company will not be surprised with a hefty bill at the end of the month.
However making changes to the existing configuration goes beyond mere money matters. Using VoIPstudio allows clients to make changes on the fly if needed. You can assign and reassign phone numbers to different people as and when it is required. If a new employee is hired, they can have a number and a line assigned to them practically immediately. It ensures that there is no time wasted by anyone. Phone numbers, lines or other resources can be removed just as easily if an employee leaves the company or is assigned to a new location.
Improving Business Flexibility and Agility
Imagine all the time and money that you can save because the organization does not have to wait around for a number to be assigned or added. Nowadays businesses have to be agile in order to cater to ever changing supply and demand pressures. It’s very difficult for enterprises to estimate how many phone lines they may need in advance. For instance some companies have seasonal demand curves i.e. they will need a lot of extra personnel or a couple of weeks or months to handle the pressure.
With traditional phone systems, organizations would have had to pay for the extra resources even when they’re not using them or somehow struggled to manage with far fewer lines than they needed during crunch times. With VoIPstudio, businesses can easily adapt to changes without excessive financial burden or loss of time.
In today’s world, customers are not going to wait while your business gets around to adding more lines – they want their problems to be solved immediately. Clients don’t want consultants or project teams sitting around waiting for new phones just to begin work. In such situations, employees must be ready to hit the ground running and VoIPstudio helps make it happen.
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