{"id":34115,"date":"2025-08-22T11:16:10","date_gmt":"2025-08-22T10:16:10","guid":{"rendered":"https:\/\/voipstudio.com\/fallstudien\/contact-centre\/"},"modified":"2025-10-31T10:19:05","modified_gmt":"2025-10-31T10:19:05","slug":"voip-kontaktcenter","status":"publish","type":"page","link":"https:\/\/voipstudio.com\/de\/fallstudien\/voip-kontaktcenter\/","title":{"rendered":"Telefonsystem f\u00fcr Contact Center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"34115\" class=\"elementor elementor-34115 elementor-2213\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93452ca e-flex e-con-boxed e-con e-parent\" data-id=\"93452ca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-baeccc0 e-con-full e-flex e-con e-child\" data-id=\"baeccc0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89ce520 elementor-widget elementor-widget-image\" data-id=\"89ce520\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite.png\" class=\"attachment-full size-full wp-image-34114\" alt=\"\" srcset=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite.png 1000w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-300x300.png 300w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-150x150.png 150w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-768x768.png 768w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-650x650.png 650w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01108a1 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"01108a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Ein Unternehmen f\u00fcr Schuldenmanagement rationalisierte die Kommunikation mit VoIPstudio<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb6731d e-con-full e-flex e-con e-child\" data-id=\"bb6731d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6227416 ui-e-align-left ui-e-align-tablet-left ui-e-align-mobile-left ui-e-top elementor-widget elementor-widget-uicore-icon-box\" data-id=\"6227416\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;,&quot;content_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-widget_type=\"uicore-icon-box.default\">\n\t\t\t\t\t\n        <div class=\"ui-e-ico-box\" >\n\n            \n            <div class='ui-e-flex-wrp'>\n\n                                    <div class=\"ui-e-icon-wrp\">\n\n                        <i aria-hidden=\"true\" class=\"ii ii-briefcase\"><\/i>\n                    <\/div>\n                \n                <div class=\"ui-e-title-wrp\"><h3 class=\"ui-e-title\">Branche<\/h3><\/div>\n            <\/div>\n\n            <div class=\"ui-e-box-content\">\n                \n                <div class=\"ui-e-description\">\n                    <p>Finanzen<\/p>                <\/div>\n\n                \n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aef0a6f ui-e-align-left ui-e-align-tablet-left ui-e-align-mobile-left ui-e-top elementor-widget elementor-widget-uicore-icon-box\" data-id=\"aef0a6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;,&quot;content_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-widget_type=\"uicore-icon-box.default\">\n\t\t\t\t\t\n        <div class=\"ui-e-ico-box\" >\n\n            \n            <div class='ui-e-flex-wrp'>\n\n                                    <div class=\"ui-e-icon-wrp\">\n\n                        <i aria-hidden=\"true\" class=\"ii ii-users\"><\/i>\n                    <\/div>\n                \n                <div class=\"ui-e-title-wrp\"><h3 class=\"ui-e-title\">Unternehmensgr\u00f6\u00dfe<\/h3><\/div>\n            <\/div>\n\n            <div class=\"ui-e-box-content\">\n                \n                <div class=\"ui-e-description\">\n                    <p><span class=\"t-normal t-black--light link-without-visited-state link-without-hover-state\">10-50 Mitarbeiter<\/span><\/p>                <\/div>\n\n                \n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f66e0aa ui-e-align-left ui-e-align-tablet-left ui-e-align-mobile-left ui-e-top elementor-widget elementor-widget-uicore-icon-box\" data-id=\"f66e0aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;,&quot;content_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-widget_type=\"uicore-icon-box.default\">\n\t\t\t\t\t\n        <div class=\"ui-e-ico-box\" >\n\n            \n            <div class='ui-e-flex-wrp'>\n\n                                    <div class=\"ui-e-icon-wrp\">\n\n                        <i aria-hidden=\"true\" class=\"ii ii-building\"><\/i>\n                    <\/div>\n                \n                <div class=\"ui-e-title-wrp\"><h3 class=\"ui-e-title\">Hauptsitz<\/h3><\/div>\n            <\/div>\n\n            <div class=\"ui-e-box-content\">\n                \n                <div class=\"ui-e-description\">\n                    <p>Leeds, Vereinigtes K\u00f6nigreich<\/p>                <\/div>\n\n                \n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-622e116 ui-e-align-left ui-e-align-tablet-left ui-e-align-mobile-left ui-e-top elementor-widget elementor-widget-uicore-icon-box\" data-id=\"622e116\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;,&quot;content_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-widget_type=\"uicore-icon-box.default\">\n\t\t\t\t\t\n        <div class=\"ui-e-ico-box\" >\n\n            \n            <div class='ui-e-flex-wrp'>\n\n                                    <div class=\"ui-e-icon-wrp\">\n\n                        <i aria-hidden=\"true\" class=\"ii ii-building-store\"><\/i>\n                    <\/div>\n                \n                <div class=\"ui-e-title-wrp\"><h3 class=\"ui-e-title\">Gegr\u00fcndet<\/h3><\/div>\n            <\/div>\n\n            <div class=\"ui-e-box-content\">\n                \n                <div class=\"ui-e-description\">\n                    <p>2016<\/p>                <\/div>\n\n                \n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a5984f e-flex e-con-boxed e-con e-parent\" data-id=\"6a5984f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1b41ca9 e-con-full e-flex e-con e-child\" data-id=\"1b41ca9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-605ef03 elementor-widget elementor-widget-table-of-contents\" data-id=\"605ef03\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-toc__605ef03\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9204b04 e-con-full e-flex e-con e-child\" data-id=\"9204b04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-645ec76 elementor-widget elementor-widget-heading\" data-id=\"645ec76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00dcber uns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca73527 elementor-widget elementor-widget-text-editor\" data-id=\"ca73527\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>ICS wurde 2016 von Branchenveteranen gegr\u00fcndet und ist eine etwas andere Inkassofirma. Sie f\u00fchrt keine Rechtsstreitigkeiten. Sie nimmt keine Haust\u00fcrinkasso vor. Sie konzentriert sich zu 100 % darauf, Menschen dabei zu helfen, erschwingliche R\u00fcckzahlungspl\u00e4ne aufzustellen, damit sie ihre Schulden begleichen und ihre Kreditw\u00fcrdigkeit verbessern k\u00f6nnen.   <\/p><p>ICS erhebt keine Geb\u00fchren oder Strafen; es zieht die geschuldeten Betr\u00e4ge ein und wird von seinen Kunden auf Provisionsbasis bezahlt, zu denen einige der angesehensten Haushaltsmarken Gro\u00dfbritanniens geh\u00f6ren.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce7b7fb elementor-widget elementor-widget-heading\" data-id=\"ce7b7fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Die Herausforderung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-202ee9e elementor-widget elementor-widget-text-editor\" data-id=\"202ee9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Die meisten Menschen, die Geld schulden, sind besorgt und \u00e4ngstlich. Einige haben ein schwieriges Privatleben. Sie wollen keine Schulden haben. Daher war der Ansatz von ICS beim Inkasso immer auf den Menschen ausgerichtet. Freundliche, \u00fcberzeugende und konsistente Kommunikation, begleitet von realistischen Zahlungspl\u00e4nen.    <\/p><p>Telefongespr\u00e4che sind die wichtigste Art und Weise, wie ICS mit verschuldeten Personen in Kontakt tritt; daher ben\u00f6tigt das Unternehmen ein \u00e4u\u00dferst zuverl\u00e4ssiges Sprachsystem, in dem Anrufe verfolgt, \u00fcberwacht, aufgezeichnet und bearbeitet werden k\u00f6nnen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c164bb elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4c164bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"1440\" zoomAndPan=\"magnify\" viewBox=\"0 0 1080 847.49997\" height=\"1130\" preserveAspectRatio=\"xMidYMid meet\"><defs><clipPath id=\"f133cde4c9\"><path d=\"M 0.320312 0 L 1079.679688 0 L 1079.679688 847 L 0.320312 847 Z M 0.320312 0 \"><\/path><\/clipPath><\/defs><g id=\"f893392aab\"><g clip-rule=\"nonzero\" clip-path=\"url(#f133cde4c9)\"><path style=\"fill:none;stroke-width:351;stroke-linecap:butt;stroke-linejoin:miter;stroke:#1be4f3;stroke-opacity:1;stroke-miterlimit:4;\" d=\"M 175.500716 959.989757 L 175.500716 385.501709 C 175.500716 269.518714 269.520552 175.498878 385.498334 175.498878 L 640.230314 175.498878 \" transform=\"matrix(0.749302,0,0,0.749302,21.65718,63.717151)\"><\/path><path style=\"fill:none;stroke-width:351;stroke-linecap:butt;stroke-linejoin:miter;stroke:#1be4f3;stroke-opacity:1;stroke-miterlimit:4;\" d=\"M 175.501984 959.989757 L 175.501984 385.501709 C 175.501984 269.518714 269.521821 175.498878 385.499603 175.498878 L 640.231583 175.498878 \" transform=\"matrix(0.749302,0,0,0.749302,578.453104,63.717151)\"><\/path><\/g><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUnser Telefonsystem ist der\nwichtigste Teil unserer IT-Ausstattung. <b>Wir brauchen einen vollst\u00e4ndigen\n\u00dcberblick dar\u00fcber, wie viele Anrufe get\u00e4tigt und entgegengenommen werden, damit wir\nsehen k\u00f6nnen, was im gesamten Unternehmen vor sich geht.<\/b>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e21a18 e-con-full e-flex e-con e-child\" data-id=\"2e21a18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ddaab6a elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"ddaab6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Iain a. Cozens<\/p><p class=\"elementor-image-box-description\">IT-Manager bei ICS<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5c815f elementor-widget elementor-widget-text-editor\" data-id=\"b5c815f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"130\" data-end=\"495\">Als ICS gegr\u00fcndet wurde, war es ein F\u00fcnf-Personen-Team mit einem Startup-Budget, das nicht in eine vollst\u00e4ndige PBX-Telefonanlage investieren wollte. Iain und sein Team testeten eine Reihe verschiedener VoIP-Anbieter, um ein Gef\u00fchl f\u00fcr deren Plattformen zu bekommen. <\/p><p data-start=\"130\" data-end=\"495\">Sie stellten fest, dass viele der VoIP-Anbieter sagten, dass ihre Kunden ihren eigenen Client recherchieren und verwenden m\u00fcssten, d. h. die VoIP-Software, die auf dem eigenen PC\/Mobiltelefon des Kunden installiert ist und sich dann mit externen Servern verbindet, die von der VoIP-Firma bereitgestellt werden.<\/p><p data-start=\"130\" data-end=\"495\">ICS fand auch, dass die meisten Anwendungen umst\u00e4ndlich waren und viele nicht die M\u00f6glichkeit hatten, Anrufe ohne Aufpreis weiterzuleiten.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a030999 elementor-widget elementor-widget-heading\" data-id=\"a030999\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Die L\u00f6sung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c26931f elementor-widget elementor-widget-text-editor\" data-id=\"c26931f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"102\" data-end=\"328\"><strong>Das Team entschied sich zun\u00e4chst f\u00fcr SIPgate, was anfangs gut funktionierte, aber sie stellten schnell fest, dass es keine Anrufaufzeichnungsfunktion gab \u2013 eine wesentliche Funktion f\u00fcr ihren Betrieb.<\/strong> Diese Einschr\u00e4nkung veranlasste sie, nach einer Alternative zu suchen.<\/p><p data-start=\"330\" data-end=\"801\">Anfang 2020 zeichnete sich VoIPstudio als ein erstklassiger Anbieter aus, der auf TrustPilot 4,7 von 5 Punkten erzielte, verglichen mit 3,6 von SIPgate. Iain erkundete die Plattform im Rahmen einer kostenlosen Testversion und stellte fest, dass sie eine benutzerfreundliche Oberfl\u00e4che, eine umfangreiche Funktionalit\u00e4t und ein hohes Ma\u00df an Konfigurierbarkeit bot. Als jemand mit einem technischen Hintergrund sch\u00e4tzte er das durchdachte Design und die Art und Weise, wie sich VoIPstudio von einer Open-Source-VoIP-Anwendung zu einem vollst\u00e4ndig entwickelten, funktionsreichen Produkt entwickelt hatte.  <\/p><p data-start=\"803\" data-end=\"1285\" data-is-last-node=\"\" data-is-only-node=\"\">Um die Abl\u00e4ufe zu rationalisieren, integrierte Iain VoIPstudio in ein automatisiertes W\u00e4hlsystem, wodurch die Anrufabl\u00e4ufe f\u00fcr das Team vereinfacht wurden. Die L\u00f6sung wurde im gesamten Unternehmen eingesetzt, wobei die meisten Benutzer \u00fcber eine Softwareanwendung auf ihren Laptops auf die Plattform zugriffen, die mit nicht markengebundenen Mobilteilen gekoppelt war, die von Iain ausgew\u00e4hlt wurden. Die Anruft\u00e4tigkeit des Unternehmens konzentrierte sich haupts\u00e4chlich auf ausgehende Kommunikation, w\u00e4hrend eingehende Anrufe priorisiert und sofort beantwortet wurden, um die Reaktionsf\u00e4higkeit zu gew\u00e4hrleisten.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e98579 e-flex e-con-boxed e-con e-child\" data-id=\"6e98579\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6653f38 e-con-full e-flex e-con e-child\" data-id=\"6653f38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08ae260 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"08ae260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"1440\" zoomAndPan=\"magnify\" viewBox=\"0 0 1080 847.49997\" height=\"1130\" preserveAspectRatio=\"xMidYMid meet\"><defs><clipPath id=\"f133cde4c9\"><path d=\"M 0.320312 0 L 1079.679688 0 L 1079.679688 847 L 0.320312 847 Z M 0.320312 0 \"><\/path><\/clipPath><\/defs><g id=\"f893392aab\"><g clip-rule=\"nonzero\" clip-path=\"url(#f133cde4c9)\"><path style=\"fill:none;stroke-width:351;stroke-linecap:butt;stroke-linejoin:miter;stroke:#1be4f3;stroke-opacity:1;stroke-miterlimit:4;\" d=\"M 175.500716 959.989757 L 175.500716 385.501709 C 175.500716 269.518714 269.520552 175.498878 385.498334 175.498878 L 640.230314 175.498878 \" transform=\"matrix(0.749302,0,0,0.749302,21.65718,63.717151)\"><\/path><path style=\"fill:none;stroke-width:351;stroke-linecap:butt;stroke-linejoin:miter;stroke:#1be4f3;stroke-opacity:1;stroke-miterlimit:4;\" d=\"M 175.501984 959.989757 L 175.501984 385.501709 C 175.501984 269.518714 269.521821 175.498878 385.499603 175.498878 L 640.231583 175.498878 \" transform=\"matrix(0.749302,0,0,0.749302,578.453104,63.717151)\"><\/path><\/g><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t<br> Ich bin ein gro\u00dfer Fan von VoIPstudio.\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tEs ist ein beeindruckendes System, das regelm\u00e4\u00dfig\nneue und wirklich n\u00fctzliche Funktionen auf den Markt bringt. Ich habe\nVoIPstudio schon unz\u00e4hligen anderen Leuten empfohlen\n, die alle sehr dankbar waren, dass ich\nsie auf ein hochentwickeltes und kosteng\u00fcnstiges\nSprachsystem verwiesen habe. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c5dd83f e-con-full e-flex e-con e-child\" data-id=\"c5dd83f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6876c4 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"d6876c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite.png\" class=\"attachment-full size-full wp-image-34114\" alt=\"\" srcset=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite.png 1000w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-300x300.png 300w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-150x150.png 150w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-768x768.png 768w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-650x650.png 650w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Iain a. Cozens<\/p><p class=\"elementor-image-box-description\">IT-Manager bei ICS<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbe80ee e-flex e-con-boxed e-con e-parent\" data-id=\"bbe80ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-35ae41b e-con-full e-flex e-con e-child\" data-id=\"35ae41b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76f79df elementor-widget elementor-widget-table-of-contents\" data-id=\"76f79df\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-toc__76f79df\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f484e16 e-con-full e-flex e-con e-child\" data-id=\"f484e16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf2be27 elementor-widget elementor-widget-heading\" data-id=\"bf2be27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Die Auswirkungen <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dfa5a0 elementor-widget elementor-widget-text-editor\" data-id=\"6dfa5a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"125\" data-end=\"297\">Integrated Contact Solutions (ICS) nutzte aktiv die meisten Funktionen des Standardpakets von VoIPstudio, um Abl\u00e4ufe zu rationalisieren und die Einhaltung gesetzlicher Vorschriften zu gew\u00e4hrleisten.<\/p><p data-start=\"299\" data-end=\"510\"><strong data-start=\"299\" data-end=\"324\">Virtuelle Nummern &amp; IVR<\/strong><br data-start=\"324\" data-end=\"327\">ICS wies jedem Kunden, den es unterst\u00fctzte, individuelle virtuelle Nummern, IVR-Men\u00fcs und kundenspezifische Aufzeichnungen zu. Diese Einrichtung machte die Verfolgung und \u00dcberwachung der Kommunikation einfach und effizient. <\/p><p data-start=\"512\" data-end=\"1269\"><strong data-start=\"512\" data-end=\"543\">Anrufaufzeichnung &amp; Compliance<\/strong><br data-start=\"543\" data-end=\"546\">ICS ist in einer regulierten Branche t\u00e4tig und musste die Standards der Financial Services Authority, der Credit Services Association (CSA) und PCI DSS einhalten. Dazu geh\u00f6rte die obligatorische Anrufaufzeichnung mit spezifischen Protokollen zum Anhalten von Aufzeichnungen w\u00e4hrend Zahlungstransaktionen. Zuvor hatte Iain ein ma\u00dfgeschneidertes Anrufaufzeichnungssystem aufgebaut, das auf den eigenen Servern von ICS gehostet wurde. Der 2019 neu gestaltete Anrufaufzeichnungsdienst von VoIPstudio machte dies jedoch \u00fcberfl\u00fcssig und bot eine leistungsstarke integrierte L\u00f6sung. Anrufe konnten nach Feldern wie Kundenname, Gl\u00e4ubiger, zugewiesenem Teammitglied, Datum, Uhrzeit, Anrufdauer und Anruftyp gefiltert werden. Dateien waren einfach abzurufen und konnten bei Bedarf direkt an Gl\u00e4ubiger weitergeleitet werden.     <\/p><p data-start=\"1271\" data-end=\"1516\"><strong data-start=\"1271\" data-end=\"1298\">Daten und Rechenschaftspflicht<\/strong><br data-start=\"1298\" data-end=\"1301\">Zur Unterst\u00fctzung der Unternehmensberichterstattung stellte ICS seinen Kunden w\u00f6chentliche Zusammenfassungen der Anruft\u00e4tigkeit und des Fortschritts zur Verf\u00fcgung. Alle Daten stammten von VoIPstudio, wodurch Iain sofortigen Zugriff auf detaillierte Anrufprotokolle und Antwortmetriken hatte. <\/p><p data-start=\"1518\" data-end=\"1966\"><strong data-start=\"1518\" data-end=\"1533\">Remote-Arbeit<\/strong><br data-start=\"1533\" data-end=\"1536\">W\u00e4hrend des COVID-19-Lockdowns arbeitete das gesamte ICS-Team von zu Hause aus. Iain konfigurierte Laptops und den VoIPstudio-Zugang, um einen ununterbrochenen Betrieb zu gew\u00e4hrleisten. Infolgedessen erzielte das Unternehmen in diesem Zeitraum eine Rekord-Inkassorate. Da viele Menschen mehr Zeit hatten, sich um finanzielle Angelegenheiten zu k\u00fcmmern, stieg das Engagement, und ICS behielt eine perfekte Bilanz f\u00fcr eingehende Anrufbeantwortung bei, w\u00e4hrend das Volumen ausgehender Anrufe neue H\u00f6chstst\u00e4nde erreichte.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ffbc84 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6ffbc84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"1440\" zoomAndPan=\"magnify\" viewBox=\"0 0 1080 847.49997\" height=\"1130\" preserveAspectRatio=\"xMidYMid meet\"><defs><clipPath id=\"f133cde4c9\"><path d=\"M 0.320312 0 L 1079.679688 0 L 1079.679688 847 L 0.320312 847 Z M 0.320312 0 \"><\/path><\/clipPath><\/defs><g id=\"f893392aab\"><g clip-rule=\"nonzero\" clip-path=\"url(#f133cde4c9)\"><path style=\"fill:none;stroke-width:351;stroke-linecap:butt;stroke-linejoin:miter;stroke:#1be4f3;stroke-opacity:1;stroke-miterlimit:4;\" d=\"M 175.500716 959.989757 L 175.500716 385.501709 C 175.500716 269.518714 269.520552 175.498878 385.498334 175.498878 L 640.230314 175.498878 \" transform=\"matrix(0.749302,0,0,0.749302,21.65718,63.717151)\"><\/path><path style=\"fill:none;stroke-width:351;stroke-linecap:butt;stroke-linejoin:miter;stroke:#1be4f3;stroke-opacity:1;stroke-miterlimit:4;\" d=\"M 175.501984 959.989757 L 175.501984 385.501709 C 175.501984 269.518714 269.521821 175.498878 385.499603 175.498878 L 640.231583 175.498878 \" transform=\"matrix(0.749302,0,0,0.749302,578.453104,63.717151)\"><\/path><\/g><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tViele Leute stellten fest, dass sie w\u00e4hrend des Lockdowns mehr Freizeit\nhatten und daher offener\ndaf\u00fcr waren, ihre finanziellen\nProbleme anzugehen und zu l\u00f6sen. <b>Ich bin stolz darauf, sagen zu k\u00f6nnen, dass wir w\u00e4hrend dieser Zeit keinen einzigen\neingehenden Anruf verpasst haben, w\u00e4hrend unser ausgehendes\nAnrufniveau h\u00f6her war als je zuvor.<\/b>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be12f76 e-con-full e-flex e-con e-child\" data-id=\"be12f76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93705e9 elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"93705e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Iain a. Cozens<\/p><p class=\"elementor-image-box-description\">IT-Manager bei ICS<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84f5c1f elementor-widget elementor-widget-text-editor\" data-id=\"84f5c1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1968\" data-end=\"2212\"><strong data-start=\"1968\" data-end=\"1989\">Preise &amp; Support<\/strong><br data-start=\"1989\" data-end=\"1992\">Das Preismodell und der Kundensupport von VoIPstudio erwiesen sich als \u00e4u\u00dferst effektiv. Die Plattform umfasste ein zuverl\u00e4ssiges Ticketing-System und ein integriertes Live-Chat-Tool innerhalb des Portals, das bei Bedarf schnelle Unterst\u00fctzung bot. <\/p><p data-start=\"2214\" data-end=\"2457\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"2214\" data-end=\"2231\">Ausblick<\/strong><br data-start=\"2231\" data-end=\"2234\">In Zukunft plante ICS, VoIPstudio in ein kundenspezifisches CRM-System zu integrieren. Diese Erweiterung w\u00fcrde es erm\u00f6glichen, Schuldnerprofile automatisch zu \u00f6ffnen, wenn ein Anruf empfangen wurde, was die Effizienz und Reaktionsf\u00e4higkeit weiter erh\u00f6ht. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23e46dd e-flex e-con-boxed e-con e-parent\" data-id=\"23e46dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab22717 elementor-widget elementor-widget-template\" data-id=\"ab22717\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"32050\" class=\"elementor elementor-32050 elementor-1528 elementor-1528\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-4de88b5 e-flex e-con-boxed e-con e-child\" data-id=\"4de88b5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5ab4b6a e-con-full e-flex e-con e-child\" data-id=\"5ab4b6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0886243 ui-e-a-animate elementor-widget elementor-widget-highlighted-text\" data-id=\"0886243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"highlighted-text.default\">\n\t\t\t\t\t        <h2 class=\"ui-e--highlighted-text\">\n            <span class=\"ui-e-headline-text elementor-repeater-item-a167cf2\">Bereit zum<\/span><span class=\"ui-e-headline-text elementor-repeater-item-39f15dc ui-e-headline-color\">\n\t\t\t\t\t\t\t\t\t<span class=\"whitespace\"><\/span>\n                                    <span>\n                                        <span class=\"ui-e-headline-text ui-e-headline-highlighted\">Start?<\/span><span class=\"uicore-svg-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 500 150\" preserveAspectRatio=\"none\"><\/svg><\/span><\/span> <span class=\"whitespace\"> <\/span><\/span>        <\/h2>\n    \t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d087c30 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"d087c30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\"><span style=\"font-weight: 400;\">Testen Sie ein komplettes Callcenter 30 Tage lang kostenlos: Men\u00fcs, Warteschlangen, konforme Aufzeichnung, Analysen und Integrationen.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2e0da1 ui-e-icon-left ui-e-left elementor-align-left elementor-widget elementor-widget-uicore-icon-list\" data-id=\"d2e0da1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uicore-icon-list.default\">\n\t\t\t\t\t        <ul>\n                            <li >\n\n                    <div class=\"ui-e-wrap\">\n                    \n                    \n                    <div class=\"ui-e-content\">\n                        <span class=\"ui-e-title\">\n                            24\/7-Support                        <\/span>\n                        <p class=\"ui-e-text\">  <\/p>\n                    <\/div>\n\n                                            <div class=\"ui-e-icon\">\n                            <i aria-hidden=\"true\" class=\"lu lu-headset\"><\/i>                        <\/div>\n                    \n                    <\/div>\n                <\/li>\n                            <li >\n\n                    <div class=\"ui-e-wrap\">\n                    \n                    \n                    <div class=\"ui-e-content\">\n                        <span class=\"ui-e-title\">\n                            99,99 % Uptime-Garantie                        <\/span>\n                        <p class=\"ui-e-text\">  <\/p>\n                    <\/div>\n\n                                            <div class=\"ui-e-icon\">\n                            <i aria-hidden=\"true\" class=\"lu lu-monitor-up\"><\/i>                        <\/div>\n                    \n                    <\/div>\n                <\/li>\n                            <li >\n\n                    <div class=\"ui-e-wrap\">\n                    \n                    \n                    <div class=\"ui-e-content\">\n                        <span class=\"ui-e-title\">\n                            Globale Konnektivit\u00e4t                        <\/span>\n                        <p class=\"ui-e-text\">  <\/p>\n                    <\/div>\n\n                                            <div class=\"ui-e-icon\">\n                            <i aria-hidden=\"true\" class=\"ri ri-globe-line\"><\/i>                        <\/div>\n                    \n                    <\/div>\n                <\/li>\n                    <\/ul>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9353af2 e-con-full e-flex e-con e-child\" data-id=\"9353af2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b41f4b elementor-align-center elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"1b41f4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/signup\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kostenlos testen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2074d15 elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"2074d15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/voipstudio.com\/de\/kontakt\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Beratung buchen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b00500 e-con-full e-flex e-con e-child\" data-id=\"3b00500\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2e9595 elementor-widget elementor-widget-image\" data-id=\"b2e9595\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"935\" height=\"1039\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/VoIPstudio_illustration_1.png\" class=\"attachment-full size-full wp-image-31728\" alt=\"\" srcset=\"https:\/\/voipstudio.com\/wp-content\/uploads\/VoIPstudio_illustration_1.png 935w, https:\/\/voipstudio.com\/wp-content\/uploads\/VoIPstudio_illustration_1-270x300.png 270w, https:\/\/voipstudio.com\/wp-content\/uploads\/VoIPstudio_illustration_1-922x1024.png 922w, https:\/\/voipstudio.com\/wp-content\/uploads\/VoIPstudio_illustration_1-768x853.png 768w, https:\/\/voipstudio.com\/wp-content\/uploads\/VoIPstudio_illustration_1-585x650.png 585w\" sizes=\"(max-width: 935px) 100vw, 935px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c88819 e-flex e-con-boxed e-con e-parent\" data-id=\"9c88819\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f5a2f98 e-con-full e-flex e-con e-child\" data-id=\"f5a2f98\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac2ebb8 elementor-widget__width-inherit ui-e-a-animate elementor-widget elementor-widget-highlighted-text\" data-id=\"ac2ebb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"highlighted-text.default\">\n\t\t\t\t\t        <h2 class=\"ui-e--highlighted-text\">\n            <span class=\"ui-e-headline-text elementor-repeater-item-a167cf2\">Weitere Erfolgsgeschichten entdecken<\/span>        <\/h2>\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9698541 e-grid e-con-boxed e-con e-parent\" data-id=\"9698541\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-13ef0f9 e-con-full e-flex e-con e-child\" data-id=\"13ef0f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-112b304 ui-e-align-left ui-e-align-tablet-left ui-e-top ui-e-align-mobile-center elementor-widget elementor-widget-uicore-icon-box\" data-id=\"112b304\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;,&quot;content_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-widget_type=\"uicore-icon-box.default\">\n\t\t\t\t\t\n        <div class=\"ui-e-ico-box\" onclick=\"window.open(&#039;\/de\/fallstudien\/finanzunternehmen\/&#039;, &#039;_self&#039;)\">\n\n            \n            <div class='ui-e-flex-wrp'>\n\n                                    <div class=\"ui-e-icon-wrp\">\n\n                        <img decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/INGBusinessServicesPoland.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/INGBusinessServicesPoland.png 1000w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/INGBusinessServicesPoland-300x300.png 300w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/INGBusinessServicesPoland-150x150.png 150w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/INGBusinessServicesPoland-768x768.png 768w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/INGBusinessServicesPoland-650x650.png 650w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\n                    <\/div>\n                \n                <div class=\"ui-e-title-wrp\"><h4 class=\"ui-e-title\">Finanzen<\/h4><div class='ui-e-subtitle'> ING Business Services baut mit VoIPstudio ein einfach zu verwaltendes Kundenservice-Modell auf  <\/div><\/div>\n            <\/div>\n\n            <div class=\"ui-e-box-content\">\n                \n                <div class=\"ui-e-description\">\n                                    <\/div>\n\n                \n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da2c1cf e-con-full e-flex e-con e-child\" data-id=\"da2c1cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dd27c3 ui-e-align-left ui-e-align-tablet-left ui-e-top ui-e-align-mobile-center elementor-widget elementor-widget-uicore-icon-box\" data-id=\"9dd27c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;,&quot;content_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-widget_type=\"uicore-icon-box.default\">\n\t\t\t\t\t\n        <div class=\"ui-e-ico-box\" onclick=\"window.open(&#039;\/de\/fallstudien\/voip-fuer-telemarketing\/&#039;, &#039;_self&#039;)\">\n\n            \n            <div class='ui-e-flex-wrp'>\n\n                                    <div class=\"ui-e-icon-wrp\">\n\n                        <img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/econtactservices.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/econtactservices.png 1000w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/econtactservices-300x300.png 300w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/econtactservices-150x150.png 150w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/econtactservices-768x768.png 768w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/econtactservices-650x650.png 650w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\n                    <\/div>\n                \n                <div class=\"ui-e-title-wrp\"><h4 class=\"ui-e-title\">Telemarketing<\/h4><div class='ui-e-subtitle'> eContact Services rationalisierte die Marketingaktivit\u00e4ten mit VoIPstudio <\/div><\/div>\n            <\/div>\n\n            <div class=\"ui-e-box-content\">\n                \n                <div class=\"ui-e-description\">\n                                    <\/div>\n\n                \n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dcfd02c e-con-full e-flex e-con e-child\" data-id=\"dcfd02c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40a0590 ui-e-align-left ui-e-align-tablet-left ui-e-top ui-e-align-mobile-center elementor-widget elementor-widget-uicore-icon-box\" data-id=\"40a0590\" data-element_type=\"widget\" data-e-type=\"widget\" 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