{"id":29458,"date":"2019-09-23T13:15:18","date_gmt":"2019-09-23T12:15:18","guid":{"rendered":"https:\/\/voipstudio.com\/blog\/die-frage-nach-dem-2000-minuten-angebot\/"},"modified":"2025-10-14T10:51:01","modified_gmt":"2025-10-14T09:51:01","slug":"die-frage-nach-dem-2000-minuten-angebot","status":"publish","type":"post","link":"https:\/\/voipstudio.com\/de\/blog\/die-frage-nach-dem-2000-minuten-angebot\/","title":{"rendered":"Die Frage nach dem 2000 Minuten Angebot"},"content":{"rendered":"

Eine oft gestellte Frage im Kundensupport von VoIPstudio vor der Entscheidung diese Firma als VoIP-Anbieter f\u00fcr die Cloud-Telefonanlage auszuw\u00e4hlen ist nach einer Flatrate.<\/p>\n

Wenn es dann hei\u00dft, dass es ein 2000 Minuten Paket (im Tarif National) gibt, ist die Frage warum nur 2000 Minuten.<\/p>\n

Telefonminuten bei einer Cloud-Telefonanlage – was braucht man als kleines und mittleres Unternehmen (KMU)<\/h2>\n

Die Antwort ist relativ einfach. Kaum ein Kunde \u2013 egal ob Freiberufler, kleines oder mittleres Unternehmen, ben\u00f6tigt pro Benutzer mehr als 2000 Minuten.
\nDazu eine einfache Rechnung: 2000 Minuten entsprechen 33,33 Stunden<\/a>, der Einfachheit halber 33 Stunden. Bei einer Arbeitswoche von 5 Tagen sind dies pro Tag abgerundet 6,5h Stunden am Telefon (innerhalb einer Woche). Das klingt wenig, ist aber sehr viel. <\/p>\n

Denn wie Daten belegen verbringt kaum ein Mitarbeiter so viel Zeit am Telefon, insbesondere nicht mit ausgehenden Anrufen.
\nNat\u00fcrlich gibt es Ausnahmen, wie Outbound-Callcenter. Diese k\u00f6nnen nat\u00fcrlich ein spezielles Angebot erhalten, aber deren Telefonverhalten entspricht nicht einer durchschnittlichen Firma.
\nUm nun die Aussage von oben besser zu verstehen, muss man die Gespr\u00e4che aufgliedern.
\nGesch\u00e4tzt gut 50% sind mit Kollegen der eigenen Firma. Diese sind bei VoIPstudio kostenlos und nicht in den 2000 Minuten enthalten.
\nDann muss man noch die Gespr\u00e4che abziehen, bei denen man angerufen wird. So haben z.B. oft Softwarefimen, die auf der Suche nach einer einfachen Kontaktcenter-L\u00f6sung sind, um Ihren Kundensupport<\/a> abzuwickeln, die Sorge, dass Kundenanrufe in die 2000 Minuten fallen. Dies ist aber nicht der Fall.<\/p>\n

F\u00fcr die restliche Gespr\u00e4chszeit mit anderen Teilnehmern werden die 2000 Minuten sukzessive genutzt.
\nSie sehen also, eine normale Firma kommt mit 2000 Minuten pro Nutzer sehr gut zurecht. Und wenn Sie doch einmal mehr Minuten brauchen, wenden Sie sich an unseren Kundensupport.<\/p>\n","protected":false},"excerpt":{"rendered":"

Eine oft gestellte Frage im Kundensupport von VoIPstudio vor der Entscheidung diese Firma als VoIP-Anbieter f\u00fcr die Cloud-Telefonanlage auszuw\u00e4hlen ist nach einer […]<\/p>\n","protected":false},"author":8,"featured_media":37279,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[440],"tags":[389],"class_list":["post-29458","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-geschaeftskommunikation","tag-voip-fur-kmu"],"yoast_head":"\nDie Frage nach dem 2000 Minuten Angebot · VoIPstudio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/voipstudio.com\/de\/blog\/die-frage-nach-dem-2000-minuten-angebot\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" 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