Skip to main content

Home

The Home page provides a quick overview of your recent communication activity and shortcuts to the Voipstudio applications you can use.

Call activity​

The Home page offers a summary of your personal call activity. This data reflects your calls only, rather than activity across the whole company.

  • Inbound calls – All inbound calls relevant to the user, regardless of their final outcome. This includes Answered + Returned + Unreturned Inbound Calls.
  • Outbound calls – All outbound calls initiated by the logged-in user, including calls that were not answered by the recipient.
  • Unreturned calls – Inbound calls the user missed and did not subsequently return. This corresponds to Unreturned Inbound Calls in Analytics.

Each metric can also display a trend compared with the previous equivalent period.

For example, when the selected period is Today, the dashboard compares activity so far today with the same time period yesterday. This avoids comparing a partial day with a complete previous day.

Availability​

Your profile card shows your current availability status. Select your status to change your availability. Your current status may affect your ability to receive calls and chats where routing depends on user availability.

For more information, see My preferences > Update your availability status.

Recent conversations​

Your recent conversations section displays your most recent activity across supported communication channels.

Depending on your activity, this can include:

  • Phone calls
  • SMS
  • Team Chat
  • Fax

Expand a conversation to view more information. For a complete record of previous interactions, open History.