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Platform overview

Voipstudio User Dashboard is the everyday workspace for users handling business communications. It brings calls, chats, SMS, fax, conversation history and contacts into a single interface.

Users can make and receive phone calls, communicate with website visitors through Live Chat, message colleagues through Team Chat, send and receive SMS messages without switching between separate tools.

The User Dashboard includes:

  • Home – An overview of your recent activity, call statistics,and availability.
  • History – A searchable record of your previous communications across supported channels.
  • Contacts – Your business contact directory.
  • Phone – Make, receive and manage phone calls.
  • Live Chat – Handle conversations with visitors contacting your organisation through Live Chat.
  • Team Chat – Message colleagues within your Voipstudio organisation.
  • SMS – Send and receive SMS messages.
  • Fax – Send files by fax and review previous fax activity.
  • My preferences – Manage your personal profile, availability and communication settings.
  • Notifications – View notifications about activity that requires your attention.
  • Support & Feedback – Access help resources, contact support or provide feedback.