SMS
The SMS channel allows you to send SMS messages to supported mobile numbers and review previous SMS conversations.
Recent SMS conversations
Opening SMS displays your recent SMS conversations.
Each record can show:
- Direction (Inbound/Outbound)
- Contact or telephone number
- Date and time
- Message preview
Select a conversation to open the complete SMS thread.
Send an SMS
To send a message:
- Open SMS.
- Select your Sender ID.
- Enter or select the recipient's telephone number.
- Type the message in the text field. Max characters per one SMS: 320
- Click Send.
The send button becomes available once the required information and message have been entered.
SMS delivery status
Sent messages can show their delivery state.
Examples include:
- Delivered
- Not Delivered
A failed message remains visible in the conversation so you can identify which SMS could not be delivered.
Incoming SMS
When a new SMS arrives, a notification can display:
- Sender number
- Time received
- Message preview
Select the notification to open the corresponding SMS conversation.