{"id":34151,"date":"2025-08-22T11:16:10","date_gmt":"2025-08-22T10:16:10","guid":{"rendered":"https:\/\/voipstudio.com\/casos-practicos\/contact-centre\/"},"modified":"2025-10-31T10:19:08","modified_gmt":"2025-10-31T10:19:08","slug":"voip-para-centro-de-contacto","status":"publish","type":"page","link":"https:\/\/voipstudio.com\/es\/casos-practicos\/voip-para-centro-de-contacto\/","title":{"rendered":"Sistema telef\u00f3nico para contact center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"34151\" class=\"elementor elementor-34151 elementor-2213\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93452ca e-flex e-con-boxed e-con e-parent\" data-id=\"93452ca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-baeccc0 e-con-full e-flex e-con e-child\" data-id=\"baeccc0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89ce520 elementor-widget elementor-widget-image\" data-id=\"89ce520\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite.png\" class=\"attachment-full size-full wp-image-34150\" alt=\"\" srcset=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite.png 1000w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-300x300.png 300w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-150x150.png 150w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-768x768.png 768w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-650x650.png 650w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01108a1 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"01108a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Una empresa de gesti\u00f3n de deudas agiliz\u00f3 sus comunicaciones con VoIPstudio<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb6731d e-con-full e-flex e-con e-child\" data-id=\"bb6731d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6227416 ui-e-align-left ui-e-align-tablet-left ui-e-align-mobile-left ui-e-top elementor-widget elementor-widget-uicore-icon-box\" data-id=\"6227416\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;,&quot;content_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-widget_type=\"uicore-icon-box.default\">\n\t\t\t\t\t\n        <div class=\"ui-e-ico-box\" >\n\n            \n            <div class='ui-e-flex-wrp'>\n\n                                    <div class=\"ui-e-icon-wrp\">\n\n                        <i aria-hidden=\"true\" class=\"ii ii-briefcase\"><\/i>\n                    <\/div>\n                \n                <div class=\"ui-e-title-wrp\"><h3 class=\"ui-e-title\">Sector<\/h3><\/div>\n            <\/div>\n\n            <div class=\"ui-e-box-content\">\n                \n                <div class=\"ui-e-description\">\n                    <p>Finanzas<\/p>                <\/div>\n\n                \n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aef0a6f ui-e-align-left ui-e-align-tablet-left ui-e-align-mobile-left ui-e-top elementor-widget elementor-widget-uicore-icon-box\" data-id=\"aef0a6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;,&quot;content_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-widget_type=\"uicore-icon-box.default\">\n\t\t\t\t\t\n        <div class=\"ui-e-ico-box\" >\n\n            \n            <div class='ui-e-flex-wrp'>\n\n                                    <div class=\"ui-e-icon-wrp\">\n\n                        <i aria-hidden=\"true\" class=\"ii ii-users\"><\/i>\n                    <\/div>\n                \n                <div class=\"ui-e-title-wrp\"><h3 class=\"ui-e-title\">Tama\u00f1o de la empresa<\/h3><\/div>\n            <\/div>\n\n            <div class=\"ui-e-box-content\">\n                \n                <div class=\"ui-e-description\">\n                    <p><span class=\"t-normal t-black--light link-without-visited-state link-without-hover-state\">10-50 empleados<\/span><\/p>                <\/div>\n\n                \n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f66e0aa ui-e-align-left ui-e-align-tablet-left ui-e-align-mobile-left ui-e-top elementor-widget elementor-widget-uicore-icon-box\" data-id=\"f66e0aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;,&quot;content_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-widget_type=\"uicore-icon-box.default\">\n\t\t\t\t\t\n        <div class=\"ui-e-ico-box\" >\n\n            \n            <div class='ui-e-flex-wrp'>\n\n                                    <div class=\"ui-e-icon-wrp\">\n\n                        <i aria-hidden=\"true\" class=\"ii ii-building\"><\/i>\n                    <\/div>\n                \n                <div class=\"ui-e-title-wrp\"><h3 class=\"ui-e-title\">Sede central<\/h3><\/div>\n            <\/div>\n\n            <div class=\"ui-e-box-content\">\n                \n                <div class=\"ui-e-description\">\n                    <p>Leeds, Reino Unido<\/p>                <\/div>\n\n                \n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-622e116 ui-e-align-left ui-e-align-tablet-left ui-e-align-mobile-left ui-e-top elementor-widget elementor-widget-uicore-icon-box\" data-id=\"622e116\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;,&quot;content_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-widget_type=\"uicore-icon-box.default\">\n\t\t\t\t\t\n        <div class=\"ui-e-ico-box\" >\n\n            \n            <div class='ui-e-flex-wrp'>\n\n                                    <div class=\"ui-e-icon-wrp\">\n\n                        <i aria-hidden=\"true\" class=\"ii ii-building-store\"><\/i>\n                    <\/div>\n                \n                <div class=\"ui-e-title-wrp\"><h3 class=\"ui-e-title\">Fundaci\u00f3n<\/h3><\/div>\n            <\/div>\n\n            <div class=\"ui-e-box-content\">\n                \n                <div class=\"ui-e-description\">\n                    <p>2016<\/p>                <\/div>\n\n                \n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a5984f e-flex e-con-boxed e-con e-parent\" data-id=\"6a5984f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1b41ca9 e-con-full e-flex e-con e-child\" data-id=\"1b41ca9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-605ef03 elementor-widget elementor-widget-table-of-contents\" data-id=\"605ef03\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-toc__605ef03\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9204b04 e-con-full e-flex e-con e-child\" data-id=\"9204b04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-645ec76 elementor-widget elementor-widget-heading\" data-id=\"645ec76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Acerca de<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca73527 elementor-widget elementor-widget-text-editor\" data-id=\"ca73527\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>ICS, fundada en 2016 por profesionales con experiencia en el sector, es una agencia de gesti\u00f3n de deudas con una propuesta clara y diferente a la de su competencia. No litiga. No realiza cobros a domicilio. Se centra al 100% en ayudar a las personas a establecer planes de pago asequibles para que puedan saldar sus deudas y mejorar su calificaci\u00f3n crediticia.<\/p><p>ICS no aplica tarifas ni sanciones: recauda los saldos adeudados y sus clientes, entre los que se encuentran algunas de las marcas m\u00e1s respetadas del Reino Unido, le pagan una comisi\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce7b7fb elementor-widget elementor-widget-heading\" data-id=\"ce7b7fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">El reto<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-202ee9e elementor-widget elementor-widget-text-editor\" data-id=\"202ee9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La mayor\u00eda de las personas que deben dinero est\u00e1n preocupadas y ansiosas. Algunas tienen vidas familiares problem\u00e1ticas. No quieren estar endeudadas. Por lo tanto, el enfoque de ICS para el cobro de deudas siempre ha estado centrado en las personas. Comunicaciones amables, persuasivas y coherentes acompa\u00f1adas de calendarios de pago realistas.<\/p><p>Las llamadas telef\u00f3nicas son la principal forma en que ICS se relaciona con las personas endeudadas. Por lo tanto, la empresa necesita un sistema de voz altamente fiable en el que las llamadas puedan ser rastreadas, supervisadas, grabadas y gestionadas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c164bb elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4c164bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"1440\" zoomAndPan=\"magnify\" viewBox=\"0 0 1080 847.49997\" height=\"1130\" preserveAspectRatio=\"xMidYMid meet\"><defs><clipPath id=\"f133cde4c9\"><path d=\"M 0.320312 0 L 1079.679688 0 L 1079.679688 847 L 0.320312 847 Z M 0.320312 0 \"><\/path><\/clipPath><\/defs><g id=\"f893392aab\"><g clip-rule=\"nonzero\" clip-path=\"url(#f133cde4c9)\"><path style=\"fill:none;stroke-width:351;stroke-linecap:butt;stroke-linejoin:miter;stroke:#1be4f3;stroke-opacity:1;stroke-miterlimit:4;\" d=\"M 175.500716 959.989757 L 175.500716 385.501709 C 175.500716 269.518714 269.520552 175.498878 385.498334 175.498878 L 640.230314 175.498878 \" transform=\"matrix(0.749302,0,0,0.749302,21.65718,63.717151)\"><\/path><path style=\"fill:none;stroke-width:351;stroke-linecap:butt;stroke-linejoin:miter;stroke:#1be4f3;stroke-opacity:1;stroke-miterlimit:4;\" d=\"M 175.501984 959.989757 L 175.501984 385.501709 C 175.501984 269.518714 269.521821 175.498878 385.499603 175.498878 L 640.231583 175.498878 \" transform=\"matrix(0.749302,0,0,0.749302,578.453104,63.717151)\"><\/path><\/g><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tNuestro sistema telef\u00f3nico es la parte m\u00e1s importante de nuestra configuraci\u00f3n de IT. <b>Necesitamos tener una visi\u00f3n completa de cu\u00e1ntas llamadas se est\u00e1n realizando y recibiendo para poder \nver lo que est\u00e1 sucediendo en toda la empresa.<\/b>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e21a18 e-con-full e-flex e-con e-child\" data-id=\"2e21a18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ddaab6a elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"ddaab6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Iain A. Cozens<\/p><p class=\"elementor-image-box-description\">Responsable de IT en ICS<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5c815f elementor-widget elementor-widget-text-editor\" data-id=\"b5c815f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"130\" data-end=\"495\">Cuando ICS comenz\u00f3, era un equipo de cinco personas con un presupuesto ajustado, por lo que no quer\u00edan invertir en un sistema telef\u00f3nico PBX completo. Iain y el equipo probaron varios proveedores de VoIP diferentes para conocer sus plataformas.<\/p><p data-start=\"130\" data-end=\"495\">Descubrieron que muchos proveedores de VoIP exig\u00edan a sus usuarios instalar y configurar por su cuenta una aplicaci\u00f3n externa en su ordenador o m\u00f3vil, que luego se conectaba a los servidores del proveedor para poder realizar y recibir llamadas.<\/p><p data-start=\"130\" data-end=\"495\">ICS tambi\u00e9n descubri\u00f3 que la mayor\u00eda de las aplicaciones eran muy b\u00e1sicas y que muchas no ten\u00edan ni siquiera la capacidad de desviar llamadas sin pagar un extra.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a030999 elementor-widget elementor-widget-heading\" data-id=\"a030999\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">La soluci\u00f3n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c26931f elementor-widget elementor-widget-text-editor\" data-id=\"c26931f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"102\" data-end=\"328\"><strong>Inicialmente, el equipo eligi\u00f3 SIPgate, que al principio funcion\u00f3 adecuadamente, pero r\u00e1pidamente descubrieron que carec\u00eda de la funcionalidad de grabaci\u00f3n de llamadas, una caracter\u00edstica esencial para sus operaciones.<\/strong> Esta limitaci\u00f3n les llev\u00f3 a buscar una alternativa.<\/p><p data-start=\"330\" data-end=\"801\">A principios de 2020, VoIPstudio destac\u00f3 como un proveedor de primer nivel, obteniendo una puntuaci\u00f3n de 4,7 sobre 5 en TrustPilot, en comparaci\u00f3n con el 3,6 de SIPgate. Iain explor\u00f3 la plataforma a trav\u00e9s de una prueba gratuita y descubri\u00f3 que ofrec\u00eda una interfaz f\u00e1cil de usar, una rica funcionalidad y un alto nivel de configurabilidad. Como persona con conocimientos t\u00e9cnicos, apreci\u00f3 el dise\u00f1o bien pensado y la forma en que VoIPstudio hab\u00eda evolucionado desde una aplicaci\u00f3n VoIP de c\u00f3digo abierto hasta un producto totalmente desarrollado y completo en funciones.<\/p><p data-start=\"803\" data-end=\"1285\" data-is-last-node=\"\" data-is-only-node=\"\">Para agilizar las operaciones, Iain integr\u00f3 VoIPstudio con un sistema de marcaci\u00f3n automatizada, simplificando los flujos de trabajo de llamadas para el equipo. La soluci\u00f3n se implement\u00f3 en toda la empresa, y la mayor\u00eda de los usuarios acced\u00edan a la plataforma a trav\u00e9s de una aplicaci\u00f3n de software en sus ordenadores port\u00e1tiles, junto con tel\u00e9fonos de bajo coste seleccionados por Iain. La actividad de llamadas de la empresa se centr\u00f3 principalmente en las comunicaciones salientes, mientras que las llamadas entrantes recibieron prioridad y se respondieron inmediatamente para garantizar la capacidad de respuesta.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e98579 e-flex e-con-boxed e-con e-child\" data-id=\"6e98579\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6653f38 e-con-full e-flex e-con e-child\" data-id=\"6653f38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08ae260 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"08ae260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"1440\" zoomAndPan=\"magnify\" viewBox=\"0 0 1080 847.49997\" height=\"1130\" preserveAspectRatio=\"xMidYMid meet\"><defs><clipPath id=\"f133cde4c9\"><path d=\"M 0.320312 0 L 1079.679688 0 L 1079.679688 847 L 0.320312 847 Z M 0.320312 0 \"><\/path><\/clipPath><\/defs><g id=\"f893392aab\"><g clip-rule=\"nonzero\" clip-path=\"url(#f133cde4c9)\"><path style=\"fill:none;stroke-width:351;stroke-linecap:butt;stroke-linejoin:miter;stroke:#1be4f3;stroke-opacity:1;stroke-miterlimit:4;\" d=\"M 175.500716 959.989757 L 175.500716 385.501709 C 175.500716 269.518714 269.520552 175.498878 385.498334 175.498878 L 640.230314 175.498878 \" transform=\"matrix(0.749302,0,0,0.749302,21.65718,63.717151)\"><\/path><path style=\"fill:none;stroke-width:351;stroke-linecap:butt;stroke-linejoin:miter;stroke:#1be4f3;stroke-opacity:1;stroke-miterlimit:4;\" d=\"M 175.501984 959.989757 L 175.501984 385.501709 C 175.501984 269.518714 269.521821 175.498878 385.499603 175.498878 L 640.231583 175.498878 \" transform=\"matrix(0.749302,0,0,0.749302,578.453104,63.717151)\"><\/path><\/g><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t<br> Soy un gran admirador de VoIPstudio.\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tEs un sistema impresionante que lanza regularmente nuevas funciones realmente \u00fatiles. He recomendado VoIPstudio a montones de personas, todas las cuales me han agradecido que les haya dirigido a un sistema de voz sofisticado y rentable. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c5dd83f e-con-full e-flex e-con e-child\" data-id=\"c5dd83f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6876c4 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"d6876c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite.png\" class=\"attachment-full size-full wp-image-34150\" alt=\"\" srcset=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite.png 1000w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-300x300.png 300w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-150x150.png 150w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-768x768.png 768w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-650x650.png 650w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Iain A. Cozens<\/p><p class=\"elementor-image-box-description\">Responsable de IT en ICS<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbe80ee e-flex e-con-boxed e-con e-parent\" data-id=\"bbe80ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-35ae41b e-con-full e-flex e-con e-child\" data-id=\"35ae41b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76f79df elementor-widget elementor-widget-table-of-contents\" data-id=\"76f79df\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-toc__76f79df\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f484e16 e-con-full e-flex e-con e-child\" data-id=\"f484e16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf2be27 elementor-widget elementor-widget-heading\" data-id=\"bf2be27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">El impacto <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dfa5a0 elementor-widget elementor-widget-text-editor\" data-id=\"6dfa5a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"125\" data-end=\"297\">Integrated Contact Solutions (ICS) utiliz\u00f3 activamente la mayor\u00eda de las funciones incluidas en el paquete est\u00e1ndar de VoIPstudio para agilizar las operaciones y mantener el cumplimiento normativo.<\/p><p data-start=\"299\" data-end=\"510\"><strong data-start=\"299\" data-end=\"324\">N\u00fameros virtuales e IVR<\/strong><br data-start=\"324\" data-end=\"327\" \/>ICS asign\u00f3 n\u00fameros virtuales individuales, men\u00fas IVR y grabaciones personalizadas a cada cliente al que daba soporte. Esta configuraci\u00f3n hizo que el seguimiento y la supervisi\u00f3n de las comunicaciones fueran sencillos y eficientes.<\/p><p data-start=\"512\" data-end=\"1269\"><strong data-start=\"512\" data-end=\"543\">Grabaci\u00f3n de llamadas y cumplimiento<\/strong><br data-start=\"543\" data-end=\"546\" \/>Al operar en un sector regulado, ICS estaba obligada a cumplir con la Autoridad de Servicios Financieros, la Asociaci\u00f3n de Servicios de Cr\u00e9dito (CSA) y las normas PCI DSS. Esto inclu\u00eda la grabaci\u00f3n obligatoria de llamadas, con protocolos espec\u00edficos para pausar las grabaciones durante las transacciones de pago. Anteriormente, Iain hab\u00eda construido un sistema de grabaci\u00f3n de llamadas a medida alojado en los propios servidores de ICS. Sin embargo, el redise\u00f1ado servicio de grabaci\u00f3n de llamadas de VoIPstudio, lanzado en 2019, elimin\u00f3 la necesidad de esto, ofreciendo una potente soluci\u00f3n integrada. Las llamadas pod\u00edan filtrarse por campos como el nombre del cliente, el acreedor, el miembro del equipo asignado, la fecha, la hora, la duraci\u00f3n de la llamada y el tipo de llamada. Los archivos eran f\u00e1ciles de recuperar y pod\u00edan enviarse directamente a los acreedores seg\u00fan fuera necesario.<\/p><p data-start=\"1271\" data-end=\"1516\"><strong data-start=\"1271\" data-end=\"1298\">Datos y responsabilidad<\/strong><br data-start=\"1298\" data-end=\"1301\" \/>Para apoyar la presentaci\u00f3n de informes corporativos, ICS proporcion\u00f3 a los clientes res\u00famenes semanales de la actividad de llamadas y el progreso. Todos los datos se extra\u00edan de VoIPstudio, lo que daba a Iain acceso instant\u00e1neo a registros de llamadas detallados y m\u00e9tricas de respuesta.<\/p><p data-start=\"1518\" data-end=\"1966\"><strong data-start=\"1518\" data-end=\"1533\">Trabajo remoto<\/strong><br data-start=\"1533\" data-end=\"1536\" \/>Durante el confinamiento por la COVID-19, todo el equipo de ICS trabaj\u00f3 desde casa. Iain configur\u00f3 los ordenadores port\u00e1tiles y el acceso a VoIPstudio para garantizar la continuidad de las operaciones. Como resultado, la empresa alcanz\u00f3 una tasa de cobros r\u00e9cord durante este per\u00edodo. Dado que muchas personas ten\u00edan m\u00e1s tiempo para abordar los asuntos financieros, la interacci\u00f3n aument\u00f3 e ICS mantuvo un registro perfecto de respuesta a las llamadas entrantes, mientras que los vol\u00famenes de llamadas salientes alcanzaron nuevos m\u00e1ximos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ffbc84 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6ffbc84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"1440\" zoomAndPan=\"magnify\" viewBox=\"0 0 1080 847.49997\" height=\"1130\" preserveAspectRatio=\"xMidYMid meet\"><defs><clipPath id=\"f133cde4c9\"><path d=\"M 0.320312 0 L 1079.679688 0 L 1079.679688 847 L 0.320312 847 Z M 0.320312 0 \"><\/path><\/clipPath><\/defs><g id=\"f893392aab\"><g clip-rule=\"nonzero\" clip-path=\"url(#f133cde4c9)\"><path style=\"fill:none;stroke-width:351;stroke-linecap:butt;stroke-linejoin:miter;stroke:#1be4f3;stroke-opacity:1;stroke-miterlimit:4;\" d=\"M 175.500716 959.989757 L 175.500716 385.501709 C 175.500716 269.518714 269.520552 175.498878 385.498334 175.498878 L 640.230314 175.498878 \" transform=\"matrix(0.749302,0,0,0.749302,21.65718,63.717151)\"><\/path><path style=\"fill:none;stroke-width:351;stroke-linecap:butt;stroke-linejoin:miter;stroke:#1be4f3;stroke-opacity:1;stroke-miterlimit:4;\" d=\"M 175.501984 959.989757 L 175.501984 385.501709 C 175.501984 269.518714 269.521821 175.498878 385.499603 175.498878 L 640.231583 175.498878 \" transform=\"matrix(0.749302,0,0,0.749302,578.453104,63.717151)\"><\/path><\/g><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tMucha gente descubri\u00f3 que ten\u00eda m\u00e1s tiempo libre durante el confinamiento y, por lo tanto, estaban m\u00e1s abiertos a abordar y resolver sus problemas financieros. <b>Me enorgullece decir que no perdimos ni una sola llamada entrante durante este per\u00edodo, mientras que nuestro nivel de llamadas salientes fue m\u00e1s alto que nunca.<\/b>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be12f76 e-con-full e-flex e-con e-child\" data-id=\"be12f76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93705e9 elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"93705e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Iain A. Cozens<\/p><p class=\"elementor-image-box-description\">Responsable de IT en ICS<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84f5c1f elementor-widget elementor-widget-text-editor\" data-id=\"84f5c1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1968\" data-end=\"2212\"><strong data-start=\"1968\" data-end=\"1989\">Precios y soporte<\/strong><br data-start=\"1989\" data-end=\"1992\" \/>El modelo de precios y la atenci\u00f3n al cliente de VoIPstudio demostraron ser muy eficaces. La plataforma inclu\u00eda un sistema de tickets fiable y una herramienta de chat en vivo integrada en el portal, que proporcionaba asistencia r\u00e1pida siempre que era necesario.<\/p><p data-start=\"2214\" data-end=\"2457\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"2214\" data-end=\"2231\">Mirando hacia el futuro<\/strong><br data-start=\"2231\" data-end=\"2234\" \/>En el futuro, ICS planeaba integrar VoIPstudio con un sistema CRM personalizado. Esta mejora permitir\u00eda que los perfiles de los deudores se abrieran autom\u00e1ticamente cuando se recibiera una llamada, lo que aumentar\u00eda a\u00fan m\u00e1s la eficiencia y la capacidad de respuesta.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23e46dd e-flex e-con-boxed e-con e-parent\" data-id=\"23e46dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab22717 elementor-widget elementor-widget-template\" data-id=\"ab22717\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"32058\" class=\"elementor elementor-32058 elementor-1528 elementor-1528\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-4de88b5 e-flex e-con-boxed e-con e-child\" data-id=\"4de88b5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5ab4b6a e-con-full e-flex e-con e-child\" data-id=\"5ab4b6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0886243 ui-e-a-animate elementor-widget elementor-widget-highlighted-text\" data-id=\"0886243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"highlighted-text.default\">\n\t\t\t\t\t        <h2 class=\"ui-e--highlighted-text\">\n            <span class=\"ui-e-headline-text elementor-repeater-item-a167cf2\">\u00bfListo para<\/span><span class=\"ui-e-headline-text elementor-repeater-item-39f15dc ui-e-headline-color\">\n\t\t\t\t\t\t\t\t\t<span class=\"whitespace\"><\/span>\n                                    <span>\n                                        <span class=\"ui-e-headline-text ui-e-headline-highlighted\">empezar?<\/span><span class=\"uicore-svg-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 500 150\" preserveAspectRatio=\"none\"><\/svg><\/span><\/span> <span class=\"whitespace\"> <\/span><\/span>        <\/h2>\n    \t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d087c30 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"d087c30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\"><span style=\"font-weight: 400;\">Prueba gratis durante 30 d\u00edas un call center completo: men\u00fas, colas, grabaci\u00f3n de llamadas, an\u00e1lisis e integraciones.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2e0da1 ui-e-icon-left ui-e-left elementor-align-left elementor-widget elementor-widget-uicore-icon-list\" data-id=\"d2e0da1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uicore-icon-list.default\">\n\t\t\t\t\t        <ul>\n                            <li >\n\n                    <div class=\"ui-e-wrap\">\n                    \n                    \n                    <div class=\"ui-e-content\">\n                        <span class=\"ui-e-title\">\n                            Soporte 24\/7                        <\/span>\n                        <p class=\"ui-e-text\">  <\/p>\n                    <\/div>\n\n                                            <div class=\"ui-e-icon\">\n                            <i aria-hidden=\"true\" class=\"lu lu-headset\"><\/i>                        <\/div>\n                    \n                    <\/div>\n                <\/li>\n                            <li >\n\n                    <div class=\"ui-e-wrap\">\n                    \n                    \n                    <div class=\"ui-e-content\">\n                        <span class=\"ui-e-title\">\n                            Garant\u00eda de disponibilidad del 99,99%                        <\/span>\n                        <p class=\"ui-e-text\">  <\/p>\n                    <\/div>\n\n                                            <div class=\"ui-e-icon\">\n                            <i aria-hidden=\"true\" class=\"lu lu-monitor-up\"><\/i>                        <\/div>\n                    \n                    <\/div>\n                <\/li>\n                            <li >\n\n                    <div class=\"ui-e-wrap\">\n                    \n                    \n                    <div class=\"ui-e-content\">\n                        <span class=\"ui-e-title\">\n                            Conectividad global                        <\/span>\n                        <p class=\"ui-e-text\">  <\/p>\n                    <\/div>\n\n                                            <div class=\"ui-e-icon\">\n                            <i aria-hidden=\"true\" class=\"ri ri-globe-line\"><\/i>                        <\/div>\n                    \n                    <\/div>\n                <\/li>\n                    <\/ul>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9353af2 e-con-full e-flex e-con e-child\" data-id=\"9353af2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b41f4b elementor-align-center elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"1b41f4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/es\/signup\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Prueba gratuita<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2074d15 elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"2074d15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/es\/contacto\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Pide una consulta<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b00500 e-con-full e-flex e-con e-child\" data-id=\"3b00500\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2e9595 elementor-widget elementor-widget-image\" data-id=\"b2e9595\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"935\" height=\"1039\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/VoIPstudio_illustration_1.png\" class=\"attachment-full size-full wp-image-31819\" alt=\"\" srcset=\"https:\/\/voipstudio.com\/wp-content\/uploads\/VoIPstudio_illustration_1.png 935w, https:\/\/voipstudio.com\/wp-content\/uploads\/VoIPstudio_illustration_1-270x300.png 270w, https:\/\/voipstudio.com\/wp-content\/uploads\/VoIPstudio_illustration_1-922x1024.png 922w, https:\/\/voipstudio.com\/wp-content\/uploads\/VoIPstudio_illustration_1-768x853.png 768w, https:\/\/voipstudio.com\/wp-content\/uploads\/VoIPstudio_illustration_1-585x650.png 585w\" sizes=\"(max-width: 935px) 100vw, 935px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c88819 e-flex e-con-boxed e-con e-parent\" data-id=\"9c88819\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f5a2f98 e-con-full e-flex e-con e-child\" data-id=\"f5a2f98\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac2ebb8 elementor-widget__width-inherit ui-e-a-animate elementor-widget elementor-widget-highlighted-text\" data-id=\"ac2ebb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"highlighted-text.default\">\n\t\t\t\t\t        <h2 class=\"ui-e--highlighted-text\">\n            <span class=\"ui-e-headline-text elementor-repeater-item-a167cf2\">Descubre m\u00e1s historias de \u00e9xito<\/span>        <\/h2>\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9698541 e-grid e-con-boxed e-con e-parent\" data-id=\"9698541\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-13ef0f9 e-con-full e-flex e-con e-child\" data-id=\"13ef0f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-112b304 ui-e-align-left ui-e-align-tablet-left ui-e-top ui-e-align-mobile-center elementor-widget elementor-widget-uicore-icon-box\" data-id=\"112b304\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;,&quot;content_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-widget_type=\"uicore-icon-box.default\">\n\t\t\t\t\t\n        <div class=\"ui-e-ico-box\" onclick=\"window.open(&#039;\/es\/casos-practicos\/banca\/&#039;, &#039;_self&#039;)\">\n\n            \n            <div class='ui-e-flex-wrp'>\n\n                                    <div class=\"ui-e-icon-wrp\">\n\n                        <img decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/INGBusinessServicesPoland.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/INGBusinessServicesPoland.png 1000w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/INGBusinessServicesPoland-300x300.png 300w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/INGBusinessServicesPoland-150x150.png 150w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/INGBusinessServicesPoland-768x768.png 768w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/INGBusinessServicesPoland-650x650.png 650w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\n                    <\/div>\n                \n                <div class=\"ui-e-title-wrp\"><h4 class=\"ui-e-title\">Finanzas<\/h4><div class='ui-e-subtitle'> ING Business Services construye un modelo de servicio al cliente f\u00e1cil de gestionar con VoIPstudio  <\/div><\/div>\n            <\/div>\n\n            <div class=\"ui-e-box-content\">\n                \n                <div class=\"ui-e-description\">\n                                    <\/div>\n\n                \n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da2c1cf e-con-full e-flex e-con e-child\" data-id=\"da2c1cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dd27c3 ui-e-align-left ui-e-align-tablet-left ui-e-top ui-e-align-mobile-center elementor-widget elementor-widget-uicore-icon-box\" data-id=\"9dd27c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;,&quot;content_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-widget_type=\"uicore-icon-box.default\">\n\t\t\t\t\t\n        <div class=\"ui-e-ico-box\" onclick=\"window.open(&#039;\/es\/casos-practicos\/telemarketing\/&#039;, &#039;_self&#039;)\">\n\n            \n            <div class='ui-e-flex-wrp'>\n\n                                    <div class=\"ui-e-icon-wrp\">\n\n                        <img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/econtactservices.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/econtactservices.png 1000w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/econtactservices-300x300.png 300w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/econtactservices-150x150.png 150w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/econtactservices-768x768.png 768w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/econtactservices-650x650.png 650w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\n                    <\/div>\n                \n                <div class=\"ui-e-title-wrp\"><h4 class=\"ui-e-title\">Telemarketing<\/h4><div class='ui-e-subtitle'> eContact Services agiliz\u00f3 las operaciones de marketing con VoIPstudio <\/div><\/div>\n            <\/div>\n\n            <div class=\"ui-e-box-content\">\n                \n                <div class=\"ui-e-description\">\n                                    <\/div>\n\n                \n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dcfd02c e-con-full e-flex e-con e-child\" data-id=\"dcfd02c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40a0590 ui-e-align-left ui-e-align-tablet-left ui-e-top ui-e-align-mobile-center elementor-widget elementor-widget-uicore-icon-box\" data-id=\"40a0590\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;,&quot;content_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-widget_type=\"uicore-icon-box.default\">\n\t\t\t\t\t\n        <div class=\"ui-e-ico-box\" onclick=\"window.open(&#039;\/es\/casos-practicos\/equipos-remotos\/&#039;, &#039;_self&#039;)\">\n\n            \n            <div class='ui-e-flex-wrp'>\n\n                                    <div 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