{"id":25990,"date":"2021-11-11T16:16:31","date_gmt":"2021-11-11T16:16:31","guid":{"rendered":"https:\/\/voipstudio.com\/blog\/marcar-llamadas-como-sospechosas-de-spam-en-android\/"},"modified":"2025-10-09T14:07:39","modified_gmt":"2025-10-09T13:07:39","slug":"marcar-llamadas-como-sospechosas-de-spam-en-android","status":"publish","type":"post","link":"https:\/\/voipstudio.com\/es\/blog\/marcar-llamadas-como-sospechosas-de-spam-en-android\/","title":{"rendered":"C\u00f3mo marcar llamadas como sospechosas de spam en Android"},"content":{"rendered":"

En algunas versiones de Android<\/strong> se permite etiquetar las llamadas como sospechosas de Spam<\/strong> o no deseadas en base al n\u00famero desde el que se realiza la llamada. Esta etiqueta pasa a formar parte de una base de datos colaborativa. Es decir, la etiqueta no aplica solo al terminal o usuario que ha identificado el n\u00famero, sino que el n\u00famero pasa a estar marcado como sospechoso de Spam para todos los usuarios de Android.<\/a><\/p>\n

Esta es una funcionalidad muy \u00fatil para evitar responder a llamadas molestas<\/strong>. Pero en algunos casos puede conllevar errores o se configura una etiqueta err\u00f3nea. Por ejemplo una llamada desde un proveedor X puede ser molesta si te tratan de vender un servicio que no necesitas. Pero puede ser una llamada que necesitas atender si es es un proveedor que tiene una actualizaci\u00f3n sobre un pedido o incidencia.<\/p>\n

\"llamada<\/p>\n

\u00a0<\/p>\n

Como activar\/desactivar el etiquetado\u00a0<\/h2>\n

Los usuarios finales que reciben la llamada puede activar o desactivar el servicio<\/strong> de identificaci\u00f3n de spam en sus dispositivos Android<\/strong> siguiendo los siguientes pasos:<\/span><\/p>\n

    \n
  1. Abre la aplicaci\u00f3n Tel\u00e9fono del dispositivo.<\/span><\/li>\n
  2. Haz clic en M\u00e1s > <\/span> Ajustes >\u00a0<\/span>ID de llamada y spam.<\/span><\/li>\n
  3. Activa o desactiva esta opci\u00f3n.<\/span><\/li>\n
  4. De manera opcional se puede activar la opci\u00f3n filtrar las posibles llamadas de spam para que este tipo de llamadas no suenen en el tel\u00e9fono. No se recibir\u00e1n notificaciones de llamadas perdidas ni mensajes de voz, pero las llamadas filtradas aparecer\u00e1n en el historial.<\/span><\/li>\n<\/ol>\n

    El ID de llamada de Google muestra el nombre de empresas y servicios que tengan una ficha de Google My Business<\/strong>. Tambi\u00e9n busca coincidencias en los directorios que contienen informaci\u00f3n de llamada de cuentas de trabajo<\/strong> o centros educativos.<\/span><\/p>\n

    Cabe destacar que este servicio no est\u00e1 disponible para todos los dispositivos Android<\/strong>. Algunas versiones o fabricantes prescinden de esta opci\u00f3n.<\/span><\/p>\n

    Que hacer si nuestro n\u00famero empresarial est\u00e1 marcado como Spam<\/h2>\n

    Puede ocurrir que nuestro n\u00famero haya sido etiquetado como spam<\/strong> y en adelante nuestras llamadas salientes se muestren a nuestros clientes como \u201cSospechosas de Spam\u201d. Para evitar esto<\/strong> nuestras recomendaciones son:<\/span><\/p>\n

      \n
    1. Utilizar un n\u00famero diferente al n\u00famero de contacto de la empresa para hacer las llamadas comerciales. Es decir si tenemos publicado un n\u00famero de contacto o ya conocido, lo ideal ser\u00eda incorporar otro n\u00famero para hacer llamadas comerciales que puedan ser susceptibles de ser etiquetadas. <\/span><\/li>\n
    2. Listar nuestro n\u00famero empresarial en <\/span>Google My Business, de esta manera deber\u00eda aparecer nuestro nombre de empresa cuando se realicen llamadas. <\/span><\/li>\n
    3. Reportar el error en el marcado de Spam, tal como se muestra a continuaci\u00f3n.<\/span><\/li>\n<\/ol>\n

      C\u00f3mo reportar un error en el marcado de Spam<\/h3>\n

      Si una llamada de una empresa o persona que conoces est\u00e1 marcada como spam<\/strong>, puedes informar sobre el error siguiendo los pasos:<\/span><\/p>\n

        \n
      1. Abre la aplicaci\u00f3n Tel\u00e9fono\u00a0<\/span>\"<\/li>\n
      2. Dir\u00edgete a la opci\u00f3n Llamadas recientes\u00a0\"<\/span><\/li>\n
      3. Pulsa sobre la llamada que est\u00e1 marcada como spam por error.<\/span><\/li>\n
      4. Haz clic en Desbloquear n\u00famero >\u00a0<\/span> Desbloquear.<\/span><\/li>\n<\/ol>\n

        A partir de entonces, las llamadas de ese n\u00famero no se marcar\u00e1n como spam.<\/strong><\/span><\/p>\n

        Puedes consultar los detalles de este servicio de Google\u00a0haciendo clic en este enlace<\/a>.\u00a0<\/span><\/p>\n

        \u00a0<\/p>\n\n\n

        <\/p>\n","protected":false},"excerpt":{"rendered":"

        En algunas versiones de Android se permite etiquetar las llamadas como sospechosas de Spam o no deseadas en base al n\u00famero desde […]<\/p>\n","protected":false},"author":4,"featured_media":37002,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[184],"tags":[228,209,195,311,310,181],"class_list":{"0":"post-25990","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-comunicaciones-empresariales","8":"tag-call-center","9":"tag-compliance","10":"tag-comunicaciones-moviles","12":"tag-llamadas-entrantes"},"yoast_head":"\nMarcar llamadas como sospechosas de spam en Android - VoIPstudio<\/title>\n<meta name=\"description\" content=\"La mayor\u00eda de dispositivos con sistema operativo Android 9 y superiores ofrecen la opci\u00f3n de etiquetar como spam llamadas sospechosas. 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