{"id":26770,"date":"2019-07-05T08:11:20","date_gmt":"2019-07-05T07:11:20","guid":{"rendered":"https:\/\/voipstudio.com\/blog\/externalizar-la-atencion-de-llamadas-2-secretaria-virtual-externa\/"},"modified":"2025-10-14T11:55:05","modified_gmt":"2025-10-14T10:55:05","slug":"externalizar-la-atencion-de-llamadas-2-secretaria-virtual-externa","status":"publish","type":"post","link":"https:\/\/voipstudio.com\/es\/blog\/externalizar-la-atencion-de-llamadas-2-secretaria-virtual-externa\/","title":{"rendered":"Externalizar la atenci\u00f3n de llamadas 2: Secretaria Virtual externa"},"content":{"rendered":"<p>Se trata de una situaci\u00f3n similar a la <a href=\"https:\/\/voipstudio.com\/es\/blog\/externalizar-parte-del-servicio-de-atencion-de-llamadas-o-callcenter-externalizados\/\">subcontrataci\u00f3n de servicios de CallCenter<\/a> descrita en el post anterior aunque a menor escala. En este caso la soluci\u00f3n es m\u00e1s conocida como Secretaria Virtual. Consiste en contratar un servicio de secretaria externo que puede realizar diversas funciones, en base a nuestras necesidades:<\/p>\n<ul>\n<li>Atender las llamadas por nosotros \u201c<em>Gracias por llamar a nuestra empresa<\/em>\u201d, tomar nota de los recados o desviarnos las llamadas siguiendo un protocolo establecido.<\/li>\n<li>Gestionar nuestra agenda.<\/li>\n<li>Gestionar nuestros pedidos telef\u00f3nicos.<\/li>\n<li>Planificaci\u00f3n de viajes.<\/li>\n<li>Marketing en redes sociales.<\/li>\n<li>Otros servicios en base a nuestras necesidades y negocio.<\/li>\n<\/ul>\n<h2>Beneficios de estos servicios<\/h2>\n<p>Los principales beneficios que obtenemos al contratar uno de estos servicios es:<\/p>\n<ol>\n<li><strong>Aumentamos el tiempo de disponibilidad de nuestra PYME<\/strong>, consiguiendo responder a las llamadas cuando nosotros no podemos ya sea por exceso de ocupaci\u00f3n o por estar fuera de horario.<\/li>\n<li><strong>Aumentamos la productividad<\/strong> al no tener que estar interrumpiendo constantemente nuestras tareas con la atenci\u00f3n al cliente. Optimizaci\u00f3n del tiempo.<\/li>\n<li>Ofrecemos un <strong>servicio m\u00e1s profesional y homog\u00e9neo<\/strong> a nuestros clientes.<\/li>\n<li><strong>Pagamos \u00fanicamente el servicio recibido.<\/strong> Normalmente estas empresas facturan por llamadas atendidas o minutos de conversaci\u00f3n.<\/li>\n<\/ol>\n<p>A la hora de seleccionar nuestra secretar\u00eda virtual es muy importante conocer nuestras necesidades as\u00ed como el uso que le vamos a dar. De tal manera que el servicio se ajuste a nuestras necesidades.<\/p>\n<p>Factores a tener en cuenta son:<\/p>\n<ul>\n<li><strong>Profesionalidad<\/strong>: es importante que las secretarias o agentes que atiendan nuestras llamadas sigan un protocolo y conozcan nuestro producto. De esta manera podr\u00e1 ofrecer un servicio constante y homog\u00e9neo.<\/li>\n<li><strong>Localizaci\u00f3n<\/strong>: es importante que el servicio se ofrezca en la lengua y acento local. Esto dar\u00e1 confianza a nuestros clientes.<\/li>\n<li><strong>Precio<\/strong>: estos servicios suelen constar de un fijo mensual y un extra por llamada atendida o minutos de conversaci\u00f3n.<\/li>\n<\/ul>\n<h2>Proveedores de referencia en Espa\u00f1a<\/h2>\n<p>Actualmente en Espa\u00f1a destacamos los siguientes proveedores:<\/p>\n<p><a href=\"http:\/\/secrelan.com\">Secrelan:<\/a> Desde 18\u20ac mensuales y 0,80\u20ac la llamada atendida. Ofrecen un mes de prueba gratuita, lo que lo hace un servicio muy accesible que podemos probar sin compromiso.<\/p>\n<p>Est\u00e1n focalizados en la atenci\u00f3n de llamadas no disponen de otros servicios administrativos. Disponen de servicio 24&#215;7<\/p>\n<p><a href=\"https:\/\/www.misecretariavirtual.es\/\">Mi secretaria Virtual<\/a>: Desde 129\u20ac carece de prueba gratuita pero ofrece una amplia gama de servicios administrativos adicionales.<\/p>\n<p><a href=\"https:\/\/www.secretaria.es\">Secretar\u00eda.es<\/a>: Desde 39\u20ac ofrece un prueba gratuita. No disponen de atenci\u00f3n 24&#215;7<\/p>\n<p><a href=\"https:\/\/www.tussecretariasonline.com\/\">Tus secretarias online<\/a>: Desde 350\u20ac. No dispone de prueba gratuita<\/p>\n<p><a href=\"https:\/\/www.tu-voz.com\/\">T\u00fa voz<\/a>: Desde 220\u20ac mensuales y 1,30 \u20ac por llamada. Carecen de prueba gratuita. Capacidad de proporcionar servicio profesional en diversos \u00e1mbitos.<\/p>\n<h2>Coordinaci\u00f3n con VoIPstudio<\/h2>\n<p>VoIPstudio permite una combinaci\u00f3n perfecta con el servicio de secretaria externo. Usando VoIPstudio como punto de entrada de llamadas podremos:<\/p>\n<ol>\n<li>Decidir qu\u00e9 llamadas atendemos nosotros y en qu\u00e9 horario.<\/li>\n<li>Tener una <strong>monitorizaci\u00f3n de las llamadas<\/strong> derivadas al servicio externo<\/li>\n<li>Disponer de las grabaciones tanto de las llamadas atendidas internamente como de las derivadas al servicio externo, lo que nos brinda la posibilidad de comprobar el servicio que estamos recibiendo.<\/li>\n<li>Disponemos de los beneficios intr\u00ednsecos de VoIPstudio: IVRs, desvios externos, buzones de voz, etc.<\/li>\n<\/ol>\n<div><\/div>\n<h3 class=\"gmail_default\">Posts relacionados:<\/h3>\n<div class=\"gmail_default\">\n<p>Externalizar la atenci\u00f3n de llamadas 1: <a href=\"https:\/\/voipstudio.com\/es\/blog\/externalizar-parte-del-servicio-de-atencion-de-llamadas-o-callcenter-externalizados\/\">CallCenter externalizados<\/a><br \/>\nExternalizar la atenci\u00f3n de llamadas 3:<a href=\"https:\/\/voipstudio.com\/es\/blog\/externalizar-atencion-llamadas-personalizar-la-locucion\/\"> Personalizar la locuci\u00f3n<\/a><\/p>\n<\/div>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Se trata de una situaci\u00f3n similar a la subcontrataci\u00f3n de servicios de CallCenter descrita en el post anterior aunque a menor escala. [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":37774,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[203],"tags":[228,191],"class_list":["post-26770","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ventas-y-crecimiento","tag-call-center","tag-contact-center"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Externalizar la atenci\u00f3n de llamadas 2 - VoipStudio.es<\/title>\n<meta name=\"description\" content=\"Externaliza la secretaria virtual si quieres que atiendan las llamadas por ti y gestionen tu agenda y mucho m\u00e1s, en base a tus necesidades\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/voipstudio.com\/es\/blog\/externalizar-la-atencion-de-llamadas-2-secretaria-virtual-externa\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Externalizar la atenci\u00f3n de llamadas 2: Secretaria Virtual externa\" \/>\n<meta property=\"og:description\" content=\"Externaliza la secretaria virtual si quieres que atiendan las llamadas por ti y gestionen tu agenda y mucho m\u00e1s, en base a tus necesidades\" \/>\n<meta property=\"og:url\" content=\"https:\/\/voipstudio.com\/es\/blog\/externalizar-la-atencion-de-llamadas-2-secretaria-virtual-externa\/\" \/>\n<meta property=\"og:site_name\" content=\"VoIPstudio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/voipstudio\" \/>\n<meta property=\"article:published_time\" content=\"2019-07-05T07:11:20+00:00\" \/>\n<meta property=\"article:modified_time\" 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