Multi-Channel Contact
Engage customers wherever they are, via voice, SMS, or webchat.
Unify all channels in one system for a seamless experience.
Why choose VoIPstudio?
One platform, many channels
Manage calls, SMS, and chat together with customer context intact.
Integrated tools
LiveChat, SMS, and CRM integrations streamline every interaction.
Unified agent experience
Calls, chats, and texts handled side by side in a single dashboard.
Channel use cases with VoIPstudio
Channel use cases with VoIPstudio
Trusted by growing teams, from dynamic SMBs to established enterprises
Real-world use case: Service provider engagement boost
The Challenge
A regional service company relied solely on phone calls and email for customer interactions. Website visitors often left without contacting them, and agents were tied up handling scheduling requests that could have been handled by text. Customers complained about slow responses, and leads were being lost.
The Solution
The company adopted VoIPstudio’s multi-channel features:
- Added a 247LiveChat widget to their website, enabling real-time conversations with browsing customers.
- Integrated 2-way SMS messaging so customers could confirm or reschedule appointments by text.
- Trained agents to manage calls, chats, and SMS side by side within the unified dashboard.
- Synced all conversations into their CRM, giving sales and support teams full visibility into customer history.
The Results
The service provider now engages customers across multiple channels with a consistent, professional experience.
- Increased lead capture: Website visitors could chat instantly rather than leaving.
- Faster responses: Agents sent SMS updates between calls, reducing customer wait times.
- Better continuity: Supervisors saw the full communications history across channels, avoiding repetition.
- Higher satisfaction: Customers appreciated being able to choose their preferred way of contacting the company.
VoIPstudio has an app with great call quality allied with features like SMS, chat, recording, and more!
What made us move to VoIPstudio was receiving great and swift support. I definitely recommend this service provider!
Work smarter with connected systems
Connect your phone system to CRM, project management, and helpdesk platforms.
Ready to launch?
Try a complete call center free for 30 days: menus, queues, compliant recording, analytics, and integrations. With optional low-cost inclusive minutes packages and advanced CX Add-on with AI call analysis available.
- 24/7 support
- 99.99% Uptime guarantee
- Global connectivity
