Introducing Speech-to-Text Functionality with VoIPStudio

Posted on: 2016-02-19 | Categories:VoIP VoIP Services VoIP Technology

Cost savings might have been the basic impetus for companies to switch over to VoIP but over the last few years, many organizations have discovered the advanced capabilities under the hood of their new VoIP deployments. So it is not surprising to see that service providers are pushing the boundaries of what is possible and taking advantage of the latest innovations to create unique services.

What is speech to text?

The latest in the steady stream of advancements offered by VoIPstudio is speech to text functionality. Most people are familiar with text-to-speech, a technology that is widely used on mobile devices to help those with disabilities communicate more effectively. The speech to text feature offered by VoIPstudio is essentially the opposite of that – it transcribes conversations into text .

This feature allows users to benefit from automatic transcription of voice messages. It is aimed squarely at enterprises where users often have a need to write down information exchanged during phone calls. Many businesses currently use manual transcription services but it can be a cumbersome and time-consuming process. By integrating this functionality with the existing VoIP services, VoIPstudio has made it much easier for enterprises to utilize it.

How does speech to text work?

The speech to text functionality launched by VoIPstudio is made possible because of advancements made in other technology areas such as voice recognition and machine intelligence. Watson – a technology platform that can analyze large amounts of unstructured data – developed by IBM is the secret behind VoIPstudio’s speech to text. Thus organizations are able to unlock data that would otherwise be hidden or lost in the millions of day to day business conversations.

Is speech to text worthwhile for organizations?

Speech to text can be useful in a number of business processes. Sales and marketing teams can capture crucial details from conversations with current and new customers without the need to manually write it down in between calls. The data can then be used to tailor services specifically to the customers’ needs.

Automatic transcription can also spark product innovation by identifying specific areas where the company’s products need to improve or build upon. Such key information may be scattered across hundreds of conversations between users, employees, tech support calls etc. Whereas it would have been time-consuming to manually go through those audio conversations for hidden nuggets, transcription allows a business to mine that data without difficulty.

Benefits of Speech to Text

Automatic and instantaneous

Speech to text does not have to be manually enabled for specific calls or caller groups. It works automatically to capture voice and convert it into text. The results are produced almost instantaneously so that users can quickly confirm if the transcription is accurate or not.

Works on both live calls and archived conversations

Not only does this feature work on live streaming audio but it can also be used to convert archived audio calls into text. This can allow organizations to unlock valuable data that has been forgotten long since. It reduces dependence of the enterprise on users being able to recall what was said in past conversations with colleagues, customers or partners.

Easier to store and manage data

Organizations generally have large volumes of audio data stored for analysis, archiving or regulatory purposes. Not only are they cumbersome to manage but also take up significant space. By converting these archived voice conversations into text, they become searchable and take up less space. The feature can even highlight specific keywords or phrases to make them easier to find later.

Seamless integration at no additional cost

Quite a few companies have experienced the pain of trying to integrate new technology into their existing systems. This new speech to text feature is fully integrated with the current VoIP services and is available to all customers for free. It means organizations do not have to waste time in custom interfaces, middleware or other linking mechanisms. Just like every other hosted VoIP feature provided by VoIP studio, speech to text just works.

The speech to text functionality can even recognize multiple languages, making it even more useful for multinational organizations or even small businesses that have to work with international partners, suppliers and customers. Best of all, companies don’t have to spend a single extra dollar to make it happen.