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3. Getting Help
To submit a ticket click "Submit ticket" button located in Help panel - see figure %IMG_HELP%. Next select Reason for your ticket from the drop down list
(1), set Priority
(2), write a Subject
(3), enter details of your problem into text area
(4), upload if you need to attach any file
(5)and finally click Submit button
View your tickets
To view your tickets click gear icon located in top right corner of Help panel. Next select from the context menu. To view history of all messages, click ticket ID link
Reply to ticket
To post a new message click Reply link - see
(2) in figure %IMG_TICKET_YOUR%. Next enter content of your reply into text area
(1) and click Reply button
(1). Once you are satisfied with the solution provided by support team, you can close your ticket by clicking Close link - see
(3) in figure %IMG_TICKET_YOUR% above.
In some cases a support engineer may need to establish a remote connection with your computer in order to conduct further investigation or troubleshooting of the problem. To allow for that please:
- Download and run our remote support program using a link provided by a member of our support team.
- Copy and paste session ID - see
(2)in figure 3.5 above into Support Ticket.
- Copy and paste password
(3)into Support Ticket.
After a short while an engineer will establish a connection with your PC.
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