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Recent Blog posts

Read the latest news and views from our VoIP blog.

How Can an IVR Benefit your Business?

Customer service is an important differentiator and competitive advantage to a business. Even in 2018, many customers prefer to contact support teams via phones than other means. No matter the industry, every organization needs specific systems to handle incoming and outgoing calls. VoIP phone systems have made significant inroads by fulfilling this needs. However, deploying…

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How Does a VoIP Receptionist Console Work?

One of the reasons behind VoIP technology’s success is that it is flexible and adaptable. A hosted VoIP system can adapt to fit the needs of an entrepreneur running a small business out of their garage to a large corporation with offices in several regions. While service providers generally target a specific segment of the…

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Will Smart Assistants like Google AI Automate Calls?

Automation is one of the driving forces behind technology innovation in a lot of industries. From crude agricultural implements to the latest advances in assembly-line manufacturing, the goal is to make processes more efficient and reduce the number of humans required to complete tasks. The premise holds true for phone systems as well. Consider the…

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