{"id":20042,"date":"2025-08-01T16:43:20","date_gmt":"2025-08-01T15:43:20","guid":{"rendered":"https:\/\/voipstudio.com\/kodeks-postepowania\/"},"modified":"2025-11-11T10:58:15","modified_gmt":"2025-11-11T10:58:15","slug":"kodeks-postepowania","status":"publish","type":"page","link":"https:\/\/voipstudio.com\/pl\/kodeks-postepowania\/","title":{"rendered":"Kodeks post\u0119powania"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20042\" class=\"elementor elementor-20042 elementor-726\" 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class=\"elementor-item\" tabindex=\"-1\">Polityka Bezpiecze\u0144stwa<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-20260\"><a href=\"https:\/\/voipstudio.com\/pl\/poziom-uslug\/\" class=\"elementor-item\" tabindex=\"-1\">Umowa dotycz\u0105ca poziomu us\u0142ug<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-34243\"><a href=\"https:\/\/voipstudio.com\/pl\/przejrzyj-polityke-przejrzystosci\/\" class=\"elementor-item\" tabindex=\"-1\">Przejrzyj polityk\u0119 przejrzysto\u015bci<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c7344f e-con-full e-flex e-con e-child\" data-id=\"5c7344f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8480601 elementor-widget elementor-widget-heading\" data-id=\"8480601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Kodeks post\u0119powania\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c897cd5 elementor-widget elementor-widget-text-editor\" data-id=\"c897cd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Celem niniejszego Kodeksu Post\u0119powania jest poinformowanie Ci\u0119 o Twoich relacjach z nami oraz zwr\u00f3cenie Twojej uwagi na wa\u017cne szczeg\u00f3\u0142y dotycz\u0105ce zakupu us\u0142ug od nas.<\/p><h2 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"36\" data-lineheight=\"48.6px\">Zapewnione us\u0142ugi<\/h2><p>VoIPstudio \u015bwiadczy us\u0142ugi Voice over Internet Protocol swoim klientom i jako cz\u0142onek Comms Council UK przestrzega <a href=\"https:\/\/commscouncil.uk\/wp-content\/uploads\/CCUK-Code-of-Practice.pdf\" target=\"_blank\" rel=\"noopener\">Kodeksu Post\u0119powania<\/a> Comms Council UK. D\u0105\u017cymy do przestrzegania wszystkich regulacji i najlepszych praktyk okre\u015blonych przez Comms Council UK. Je\u015bli chcieliby Pa\u0144stwo skontaktowa\u0107 si\u0119 z nimi z jakiegokolwiek powodu, wszystkie niezb\u0119dne informacje mo\u017cna znale\u017a\u0107 <a href=\"https:\/\/commscouncil.uk\/contact-us\/\" target=\"_blank\" rel=\"noopener\">tutaj<\/a>. Jako firma dzia\u0142aj\u0105ca w bran\u017cy telekomunikacyjnej, dok\u0142adamy wszelkich stara\u0144, aby spe\u0142nia\u0107 wszystkie regulacje Ofcom. Je\u015bli z jakiegokolwiek powodu zaistnieje potrzeba skontaktowania si\u0119 z Ofcom, wszystkie niezb\u0119dne informacje mo\u017cna znale\u017a\u0107 tutaj: https:\/\/www.ofcom.org.uk\/about-ofcom\/what-we-do\/contact-us<\/p><h2 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"36\" data-lineheight=\"48.6px\">Nasze Us\u0142ugi<\/h2><ul><li>Po\u0142\u0105czenia przychodz\u0105ce i terminowanie po\u0142\u0105cze\u0144 wychodz\u0105cych za pomoc\u0105 VoIP &#8211; Voice over IP<\/li><li>W pe\u0142ni zarz\u0105dzane hostowane systemy telefoniczne<\/li><li>Systemy konferencyjne<\/li><li>Us\u0142ugi faksowe<\/li><li>Udost\u0119pnianie numer\u00f3w telefon\u00f3w na ca\u0142ym \u015bwiecie<\/li><\/ul><h2 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"36\" data-lineheight=\"48.6px\">Op\u0142aty<\/h2><p>VoIPstudio publikuje swoje ceny w formie elektronicznej dost\u0119pnej pod adresem:<\/p><ul><li><a href=\"\/pl\/cennik\/\">https:\/\/voipstudio.com<span data-sheets-root=\"1\">\/pl\/cennik\/<\/span><\/a><\/li><\/ul><h2 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"36\" data-lineheight=\"48.6px\">Zapewnienie jako\u015bci<\/h2><p>Utrzymujemy jako\u015b\u0107 tego, co robimy, poprzez ci\u0105g\u0142e, bie\u017c\u0105ce przegl\u0105danie z naszymi klientami wszystkich cel\u00f3w, dzia\u0142a\u0144, wynik\u00f3w i op\u0142acalno\u015bci ka\u017cdego dzia\u0142ania. Zach\u0119camy do regularnych spotka\u0144 przegl\u0105dowych i regularnie dostarczamy raporty z post\u0119p\u00f3w.<\/p><h2 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"36\" data-lineheight=\"48.6px\">Poufno\u015b\u0107<\/h2><p>Zobowi\u0105zujemy si\u0119 do zachowania najwy\u017cszego stopnia uczciwo\u015bci we wszystkich naszych kontaktach z potencjalnymi, obecnymi i by\u0142ymi klientami, zar\u00f3wno w zakresie normalnej tajemnicy handlowej, jak i ochrony wszystkich danych osobowych otrzymanych w trakcie \u015bwiadczenia danych us\u0142ug biznesowych. Stosujemy te same standardy dla wszystkich naszych klient\u00f3w, dostawc\u00f3w i wsp\u00f3\u0142pracownik\u00f3w. \u017badne dane osobowe nie b\u0119d\u0105 przekazywane, chyba \u017ce za\u017c\u0105da tego odpowiednio upowa\u017cniony organ zarz\u0105dzaj\u0105cy.<\/p><h2 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"36\" data-lineheight=\"48.6px\">Po\u0142\u0105czenia alarmowe<\/h2><p>Zapewnimy dost\u0119p do publicznych po\u0142\u0105cze\u0144 alarmowych 112 i podejmiemy wszelkie uzasadnione kroki w celu zapewnienia nieprzerwanego dost\u0119pu do takich us\u0142ug. Mo\u017cliwe jest jednak, \u017ce Us\u0142ugi stan\u0105 si\u0119 niedost\u0119pne w wyniku przyczyn, na kt\u00f3re nie mamy wp\u0142ywu, na przyk\u0142ad awarii Twojego dostawcy us\u0142ug internetowych (ISP) lub po\u0142\u0105czenia internetowego. W takich okoliczno\u015bciach wszystkie us\u0142ugi (w tym publiczne us\u0142ugi po\u0142\u0105cze\u0144 alarmowych 112) b\u0119d\u0105 niedost\u0119pne. Nasze Us\u0142ugi mog\u0105 nie udost\u0119pnia\u0107 Twojego numeru telefonu i szczeg\u00f3\u0142\u00f3w lokalizacji operatorowi publicznych us\u0142ug wzywania pomocy 112, je\u015bli wykonasz publiczne po\u0142\u0105czenie alarmowe. Mo\u017ce by\u0107 konieczne ustne podanie operatorowi informacji o lokalizacji i numeru telefonu. Je\u015bli Us\u0142ugi maj\u0105 by\u0107 u\u017cywane g\u0142\u00f3wnie w jednym, sta\u0142ym miejscu, nale\u017cy zarejestrowa\u0107 u nas adres miejsca, w kt\u00f3rym us\u0142uga b\u0119dzie u\u017cywana, aby pom\u00f3c organizacjom ratowniczym.<\/p><h2 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"36\" data-lineheight=\"48.6px\">Specjalne \u015brodki dla u\u017cytkownik\u00f3w ko\u0144cowych z niepe\u0142nosprawno\u015bciami<\/h2><p>Ca\u0142a nasza literatura, w tym ten kod, jest dost\u0119pna du\u017cym drukiem lub w formacie audio. Prosimy o kontakt z Dzia\u0142em Obs\u0142ugi Klienta, podaj\u0105c swoje imi\u0119 i nazwisko, adres i numer telefonu, aby\u015bmy mogli wys\u0142a\u0107 je do Pa\u0144stwa lub skontaktowa\u0107 si\u0119 z Pa\u0144stwem w ma\u0142o prawdopodobnym przypadku wyst\u0105pienia problemu. Priorytetowa naprawa usterek. Aby skorzysta\u0107 z naszej priorytetowej us\u0142ugi naprawy usterek, klienci ze specjalnymi potrzebami musz\u0105 wst\u0119pnie zarejestrowa\u0107 swoje wymagania u nas. Nale\u017cy pami\u0119ta\u0107, \u017ce priorytetowa naprawa usterek jest dost\u0119pna tylko dla niekt\u00f3rych produkt\u00f3w i us\u0142ug i mo\u017ce r\u00f3wnie\u017c podlega\u0107 oddzielnej op\u0142acie. Aby uzyska\u0107 wi\u0119cej informacji, skontaktuj si\u0119 z obs\u0142ug\u0105 klienta.<\/p><h2 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"36\" data-lineheight=\"48.6px\">Reklamacje i rozwi\u0105zywanie spor\u00f3w<\/h2><p>VoIPstudio dok\u0142ada wszelkich stara\u0144, aby zapewni\u0107 doskona\u0142\u0105 obs\u0142ug\u0119 i stara\u0107 si\u0119 rozpatrywa\u0107 ka\u017cd\u0105 skarg\u0119 uczciwie i w rozs\u0105dnym terminie. Je\u015bli jednak klient b\u0119dzie niezadowolony z jakiegokolwiek aspektu naszej us\u0142ugi, zach\u0119camy do skontaktowania si\u0119 z nami, po czym do\u0142o\u017cymy wszelkich stara\u0144, aby rozwi\u0105za\u0107 problem tak szybko, jak jest to praktycznie mo\u017cliwe. Stosujemy procedur\u0119 sk\u0142adania skarg, aby zapewni\u0107, \u017ce wszelkie reklamacje s\u0105 rozpatrywane sprawnie i w spos\u00f3b satysfakcjonuj\u0105cy. Je\u015bli chcesz otrzyma\u0107 papierow\u0105 kopi\u0119 niniejszej procedury reklamacji i rozwi\u0105zywania spor\u00f3w, wy\u015blij swoj\u0105 pro\u015bb\u0119 poczt\u0105 elektroniczn\u0105 na adres support@voipstudio.com. Je\u015bli masz problem ze sposobem, w jaki sprzedali\u015bmy, dostarczyli\u015bmy lub dostarczyli\u015bmy Ci us\u0142ug\u0119, powiniene\u015b:<\/p><ul class=\"list-unorden\"><li>W pierwszej kolejno\u015bci napisz e-mailem na adres support@voipstudio.com. Staramy si\u0119 odpowiedzie\u0107 w ci\u0105gu 24 godzin. Upewnij si\u0119, \u017ce masz numer referencyjny zg\u0142oszenia. Nasi pracownicy obs\u0142ugi klienta do\u0142o\u017c\u0105 wszelkich stara\u0144, aby skutecznie rozwi\u0105za\u0107 wszelkie problemy w tym momencie, je\u015bli jednak Tw\u00f3j problem nie mo\u017ce zosta\u0107 rozwi\u0105zany, uzgodnimy z Tob\u0105 spos\u00f3b dzia\u0142ania.<\/li><li>W ma\u0142o prawdopodobnym przypadku, gdy Twoja skarga nie zostanie rozstrzygni\u0119ta przez VoIPstudio w spos\u00f3b satysfakcjonuj\u0105cy w ci\u0105gu o\u015bmiu tygodni lub je\u015bli w trakcie rozpatrywania Twojej skargi uwa\u017casz, \u017ce sytuacja utkn\u0119\u0142a w martwym punkcie, mo\u017cesz skierowa\u0107 skarg\u0119 do Rzecznika Praw Obywatelskich w celu niezale\u017cne rozwa\u017canie. Ombudsman Services podejmie niezale\u017cn\u0105 decyzj\u0119 w ca\u0142o\u015bci na podstawie meritum skargi.<\/li><\/ul><p>Klienci mog\u0105 kontaktowa\u0107 si\u0119 bezpo\u015brednio z Ombudsman Services<\/p><p>Ombudsman Services<br \/>Brew House<br \/>Wilderspool Park<br \/>Greenall\u2019s Avenue<br \/>Warrington<br \/>WA4 6HL<br \/>United Kingdom<\/p><p>lub poprzez stron\u0119: <a href=\"https:\/\/www.ombudsman-services.org\/\">https:\/\/www.ombudsman-services.org\/<\/a><\/p><h2 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"36\" data-lineheight=\"48.6px\">Jak si\u0119 z nami skontaktowa\u0107<\/h2><p><strong>Sales<\/strong><br \/><a href=\"mailto:sales@voipstudio.com\" target=\"_blank\" rel=\"noopener\">sales@voipstudio.com<\/a><\/p><p><strong>Support<\/strong><br \/><a href=\"mailto:support@voipstudio.com\" target=\"_blank\" rel=\"noopener\">support@voipstudio.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Kodeks post\u0119powania Celem niniejszego Kodeksu Post\u0119powania jest poinformowanie Ci\u0119 o Twoich relacjach z nami oraz zwr\u00f3cenie Twojej uwagi na wa\u017cne szczeg\u00f3\u0142y dotycz\u0105ce [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":19217,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-20042","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Kodeks post\u0119powania &#183; 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