{"id":28637,"date":"2021-11-22T10:48:33","date_gmt":"2021-11-22T10:48:33","guid":{"rendered":"https:\/\/voipstudio.com\/blog\/przewodnik-dotyczacy-korzystania-z-voipstudio-w-celu-poprawy-obslugi-klienta-za-pomoca-ivr-2\/"},"modified":"2025-12-11T17:16:33","modified_gmt":"2025-12-11T17:16:33","slug":"przewodnik-dotyczacy-korzystania-z-voipstudio-w-celu-poprawy-obslugi-klienta-za-pomoca-ivr","status":"publish","type":"post","link":"https:\/\/voipstudio.com\/pl\/blog\/przewodnik-dotyczacy-korzystania-z-voipstudio-w-celu-poprawy-obslugi-klienta-za-pomoca-ivr\/","title":{"rendered":"Przewodnik dotycz\u0105cy korzystania z VoIPstudio w celu poprawy obs\u0142ugi klienta za pomoc\u0105 IVR"},"content":{"rendered":"<p>System IVR (Interactive Video Response) mo\u017ce przynie\u015b\u0107 wiele korzy\u015bci w zakresie usprawnienia po\u0142\u0105cze\u0144 obs\u0142ugi klienta. Najcz\u0119stsze przypadki u\u017cycia to:<\/p>\n<p>1. U\u017cywaj IVR jako \u201e<strong>powitalnego przewodnika<\/strong>\u201d i \u201e<strong>niestandardowego og\u0142oszenia poza godzinami pracy<\/strong>\u201d, aby klienci, kt\u00f3rzy docieraj\u0105 do Twojej firmy, mogli doskonale wiedzie\u0107, \u017ce s\u0105 po\u0142\u0105czeni z nasz\u0105 firm\u0105, a my mo\u017cemy poinformowa\u0107 ich o naszych godzinach handlowych, gdy b\u0119dziemy dost\u0119pni. Aby to osi\u0105gn\u0105\u0107, mo\u017cemy przes\u0142a\u0107 kilka wiadomo\u015bci d\u017awi\u0119kowych, na przyk\u0142ad:<\/p>\n<ul>\n<li><em>Dzi\u0119kujemy za telefon \u201enasza firma\u201d po\u0142\u0105czymy si\u0119 z Tob\u0105 za chwil\u0119.<\/em><\/li>\n<li><em>Nasze biuro jest czynne od 09:00 do 19:00. Zostaw wiadomo\u015b\u0107 i kilka informacji, aby\u015bmy mogli oddzwoni\u0107, gdy tylko wr\u00f3cimy.<\/em><\/li>\n<\/ul>\n<p>2. Bardziej zaawansowany scenariusz <strong>wykorzystuje IVR jako \u201eautomatyczn\u0105 obs\u0142ug\u0119\u201d<\/strong>, wi\u0119c nie tylko powita klient\u00f3w, ale b\u0119dzie r\u00f3wnie\u017c odtwarza\u0107 niekt\u00f3re opcje, aby umo\u017cliwi\u0107 klientom skontaktowanie si\u0119 z odpowiednim dzia\u0142em lub u\u017cytkownikiem, kt\u00f3rego szukaj\u0105. Zobacz przyk\u0142ad poni\u017cej:<\/p>\n<ul>\n<li><em>Dzi\u0119kujemy za telefon do naszej firmy<\/em><\/li>\n<li><em>Aby porozmawia\u0107 z dzia\u0142em sprzeda\u017cy naci\u015bnij 1<\/em><\/li>\n<li><em>Je\u015bli chcesz porozmawia\u0107 z dzia\u0142em obs\u0142ugi klienta, naci\u015bnij 2<\/em><\/li>\n<li><em>Je\u015bli znasz ju\u017c numer wewn\u0119trzny, wybierz go<\/em><\/li>\n<li><em>W przypadku jakichkolwiek innych pyta\u0144 po prostu pozosta\u0144 na linii i poczekaj na po\u0142\u0105czenie z operatorem.<\/em><\/li>\n<\/ul>\n<p>Z VoIPstudio mo\u017cemy przekierowa\u0107 <strong>ka\u017cd\u0105 opcj\u0119 do kilku miejsc docelowych<\/strong>:<\/p>\n<ul>\n<li>U\u017cytkownicy VoIPstudio<\/li>\n<li>Numery zewn\u0119trzne<\/li>\n<li>Wiadomo\u015bci g\u0142osowe lub niestandardowe wiadomo\u015bci g\u0142osowe<\/li>\n<li>Oczekuj\u0105ce kolejki<\/li>\n<\/ul>\n<p>Poniewa\u017c wiele os\u00f3b korzysta z tych funkcji VoIPstudio, ten blog staje si\u0119 \u201e<strong>przewodnikiem szybkiej konfiguracji<\/strong>\u201d, aby pokaza\u0107, jak skonfigurowa\u0107 i dostosowa\u0107 te wsp\u00f3lne funkcje. Aby te dwie konfiguracje by\u0142y naprawd\u0119 proste, poka\u017cemy Ci podstawy:<\/p>\n<h2>1. SKONFIGURUJ PRZEWODNIK POWITALNY<\/h2>\n<p>W pierwszym kroku <strong>dodamy d\u017awi\u0119k z \u201eustawienia\/d\u017awi\u0119ki\u201d<\/strong>. W tym celu mo\u017cemy po prostu u\u017cy\u0107 funkcji \u201eTekst na mow\u0119\u201d lub \u201ePrze\u015blij d\u017awi\u0119k\u201d w formacie pliku mp3.<\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-9292 aligncenter\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/Capture-1-ENG-2.png\" alt=\"\" width=\"1919\" height=\"726\"><\/p>\n<p><strong>Drugi krok<\/strong>, dodaj IVR z Ustawienia &gt; IVR.<\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-9331 aligncenter\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/Capture-2-ENG-1-1.png\" alt=\"\" width=\"1925\" height=\"565\"><\/p>\n<p><img decoding=\"async\" class=\"size-full wp-image-9302 aligncenter\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/Capture-2.1-ENG-1.png\" alt=\"\" width=\"1914\" height=\"903\"><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9321 aligncenter\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/Capture-2.2-ENG-1.png\" alt=\"\" width=\"1278\" height=\"797\"><\/p>\n<ol>\n<li>Kliknij \u201eUstawienia &gt; IVR\u201d<\/li>\n<li>Kliknij \u201e+DODAJ\u201d<\/li>\n<li>Pod \u201eNumerami przychodz\u0105cymi\u201d kojarzymy nasz\u0105 firm\u0119 tel. Numer<\/li>\n<li>W sekcji \u201eWst\u0119pna zapowied\u017a\u201d dodajemy przygotowane przez nas wcze\u015bniej d\u017awi\u0119ki<\/li>\n<li>W przypadku miejsca docelowego, je\u015bli nie ma wyboru, wybieramy, dok\u0105d kierowa\u0107 po\u0142\u0105czenie<\/li>\n<\/ol>\n<p><em>Uwaga: W przypadku u\u017cywania go jako pojedynczej wiadomo\u015bci powitalnej zalecamy u\u017cycie nast\u0119puj\u0105cej konfiguracji: Limit czasu 0 i Powt\u00f3rzenia 1.<\/em><\/p>\n<p><em>Wszystkie inne ustawienia mo\u017cna pozostawi\u0107 na warto\u015bci domy\u015blne.<\/em><\/p>\n<h2>2. ZDEFINIUJ GODZINY PRACY ZA POMOC\u0104 NIESTANDARDOWEGO KOMUNIKATU \u201ePOZA GODZINAMI\u201d<\/h2>\n<p>W tym przypadku mamy dwie mo\u017cliwo\u015bci: poinformowa\u0107 klienta o harmonogramie reklamowym i roz\u0142\u0105czy\u0107 si\u0119 lub poinformowa\u0107 o harmonogramie i zostawi\u0107 wiadomo\u015b\u0107 g\u0142osow\u0105.<\/p>\n<p><strong>W pierwszym kroku dodaj d\u017awi\u0119k z Ustawienia\/d\u017awi\u0119ki<\/strong>. Mo\u017cemy u\u017cy\u0107 funkcji \u201eTekst na mow\u0119\u201d lub wgra\u0107 plik MP3.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9282 aligncenter\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/Capture-1-ENG-1.png\" alt=\"\" width=\"1919\" height=\"726\"><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9301 aligncenter\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/Capture-2.1-ENG-1.png\" alt=\"\" width=\"1914\" height=\"903\"><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9312 aligncenter\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/Capture-2.2-ENG-1.png\" alt=\"\" width=\"1278\" height=\"797\"><\/p>\n<p><strong>Drugi krok<\/strong>, <strong>dodaj IVR<\/strong> z Ustawie\u0144\/IVR<\/p>\n<ol>\n<li>Kliknij na IVR<\/li>\n<li>Kliknij \u201e+DODAJ\u201d<\/li>\n<li>W sekcji \u201eNumery przychodz\u0105ce\u201d wybierz nasz numer telefonu<\/li>\n<li>W sekcji \u201eWst\u0119pne og\u0142oszenie\u201d dodajemy przygotowany wcze\u015bniej d\u017awi\u0119k<\/li>\n<li>W sekcji \u201eOpublikuj og\u0142oszenie\u201d dodajemy poczt\u0119 g\u0142osow\u0105 lub zawieszamy po\u0142\u0105czenie<\/li>\n<\/ol>\n<p><strong>Krok trzeci<\/strong>, tworzymy regu\u0142\u0119 routingu, kt\u00f3ra <strong>b\u0119dzie prowadzi\u0107 po\u0142\u0105czenia do Powitania IVR<\/strong> lub Poza Godzinami:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9351 aligncenter\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/Capture-4-1.png\" alt=\"\" width=\"1917\" height=\"703\"><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9371 aligncenter\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/Capture-4.1-ENG-2.png\" alt=\"\" width=\"1913\" height=\"697\"><\/p>\n<ol>\n<li>Kliknij \u201eRegu\u0142y routingu\/przychodz\u0105ce\u201d<\/li>\n<li>Kliknij \u201e+DODAJ\u201d<\/li>\n<li>W sekcji \u201eMiejsca docelowe PBX\u201d wybierz nasz numer telefonu<\/li>\n<li>W sekcji \u201ePrzedzia\u0142 czasu\u201d tworzymy nowy z harmonogramem naszej firmy<\/li>\n<li>Pod przeznaczeniem wybieramy nasze Powitanie IVR<\/li>\n<\/ol>\n<p>Jak wspomnieli\u015bmy wcze\u015bniej, s\u0105 to najcz\u0119stsze konfiguracje, ale <strong>VoIPstudio dostosowuje si\u0119 do potrzeb ka\u017cdej firmy<\/strong>.<\/p>\n<p>Chcesz zrobi\u0107 co\u015b innego lub masz jakie\u015b pytania? Nie wahaj si\u0119 <a href=\"https:\/\/voipstudio.pl\/wsparcie\/\" target=\"_blank\" rel=\"noopener\">otworzy\u0107 zg\u0142oszenia do pomocy technicznej.<\/a> Je\u015bli nie rozpocz\u0105\u0142e\u015b <a href=\"https:\/\/voipstudio.pl\/rejestracja\/\" target=\"_blank\" rel=\"noopener\">darmowej wersji pr\u00f3bnej<\/a>, aby samodzielnie j\u0105 skonfigurowa\u0107, na co czekasz?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>System IVR (Interactive Video Response) mo\u017ce przynie\u015b\u0107 wiele korzy\u015bci w zakresie usprawnienia po\u0142\u0105cze\u0144 obs\u0142ugi klienta. Najcz\u0119stsze przypadki u\u017cycia to: 1. U\u017cywaj IVR [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":36927,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[294],"tags":[536],"class_list":["post-28637","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-doswiadczenie-klienta","tag-centrum-obslugi-telefonicznej"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Przewodnik dotycz\u0105cy korzystania z VoIPstudio w celu poprawy obs\u0142ugi klienta za pomoc\u0105 IVR &#183; VoIPstudio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/voipstudio.com\/pl\/blog\/przewodnik-dotyczacy-korzystania-z-voipstudio-w-celu-poprawy-obslugi-klienta-za-pomoca-ivr\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Przewodnik dotycz\u0105cy korzystania z VoIPstudio w celu poprawy obs\u0142ugi klienta za pomoc\u0105 IVR\" \/>\n<meta property=\"og:description\" content=\"System IVR (Interactive Video Response) mo\u017ce przynie\u015b\u0107 wiele korzy\u015bci w zakresie usprawnienia po\u0142\u0105cze\u0144 obs\u0142ugi klienta. Najcz\u0119stsze przypadki u\u017cycia to: 1. 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