{"id":28731,"date":"2022-11-24T10:17:48","date_gmt":"2022-11-24T10:17:48","guid":{"rendered":"https:\/\/voipstudio.com\/blog\/nowa-funkcjonalnosc-raportowania-voipstudio-2\/"},"modified":"2025-12-11T17:16:00","modified_gmt":"2025-12-11T17:16:00","slug":"nowa-funkcjonalnosc-raportowania-voipstudio","status":"publish","type":"post","link":"https:\/\/voipstudio.com\/pl\/blog\/nowa-funkcjonalnosc-raportowania-voipstudio\/","title":{"rendered":"Nowa funkcjonalno\u015b\u0107 raportowania VoIPstudio"},"content":{"rendered":"\n<p>W VoIPstudio staramy si\u0119 zintegrowa\u0107 wszystkie te funkcjonalno\u015bci, kt\u00f3re pomagaj\u0105 naszym klientom&nbsp;<strong>optymalizowa\u0107 komunikacj\u0119 biznesow\u0105<\/strong>.<\/p>\n\n\n\n<p>R\u00f3wnie wa\u017cne jak posiadanie&nbsp;<strong>dobrej platformy komunikacyjnej<\/strong>&nbsp;jest mierzenie jej przydatno\u015bci lub wydajno\u015bci Twoich agent\u00f3w. Przydatn\u0105 funkcj\u0105 zaspokajaj\u0105c\u0105 t\u0119 potrzeb\u0119 s\u0105 raporty po\u0142\u0105cze\u0144 w systemie. Dlatego&nbsp;<strong>w VoIPstudio umie\u015bcili\u015bmy&nbsp;<\/strong>w naszym panelu kontrolnym&nbsp;<strong>now\u0105 sekcj\u0119&nbsp;<\/strong>po\u015bwi\u0119con\u0105 wy\u0142\u0105cznie&nbsp;<strong>raportom po\u0142\u0105cze\u0144<\/strong>.<\/p>\n\n\n\n<p>Dodatkowo raporty mog\u0105 pom\u00f3c u\u015bwiadomi\u0107 sobie, na czym powinni\u015bmy skupi\u0107 nasze wysi\u0142ki, pokazuj\u0105c,&nbsp;<strong>kt\u00f3ra kategoria po\u0142\u0105cze\u0144 przynosi wi\u0119cej korzy\u015bci<\/strong>&nbsp;lub oferuje lepsz\u0105 obs\u0142ug\u0119.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-gdzie-znalezc-funkcje-raportowania-w-voipstudio\">GDZIE ZNALE\u0179\u0106 FUNKCJ\u0118 RAPORTOWANIA W VOIPSTUDIO<\/h2>\n\n\n\n<p>Dzi\u0119ki nowej funkcjonalno\u015bci VoIPstudio mo\u017cesz generowa\u0107 raporty na podstawie&nbsp;<a href=\"https:\/\/voipstudio.pl\/blog\/6-wskaznikow-sledzenia-polaczen-ktore-powinienes-mierzyc\/\" target=\"_blank\" rel=\"noreferrer noopener\">predefiniowanych metryk, kt\u00f3re pozwol\u0105 Ci opracowa\u0107 najbardziej warto\u015bciowe sprawozdania<\/a>. Mo\u017cesz na przyk\u0142ad \u015bledzi\u0107 ilo\u015b\u0107 i czas trwania po\u0142\u0105cze\u0144 od ka\u017cdego z Twoich agent\u00f3w sprzeda\u017cy. Albo sprawdza\u0107 po\u0142\u0105czenia, kt\u00f3re obs\u0142u\u017cy\u0142o Twoje call center, jak r\u00f3wnie\u017c&nbsp;<a href=\"https:\/\/voipstudio.pl\/blog\/wplyw-nieodebranych-polaczen-na-twoja-firme\/\" target=\"_blank\" rel=\"noreferrer noopener\">po\u0142\u0105czenia nieodebrane<\/a>. W ten sam spos\u00f3b raporty pomog\u0105 Ci&nbsp;<strong>kontrolowa\u0107 koszty po\u0142\u0105cze\u0144<\/strong>.<\/p>\n\n\n\n<p>Ta nowa sekcja raportowania jest dost\u0119pna w panelu administracyjnym VoIPstudio pod menu bocznym:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/voipstudio.pl\/wp-content\/uploads\/Sin-titulo-1.png\" alt=\"\" class=\"wp-image-17342\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-jak-dzialaja-raporty-voipstudio\">JAK DZIA\u0141AJ\u0104 RAPORTY VOIPSTUDIO?<\/h2>\n\n\n\n<p>Tylko u\u017cytkownicy z uprawnieniami administratora maj\u0105 dost\u0119p do tej nowej sekcji. W \u015brodku administratorzy mog\u0105 udost\u0119pnia\u0107 ju\u017c wygenerowane szablony i raporty. Ponadto mog\u0105&nbsp;<strong>eksportowa\u0107 raporty do formatu CSV.<\/strong><br>Podczas generowania lub edycji raport\u00f3w mo\u017cesz&nbsp;<strong>filtrowa\u0107 dane wed\u0142ug w\u0142asnego okresu<\/strong>&nbsp;lub predefiniowanego okresu: dzisiaj, w tym tygodniu lub w zesz\u0142ym miesi\u0105cu.<\/p>\n\n\n\n<p>Ponadto mo\u017cna okre\u015bli\u0107<strong>&nbsp;preferowany typ wykresu w raporcie<\/strong>: wykres kolumnowy skumulowany, wykres warstwowy skumulowany, wykresy ko\u0142owe lub wykresy liniowe.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/voipstudio.pl\/wp-content\/uploads\/Untitled-1-copy-1024x834-1.png\" alt=\"\" class=\"wp-image-17522\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-rodzaje-raportow-oferowanych-przez-platforme-voipstudio\">RODZAJE RAPORT\u00d3W OFEROWANYCH PRZEZ PLATFORM\u0118 VOIPSTUDIO<\/h2>\n\n\n\n<p>W\u0142\u0105czyli\u015bmy trzy kategorie raport\u00f3w:&nbsp;<strong>u\u017cytkownik, numer telefonu i wydatki.<\/strong><\/p>\n\n\n\n<p>W kolejnych cz\u0119\u015bciach przeanalizujemy, jakie informacje mo\u017cna uzyska\u0107 z tych kategorii.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-raporty-uzytkownikow\">Raporty u\u017cytkownik\u00f3w<\/h3>\n\n\n\n<p>Pozwalaj\u0105 one analizowa\u0107 wydajno\u015b\u0107 ka\u017cdego agenta, zar\u00f3wno dla po\u0142\u0105cze\u0144 przychodz\u0105cych, jak i wychodz\u0105cych.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/voipstudio.pl\/wp-content\/uploads\/Sin-titulo2-1.png\" alt=\"\" class=\"wp-image-17351\"\/><\/figure>\n\n\n\n<p>Mo\u017cesz generowa\u0107 niestandardowe raporty z nast\u0119puj\u0105cymi danymi:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Licznik nawi\u0105zanych po\u0142\u0105cze\u0144<\/li>\n\n\n\n<li>Czas trwania nawi\u0105zanych po\u0142\u0105cze\u0144<\/li>\n\n\n\n<li>Licznik po\u0142\u0105cze\u0144 odebranych (wybieranych i nieodebranych)<\/li>\n\n\n\n<li>Licznik odebranych po\u0142\u0105cze\u0144<\/li>\n\n\n\n<li>Czas trwania odebranych po\u0142\u0105cze\u0144<\/li>\n\n\n\n<li>Licznik nieodebranych po\u0142\u0105cze\u0144<\/li>\n<\/ul>\n\n\n\n<p>Podczas konfigurowania tego raportu mo\u017cna<strong>&nbsp;zdefiniowa\u0107 okres i typ wykresu<\/strong>. Ponadto raporty u\u017cytkownik\u00f3w pozwalaj\u0105 r\u00f3wnie\u017c na filtrowanie wed\u0142ug u\u017cytkownika, zespo\u0142u lub lokalizacji. W ten spos\u00f3b mo\u017cna uzyska\u0107 statystyki dla pojedynczego agenta, ca\u0142ego zespo\u0142u lub konkretnego obszaru.<\/p>\n\n\n\n<p>Raporty po\u0142\u0105cze\u0144 wed\u0142ug agenta&nbsp;<strong>umo\u017cliwiaj\u0105 r\u00f3wnie\u017c filtrowanie wed\u0142ug etykiety<\/strong>. Na przyk\u0142ad, je\u015bli Twoi pracownicy rozr\u00f3\u017cniaj\u0105 i&nbsp;<a href=\"https:\/\/voipstudio.pl\/blog\/funkcja-znakowania-polaczen-w-voipstudio\/\" target=\"_blank\" rel=\"noreferrer noopener\">oznaczaj\u0105 rozmowy dotycz\u0105ce sprzeda\u017cy i wsparcia<\/a>, mo\u017cesz por\u00f3wna\u0107, na kt\u00f3r\u0105 kategori\u0119 rozm\u00f3w agenci po\u015bwi\u0119caj\u0105 najwi\u0119cej czasu.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/voipstudio.pl\/wp-content\/uploads\/Untitled-2-copy-1024x504-1.png\" alt=\"\" class=\"wp-image-17392\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-raporty-wedlug-numeru-telefonu\">Raporty wed\u0142ug numeru telefonu<\/h3>\n\n\n\n<p>Pozwalaj\u0105 nam&nbsp;<strong>analizowa\u0107 wydajno\u015b\u0107 ka\u017cdego numeru telefonu<\/strong>, zar\u00f3wno dla po\u0142\u0105cze\u0144 przychodz\u0105cych, jak i wychodz\u0105cych. Dost\u0119pne dane to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Licznik nawi\u0105zanych po\u0142\u0105cze\u0144<\/li>\n\n\n\n<li>Czas trwania nawi\u0105zanych po\u0142\u0105cze\u0144<\/li>\n\n\n\n<li>Licznik po\u0142\u0105cze\u0144 odebranych (wybieranych i nieodebranych)<\/li>\n\n\n\n<li>Licznik odebranych po\u0142\u0105cze\u0144<\/li>\n\n\n\n<li>Licznik po\u0142\u0105cze\u0144 nieodebranych<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/voipstudio.pl\/wp-content\/uploads\/Sin-titulo4-1-1.png\" alt=\"\" class=\"wp-image-17402\"\/><\/figure>\n\n\n\n<p>Na przyk\u0142ad raport o nieodebranych po\u0142\u0105czeniach z naszych trzech numer\u00f3w obs\u0142ugi klienta wygl\u0105da\u0142by tak:<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/voipstudio.pl\/wp-content\/uploads\/Sin-titulo5-1.png\" alt=\"\" class=\"wp-image-17422\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-raport-wydatkow\">Raport wydatk\u00f3w<\/h3>\n\n\n\n<p>Umo\u017cliwiaj\u0105&nbsp;<strong>analiz\u0119 waha\u0144 salda<\/strong>&nbsp;i okre\u015blenie, gdzie wydajesz najwi\u0119cej. Metryki dost\u0119pne dla tej kategorii raport\u00f3w to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Historia sald<\/li>\n\n\n\n<li>Wydatki na agenta<\/li>\n\n\n\n<li>Wydatki wed\u0142ug miejsc docelowych po\u0142\u0105cze\u0144<\/li>\n<\/ul>\n\n\n\n<p>Poni\u017cszy przyk\u0142ad pokazuje raport wydatk\u00f3w dla ka\u017cdej dzisiejszej rozmowy telefonicznej naszych agent\u00f3w.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/voipstudio.pl\/wp-content\/uploads\/Sin-titulo6-1.png\" alt=\"\" class=\"wp-image-17442\"\/><\/figure>\n\n\n\n<p>To s\u0105 dost\u0119pne raporty i funkcjonalno\u015bci zawarte w tej nowej sekcji. Ale w VoIPstudio ju\u017c pracujemy nad nowymi metrykami i usprawnieniami.&nbsp;<strong>Automatyzacja i przekierowania mailowe b\u0119d\u0105 dost\u0119pne ju\u017c wkr\u00f3tce<\/strong>. Zach\u0119camy do wypr\u00f3bowania nowego narz\u0119dzia i podzielenia si\u0119 swoj\u0105 opini\u0105 w celu w\u0142\u0105czenia ulepsze\u0144 do tej sekcji.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-inne-narzedzia-do-raportowania-w-voipstudio\">INNE NARZ\u0118DZIA DO RAPORTOWANIA W VOIPSTUDIO<\/h2>\n\n\n\n<p>Opr\u00f3cz tej sekcji raportowania, VoIPstudio oferuje inne narz\u0119dzia raportowania:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-szczegolowa-historia-polaczen-lub-cdr\">Szczeg\u00f3\u0142owa historia po\u0142\u0105cze\u0144 lub CDR<\/h3>\n\n\n\n<p>Pokazuje&nbsp;<a href=\"https:\/\/voipstudio.pl\/app\/#dashboard,login\" target=\"_blank\" rel=\"noreferrer noopener\">list\u0119 wszystkich po\u0142\u0105cze\u0144 w systemie<\/a>, z wszystkimi mo\u017cliwymi szczeg\u00f3\u0142ami.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-sekcja-salda-polaczen\">Sekcja salda po\u0142\u0105cze\u0144<\/h3>\n\n\n\n<p>Pokazuje&nbsp;<a href=\"https:\/\/voipstudio.com\/app\/#statement,login\" target=\"_blank\" rel=\"noreferrer noopener\">miejsca docelowe po\u0142\u0105cze\u0144 i koszt ka\u017cdego po\u0142\u0105czenia<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-widzet-statystyk-call-center\">Wid\u017cet statystyk call center<\/h3>\n\n\n\n<p>W przypadku korzystania z kolejek pozwoli na analiz\u0119 wydajno\u015bci kolejek i agent\u00f3w call center oraz jako\u015bci obs\u0142ugi po\u0142\u0105cze\u0144. Mo\u017cesz zobaczy\u0107, jak&nbsp;<a href=\"https:\/\/voipstudio.pl\/docs\/administrator\/pulpit\/\" target=\"_blank\" rel=\"noreferrer noopener\">przegl\u0105da\u0107 panel statystyk swoich kolejek call center w instrukcji obs\u0142ugi.<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-statystyki-kolejek\">Statystyki kolejek<\/h3>\n\n\n\n<p>Pozwala ona na analiz\u0119 wydajno\u015bci ka\u017cdej kolejki poprzez sprawdzenie, czy i jak po\u0142\u0105czenia zosta\u0142y obs\u0142u\u017cone. Spos\u00f3b korzystania z pulpitu nawigacyjnego<a href=\"https:\/\/voipstudio.pl\/docs\/administrator\/ustawienia\/kolejki\/\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp;statystyki kolejki znajdziesz w instrukcji obs\u0142ugi<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-inne-alternatywy-dla-raportow-voipstudio\">INNE ALTERNATYWY DLA RAPORT\u00d3W VOIPSTUDIO<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-lacznik-voipstudio-cdr-z-google-data-studio\">\u0141\u0105cznik VoIPstudio CDR z Google Data Studio<\/h3>\n\n\n\n<p>Je\u015bli Tw\u00f3j biznesowy przypadek jest szczeg\u00f3lny,<strong>&nbsp;mo\u017cesz nie znale\u017a\u0107 dok\u0142adnie takiego raportu, kt\u00f3ry odpowiada Twoim potrzebom<\/strong>. To nie powinno stanowi\u0107 problemu, poniewa\u017c mo\u017cesz \u0142atwo zintegrowa\u0107 histori\u0119 po\u0142\u0105cze\u0144. Na przyk\u0142ad z Google Data Studio przez z\u0142\u0105cze \u201eVoIPstudio CDR\u201d. Umo\u017cliwi to&nbsp;<strong>importowanie danych po\u0142\u0105cze\u0144 do Google Data Studio<\/strong>&nbsp;i generowanie dostosowanych raport\u00f3w.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/voipstudio.pl\/wp-content\/uploads\/gds-1024x631-1.jpg\" alt=\"\" class=\"wp-image-17501\"\/><\/figure>\n\n\n\n<p>Je\u015bli potrzebujesz pomocy lub wsparcia, aby skonfigurowa\u0107 raporty w kokpicie VoIPstudio, pami\u0119taj, \u017ce mo\u017cesz&nbsp;<strong><a href=\"https:\/\/voipstudio.pl\/wsparcie\/\">skontaktowa\u0107 si\u0119 z naszym zespo\u0142em wsparcia<\/a><\/strong>, a my z przyjemno\u015bci\u0105 Ci pomo\u017cemy.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>W VoIPstudio staramy si\u0119 zintegrowa\u0107 wszystkie te funkcjonalno\u015bci, kt\u00f3re pomagaj\u0105 naszym klientom&nbsp;optymalizowa\u0107 komunikacj\u0119 biznesow\u0105. R\u00f3wnie wa\u017cne jak posiadanie&nbsp;dobrej platformy komunikacyjnej&nbsp;jest mierzenie jej [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":37483,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[326],"tags":[536],"class_list":["post-28731","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aktualnosci","tag-centrum-obslugi-telefonicznej"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Nowa funkcjonalno\u015b\u0107 raportowania VoIPstudio &#183; VoIPstudio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/voipstudio.com\/pl\/blog\/nowa-funkcjonalnosc-raportowania-voipstudio\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nowa funkcjonalno\u015b\u0107 raportowania VoIPstudio\" \/>\n<meta property=\"og:description\" content=\"W VoIPstudio staramy si\u0119 zintegrowa\u0107 wszystkie te funkcjonalno\u015bci, kt\u00f3re pomagaj\u0105 naszym klientom&nbsp;optymalizowa\u0107 komunikacj\u0119 biznesow\u0105. 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