{"id":28785,"date":"2023-04-20T12:57:44","date_gmt":"2023-04-20T11:57:44","guid":{"rendered":"https:\/\/voipstudio.com\/blog\/wdrazanie-nowych-agentow-do-systemu-voipstudio-2\/"},"modified":"2025-12-11T17:15:43","modified_gmt":"2025-12-11T17:15:43","slug":"wdrazanie-nowych-agentow-do-systemu-voipstudio","status":"publish","type":"post","link":"https:\/\/voipstudio.com\/pl\/blog\/wdrazanie-nowych-agentow-do-systemu-voipstudio\/","title":{"rendered":"Wdra\u017canie nowych agent\u00f3w do systemu VoIPstudio"},"content":{"rendered":"\n<p>Pomy\u015blne w\u0142\u0105czenie nowych cz\u0142onk\u00f3w do zespo\u0142u jest kluczem do<strong> utrzymania poziomu zadowolenia klient\u00f3w<\/strong>. Niezale\u017cnie od tego, czy Twoja firma zajmuje si\u0119 odpowiadaniem na zapytania klient\u00f3w, wykonywaniem telefon\u00f3w sprzeda\u017cowych, czy te\u017c masz z\u0142o\u017cone call center, te funkcje VoIPstudio mog\u0105 znacz\u0105co pom\u00f3c<strong> \u201enauczy\u0107\u201d tych nowych pracownik\u00f3w, jak skutecznie obs\u0142ugiwa\u0107 lub wykonywa\u0107 po\u0142\u0105czenia telefoniczne<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">MONITOROWANIE ROZM\u00d3W<\/h2>\n\n\n\n<p><a href=\"https:\/\/voipstudio.pl\/blog\/czym-jest-monitorowanie-rozmow\/\" target=\"_blank\" rel=\"noreferrer noopener\">Monitorowanie po\u0142\u0105cze\u0144<\/a> umo\u017cliwia prze\u0142o\u017conemu lub kierownikowi <strong>do\u0142\u0105czenie do rozmowy mi\u0119dzy klientem a agentem w celu wys\u0142uchania, poprowadzenia lub przej\u0119cia kontroli nad rozmow\u0105, je\u015bli to konieczne<\/strong>. Ta funkcja jest przydatna podczas szkole\u0144, kontroli jako\u015bci, a nawet w szczeg\u00f3lnych przypadkach, gdy wsp\u00f3\u0142pracownik ma problemy z po\u0142\u0105czeniem.<\/p>\n\n\n\n<p>Podczas rozmowy prze\u0142o\u017cony lub kierownik mo\u017ce skorzysta\u0107 z funkcji monitorowania po\u0142\u0105cze\u0144, aby <strong>do\u0142\u0105czy\u0107 do rozmowy bez wiedzy klienta lub agenta<\/strong>. Prze\u0142o\u017cony lub kierownik mo\u017ce nast\u0119pnie wys\u0142ucha\u0107 rozmowy, przekaza\u0107 agentowi informacje w czasie rzeczywistym i pom\u00f3c mu, je\u015bli potrzebuje pomocy w rozwi\u0105zaniu problemu.<\/p>\n\n\n\n<p>Prze\u0142o\u017cony mo\u017ce wprowadzi\u0107 po\u0142\u0105czenie agenta z telefonu stacjonarnego, <strong>wybieraj\u0105c prefiks w\u0142amania #44<\/strong>, a nast\u0119pnie numer wewn\u0119trzny agenta. Mog\u0105 to r\u00f3wnie\u017c zrobi\u0107 z aplikacji VoIPstudio w nast\u0119puj\u0105cy spos\u00f3b:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Z poziomu panelu kontaktowego prze\u0142o\u017conego mog\u0105 zobaczy\u0107 status wszystkich agent\u00f3w.<\/li><li>Ci agenci, kt\u00f3rzy s\u0105 w trakcie rozmowy, poka\u017c\u0105 czerwon\u0105 ikon\u0119 telefonu.<\/li><li>Intruzj\u0119 rozpoczynamy klikaj\u0105c na ikon\u0119 ucha.<\/li><li>Domy\u015blnie <strong>w\u0142amanie jest inicjowane w trybie wyciszenia<\/strong>.<\/li><li>Kierownik mo\u017ce <strong>prze\u0142\u0105czy\u0107 si\u0119 w tryb szeptany, konferencyjny lub powr\u00f3ci\u0107 do trybu wyciszenia<\/strong>.<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/Call-barging-at-VoIPstudio-1.png\" alt=\"\" class=\"wp-image-21802\"\/><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Tryby wtr\u0105cania si\u0119 do po\u0142\u0105cze\u0144<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Tryb wyciszenia<\/strong> umo\u017cliwia pods\u0142uchiwanie rozmowy mi\u0119dzy klientem a agentem bez w\u0142\u0105czania si\u0119 do rozmowy. Ta funkcja jest przydatna do kontroli jako\u015bci, robienia notatek i omawiania wynik\u00f3w z agentem po zako\u0144czeniu rozmowy.<\/li><li><strong>Tryb szeptu<\/strong> pozwala prze\u0142o\u017conemu lub kierownikowi rozmawia\u0107 z agentem podczas rozmowy tak, aby klient ich nie s\u0142ysza\u0142. Ta funkcja jest przydatna w przypadku wskaz\u00f3wek i szkole\u0144, poniewa\u017c prze\u0142o\u017cony lub kierownik mo\u017ce udziela\u0107 wskaz\u00f3wek i informacji zwrotnych agentowi bez przerywania rozmowy.<\/li><li><strong>Tryb konferencyjny <\/strong>umo\u017cliwia prze\u0142o\u017conemu w\u0142\u0105czenie si\u0119 do rozmowy mi\u0119dzy agentem a klientem, dzi\u0119ki czemu jest to rozmowa tr\u00f3jstronna.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">NAGRYWANIE ROZM\u00d3W<\/h2>\n\n\n\n<p><a href=\"https:\/\/voipstudio.pl\/nagrywanie-rozmow\/\" target=\"_blank\" rel=\"noreferrer noopener\">Nagrywanie rozm\u00f3w<\/a> to <strong>pot\u0119\u017cna funkcja u\u0142atwiaj\u0105ca wprowadzanie nowych agent\u00f3w<\/strong> do naszego call center. Nagrania mo\u017cemy wykorzysta\u0107 na kilka sposob\u00f3w:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Wprowadzaj\u0105c nowego pracownika lub agenta na pok\u0142ad, mo\u017cemy najpierw <strong>pokaza\u0107 mu jako przyk\u0142ad kompilacj\u0119 przyk\u0142adowych rozm\u00f3w<\/strong> (nagra\u0144). S\u0142uchanie, jak inny agent odpowiada na pytania lub zamyka sprzeda\u017c, mo\u017ce by\u0107 bardziej pouczaj\u0105ce ni\u017c jakiekolwiek wyja\u015bnienia.<\/li><li>Gdy nowy pracownik odbierze telefon, mo\u017cemy <strong>przejrze\u0107 jego nagrania<\/strong>, zrobi\u0107 notatki i om\u00f3wi\u0107 mo\u017cliwe ulepszenia obs\u0142ugi po\u0142\u0105cze\u0144.<\/li><li>Po uruchomieniu agent\u00f3w dobrze jest <strong>wyrywkowo przejrze\u0107 niekt\u00f3re nagrania<\/strong>, aby sprawdzi\u0107 jako\u015b\u0107 us\u0142ug, kt\u00f3re \u015bwiadczymy dla naszych klient\u00f3w.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/Call-recording-at-VoIPstudio-1.png\" alt=\"\" class=\"wp-image-21821\"\/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">INNE PRZYDATNE FUNKCJE DLA ONBOARDINGU<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Raportowanie<\/h3>\n\n\n\n<p><strong>Funkcja raportowania mo\u017ce by\u0107 niezwykle pomocna we wdra\u017caniu nowych agent\u00f3w w call center<\/strong>. Mo\u017ce dostarczy\u0107 cennych informacji na temat wydajno\u015bci obecnych agent\u00f3w i pom\u00f3c zidentyfikowa\u0107 obszary, w kt\u00f3rych nowi agenci mog\u0105 potrzebowa\u0107 dodatkowego szkolenia lub wsparcia. Mo\u017ce r\u00f3wnie\u017c dostarcza\u0107 cennych spostrze\u017ce\u0144 opartych na danych, kt\u00f3re mog\u0105 pom\u00f3c usprawni\u0107 proces wdra\u017cania nowych agent\u00f3w i zapewni\u0107, \u017ce s\u0105 oni przygotowani na sukces od pierwszego dnia.<\/p>\n\n\n\n<p>Na przyk\u0142ad <strong><a href=\"https:\/\/voipstudio.pl\/blog\/nowa-funkcjonalnosc-raportowania-voipstudio\/\" target=\"_blank\" rel=\"noreferrer noopener\">funkcja raportowania mo\u017ce \u015bledzi\u0107 metryki<\/a><\/strong>, takie jak liczba po\u0142\u0105cze\u0144, czas trwania i czas rozwi\u0105zania dla ka\u017cdego agenta. Informacje te mo\u017cna wykorzysta\u0107 do zidentyfikowania najlepszych agent\u00f3w, kt\u00f3rzy mog\u0105 s\u0142u\u017cy\u0107 jako mentorzy lub trenerzy dla nowych pracownik\u00f3w.<\/p>\n\n\n\n<p>Ponadto funkcja raportowania mo\u017ce <strong>pom\u00f3c zidentyfikowa\u0107 typowe problemy lub skargi klient\u00f3w<\/strong>, kt\u00f3re mo\u017cna wykorzysta\u0107 do opracowania materia\u0142\u00f3w szkoleniowych dla nowych agent\u00f3w. Dzi\u0119ki zrozumieniu rodzaj\u00f3w problem\u00f3w, z kt\u00f3rymi dzwoni\u0105 klienci, oraz sposob\u00f3w ich rozwi\u0105zywania, nowi agenci mog\u0105 by\u0107 lepiej przygotowani do radzenia sobie w podobnych sytuacjach.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Funkcje monitorowania<\/h3>\n\n\n\n<p>Platforma VoIPstudio zapewnia kilka funkcji monitorowania agent\u00f3w i stanu Call Center w czasie rzeczywistym:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Konsola prze\u0142o\u017conego lub recepcjonisty<\/strong> umo\u017cliwia przegl\u0105danie po\u0142\u0105cze\u0144 systemowych w czasie rzeczywistym i interakcj\u0119 z nimi.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/Monitoring-ongoing-calls-at-VoIPstudio-1-1024x409-1.png\" alt=\"\" class=\"wp-image-21822\"\/><\/figure><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Barometr Call Center <\/strong>na pierwszy rzut oka pokazuje kondycj\u0119 naszych kolejek call center, pozwalaj\u0105c nam obserwowa\u0107 parametry takie jak liczba zawieszonych po\u0142\u0105cze\u0144, czas oczekiwania, \u015bredni czas oczekiwania, po\u0142\u0105czenia oczekuj\u0105ce itp.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/tagging-converted-leads-at-VoIPstudio-1.png\" alt=\"\" class=\"wp-image-21841\"\/><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Oznaczanie po\u0142\u0105cze\u0144<\/h3>\n\n\n\n<p>Tagowanie po\u0142\u0105cze\u0144 mo\u017ce by\u0107 r\u00f3wnie\u017c niezwykle pomocne we wdra\u017caniu nowych agent\u00f3w w call center. Gdy rozmowy s\u0105 oznaczone odpowiednimi informacjami, takimi jak pow\u00f3d rozmowy, nastr\u00f3j klienta i wynik, mo\u017ce to <strong>zapewni\u0107 cenny wgl\u0105d w do\u015bwiadczenie klienta i pom\u00f3c zidentyfikowa\u0107 obszary wymagaj\u0105ce poprawy<\/strong>.<\/p>\n\n\n\n<p>Na przyk\u0142ad, je\u015bli nowi agenci borykaj\u0105 si\u0119 z okre\u015blonym rodzajem po\u0142\u0105cze\u0144, na przyk\u0142ad z pomoc\u0105 techniczn\u0105, <strong>oznaczanie tych po\u0142\u0105cze\u0144 mo\u017ce pom\u00f3c zidentyfikowa\u0107 wzorce i obszary wymagaj\u0105ce poprawy<\/strong>. Informacje te mo\u017cna nast\u0119pnie wykorzysta\u0107 do tworzenia ukierunkowanych materia\u0142\u00f3w szkoleniowych i sesji coachingowych, aby pom\u00f3c nowym agentom poprawi\u0107 ich wydajno\u015b\u0107.<\/p>\n\n\n\n<p>Ponadto tagowanie po\u0142\u0105cze\u0144 mo\u017ce pom\u00f3c zidentyfikowa\u0107 typowe problemy lub skargi, z kt\u00f3rymi borykaj\u0105 si\u0119 klienci. Informacje te mo\u017cna wykorzysta\u0107 do opracowania skrypt\u00f3w lub punkt\u00f3w rozm\u00f3w dla nowych agent\u00f3w w celu obs\u0142ugi podobnych po\u0142\u0105cze\u0144.<\/p>\n\n\n\n<p><a href=\"https:\/\/voipstudio.pl\/blog\/funkcja-znakowania-polaczen-w-voipstudio\/\" target=\"_blank\" rel=\"noreferrer noopener\">VoIPstudio umo\u017cliwia tagowanie po\u0142\u0105cze\u0144<\/a>. Na przyk\u0142ad mo\u017cemy tagowa\u0107 przekonwertowane leady. Po\u0142\u0105czenia mo\u017cemy r\u00f3wnie\u017c <strong>identyfikowa\u0107 za pomoc\u0105 tagu (wsparcie lub zapytanie sprzeda\u017cowe)<\/strong>. Pokazanie naszym agentom, jak prawid\u0142owo tagowa\u0107 po\u0142\u0105czenia, pomo\u017ce nam generowa\u0107 bardziej szczeg\u00f3\u0142owe i podzielone na segmenty raporty, dzi\u0119ki czemu b\u0119dziemy mogli identyfikowa\u0107 trendy lub dostosowywa\u0107 zachowania w naszej obs\u0142udze klienta.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pomy\u015blne w\u0142\u0105czenie nowych cz\u0142onk\u00f3w do zespo\u0142u jest kluczem do utrzymania poziomu zadowolenia klient\u00f3w. Niezale\u017cnie od tego, czy Twoja firma zajmuje si\u0119 odpowiadaniem [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":37409,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[294],"tags":[536],"class_list":["post-28785","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-doswiadczenie-klienta","tag-centrum-obslugi-telefonicznej"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Wdra\u017canie nowych agent\u00f3w do systemu VoIPstudio &#183; VoIPstudio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/voipstudio.com\/pl\/blog\/wdrazanie-nowych-agentow-do-systemu-voipstudio\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wdra\u017canie nowych agent\u00f3w do systemu VoIPstudio\" \/>\n<meta property=\"og:description\" content=\"Pomy\u015blne w\u0142\u0105czenie nowych cz\u0142onk\u00f3w do zespo\u0142u jest kluczem do utrzymania poziomu zadowolenia klient\u00f3w. 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