{"id":28802,"date":"2017-06-27T14:55:14","date_gmt":"2017-06-27T13:55:14","guid":{"rendered":"https:\/\/voipstudio.com\/blog\/hostowany-voip-jaka-jest-umowa-sla-2\/"},"modified":"2025-12-11T17:18:30","modified_gmt":"2025-12-11T17:18:30","slug":"hostowany-voip-jaka-jest-umowa-sla","status":"publish","type":"post","link":"https:\/\/voipstudio.com\/pl\/blog\/hostowany-voip-jaka-jest-umowa-sla\/","title":{"rendered":"Hostowany VoIP \u2014 jaka jest umowa SLA?"},"content":{"rendered":"\n<p>Hostowany VoIP to wci\u0105\u017c bardzo m\u0142oda bran\u017ca, chocia\u017c wydaje si\u0119, \u017ce istnieje ju\u017c od jakiego\u015b czasu. W por\u00f3wnaniu z bran\u017c\u0105 telefonii PSTN, kt\u00f3ra istnieje od wiek\u00f3w, technologia VoIP jest w du\u017cej mierze produktem XXI wieku. To, co zacz\u0119\u0142o si\u0119 jako spos\u00f3b na wykonywanie tanich po\u0142\u0105cze\u0144 mi\u0119dzymiastowych dla garstki os\u00f3b, jest teraz podstawow\u0105 us\u0142ug\u0105 biznesow\u0105.<\/p>\n\n\n\n<p>Jedn\u0105 z najwi\u0119kszych zalet korzystania z hostowanego VoIP jest brak konieczno\u015bci podpisywania rocznych lub wieloletnich um\u00f3w. B\u0119dzie to swego rodzaju ulga dla firm, kt\u00f3re od dziesi\u0119cioleci korzystaj\u0105 z us\u0142ug telefonicznych PSTN. W\u0142a\u015bciciele i mened\u017cerowie firm powinni zna\u0107 typow\u0105 umow\u0119 telefoniczn\u0105 \u2013 jest rozwlek\u0142a, wype\u0142niona prawniczym j\u0119zykiem i cz\u0119sto zawiera warunki niekorzystne dla firm. Ale bez konkurencji organizacje nie mia\u0142y wielkiego wyboru.<\/p>\n\n\n\n<p>Ale to, \u017ce nie masz um\u00f3w, nie oznacza, \u017ce w og\u00f3le ich nie masz. By\u0107 mo\u017ce najwa\u017cniejszym z nich jest umowa SLA lub Service Level Agreement mi\u0119dzy dostawc\u0105 a organizacj\u0105 klienta. Czym dok\u0142adnie jest umowa SLA i co ona oznacza dla Ciebie?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">UMOWY DOTYCZ\u0104CE POZIOMU US\u0141UG \u2013 SLAS<\/h2>\n\n\n\n<p>Umowa SLA jest dok\u0142adnie tym, na co wygl\u0105da. Jest to umowa mi\u0119dzy dostawc\u0105 a jego klientami okre\u015blaj\u0105ca dok\u0142adne warunki \u015bwiadczonej us\u0142ugi. Umowa SLA jest kluczowa z wielu powod\u00f3w, z kt\u00f3rych najwa\u017cniejszym jest to, \u017ce okre\u015bla szczeg\u00f3\u0142owo dost\u0119pno\u015b\u0107 us\u0142ugi.<\/p>\n\n\n\n<p>Hostowana us\u0142uga VoIP nie jest fizycznym produktem, kt\u00f3ry mo\u017cna zwr\u00f3ci\u0107, je\u015bli si\u0119 zepsuje lub nie dzia\u0142a prawid\u0142owo. To us\u0142uga, na kt\u00f3rej Twoja firma polega. Co si\u0119 stanie, je\u015bli ta us\u0142uga zostanie przerwana? W tym miejscu pojawia si\u0119 SLA. Zawiera r\u00f3\u017cne aspekty dost\u0119pno\u015bci us\u0142ug, w tym:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Uptime\/Downtime: Jak d\u0142ugo us\u0142uga b\u0119dzie dost\u0119pna w okre\u015blonym przedziale czasu? Zwykle jest podawany w procentach, takich jak ponad 99% itp.<\/li><li>Obliczenia: Zwykle podawany jest wz\u00f3r do obliczania czasu pracy us\u0142ugi<\/li><li>Wykluczenia: Jakie elementy s\u0105 wykluczone z oblicze\u0144 czasu sprawno\u015bci? Czy planowana konserwacja si\u0119 liczy? A co z nieoczekiwanym przestojem?<\/li><li>Odszkodowanie: Proces sk\u0142adania roszczenia, dane potrzebne do jego weryfikacji, wysoko\u015b\u0107 i form\u0119 odszkodowania itp.<\/li><li>Inne warunki: Jurysdykcja w przypadku dzia\u0142a\u0144 prawnych, dodatkowe warunki, je\u015bli maj\u0105 zastosowanie, itp.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">JAKA JEST TWOJA SLA?<\/h2>\n\n\n\n<p>Teraz, gdy ju\u017c wiesz, czym jest umowa SLA, nadszed\u0142 czas, aby przyjrze\u0107 si\u0119 jej bli\u017cej. Uwa\u017caj na ka\u017cdego dostawc\u0119, kt\u00f3ry nie ma umowy SLA i zamiast tego m\u00f3wi, \u017ce nie powiniene\u015b si\u0119 tym martwi\u0107. O\u015bwiadczenia i gwarancje niewiele znacz\u0105, je\u015bli nie mo\u017cna ich wyegzekwowa\u0107. Je\u015bli dostawca nie ma umowy SLA, mo\u017ce z \u0142atwo\u015bci\u0105 za\u017c\u0105da\u0107 d\u0142u\u017cszego czasu sprawno\u015bci ni\u017c faktycznie do\u015bwiadczyli klienci. Elementy, kt\u00f3re Twoim zdaniem powinny zosta\u0107 uwzgl\u0119dnione, mo\u017cna wykluczy\u0107 i odwrotnie, aby uzyska\u0107 liczby.<\/p>\n\n\n\n<p>Pierwsz\u0105 rzecz\u0105, na kt\u00f3r\u0105 nale\u017cy zwr\u00f3ci\u0107 uwag\u0119, jest to, \u017ce dostawca rzeczywi\u015bcie ma umow\u0119 SLA. Po sprawdzeniu, czy istnieje jeden, dok\u0142adnie przejrzyj ka\u017cdy element ze sprzedawc\u0105. Upewnij si\u0119, \u017ce rozumiesz dok\u0142adne warunki, s\u0142ownictwo i spos\u00f3b obliczania liczb dla r\u00f3\u017cnych cel\u00f3w. Zwr\u00f3\u0107 r\u00f3wnie\u017c szczeg\u00f3ln\u0105 uwag\u0119 na rzeczywisty proces sk\u0142adania wniosku i uzyskiwania odszkodowania.<\/p>\n\n\n\n<p>VoIPstudio ma solidn\u0105 umow\u0119 SLA, kt\u00f3ra gwarantuje ponad 99,999% dost\u0119pno\u015bci dla klient\u00f3w. Umowa SLA obejmuje r\u00f3wnie\u017c wszystkie aspekty przestoj\u00f3w, planowych i nieoczekiwanych okien serwisowych, poziom\u00f3w wynagrodze\u0144, ca\u0142ego procesu itp. Nie ma dwuznaczno\u015bci co do warunk\u00f3w. Jeste\u015bmy dumni z infrastruktury i us\u0142ug, kt\u00f3re zapewniamy, i wspieramy je umow\u0105 SLA. Nigdy nie musisz si\u0119 martwi\u0107 przerwami, a nawet je\u015bli co\u015b p\u00f3jdzie nie tak, wiesz, \u017ce mo\u017cesz na nas liczy\u0107.<\/p>\n\n\n\n<p>Ale nie wszystkie umowy SLA s\u0105 jasne i zwi\u0119z\u0142e. Niekt\u00f3rzy dostawcy celowo zawieraj\u0105 w swoich umowach SLA niejednoznaczne terminy i definicje, kt\u00f3rych nie mo\u017cna precyzyjnie okre\u015bli\u0107. Kiedy napotkasz jaki\u015b problem, trudno b\u0119dzie ci sk\u0142oni\u0107 ich do wyra\u017cenia zgody na cokolwiek. Nigdy nie ufaj umowie SLA, kt\u00f3ra m\u00f3wi, \u017ce dostawca gwarantuje 100% dost\u0119pno\u015b\u0107. Zgodnie ze standardowymi definicjami bran\u017cowymi taka liczba jest niemo\u017cliwa. Przekonasz si\u0119, \u017ce takie umowy b\u0119d\u0105 na og\u00f3\u0142 mia\u0142y tak wiele wy\u0142\u0105cze\u0144, \u017ce prawie nie mo\u017cesz by\u0107 pewien, czy mia\u0142e\u015b przerw\u0119 w \u015bwiadczeniu us\u0142ug, czy nie.<\/p>\n\n\n\n<p>Inn\u0105 cz\u0119st\u0105 pu\u0142apk\u0105 zwi\u0105zan\u0105 z umowami SLA jest rzeczywisty proces ubiegania si\u0119 o kredyty. Niekt\u00f3rzy dostawcy b\u0119d\u0105 nalega\u0107 na bardzo kr\u00f3tkie ramy czasowe lub okre\u015bli\u0107 proces, kt\u00f3ry trwa zbyt d\u0142ugo. Je\u015bli po wyst\u0105pieniu problemu masz tylko 6 godzin na z\u0142o\u017cenie wniosku, wi\u0119kszo\u015b\u0107 firm nie b\u0119dzie w stanie wystarczaj\u0105co szybko zebra\u0107 swoich danych. Podobnie, je\u015bli proces wystawienia roszczenia trwa kilka miesi\u0119cy, niekt\u00f3rzy klienci mog\u0105 nawet nie zawraca\u0107 sobie tym g\u0142owy. Je\u015bli mo\u017cesz unikn\u0105\u0107 najcz\u0119stszych pu\u0142apek, umowy SLA mog\u0105 przynie\u015b\u0107 korzy\u015bci wszystkim zaanga\u017cowanym stronom.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hostowany VoIP to wci\u0105\u017c bardzo m\u0142oda bran\u017ca, chocia\u017c wydaje si\u0119, \u017ce istnieje ju\u017c od jakiego\u015b czasu. W por\u00f3wnaniu z bran\u017c\u0105 telefonii PSTN, [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":37837,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[284],"tags":[],"class_list":["post-28802","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-komunikacja-w-biznesie"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Hostowany VoIP \u2014 jaka jest umowa SLA? &#183; VoIPstudio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/voipstudio.com\/pl\/blog\/hostowany-voip-jaka-jest-umowa-sla\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hostowany VoIP \u2014 jaka jest umowa SLA?\" \/>\n<meta property=\"og:description\" content=\"Hostowany VoIP to wci\u0105\u017c bardzo m\u0142oda bran\u017ca, chocia\u017c wydaje si\u0119, \u017ce istnieje ju\u017c od jakiego\u015b czasu. 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