{"id":34146,"date":"2025-08-22T11:16:10","date_gmt":"2025-08-22T10:16:10","guid":{"rendered":"https:\/\/voipstudio.com\/estudos-de-caso\/contact-centre\/"},"modified":"2025-10-31T10:19:34","modified_gmt":"2025-10-31T10:19:34","slug":"voip-para-contact-center","status":"publish","type":"page","link":"https:\/\/voipstudio.com\/pt\/estudos-de-casos\/voip-para-contact-center\/","title":{"rendered":"Sistema telef\u00f3nico para contact center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"34146\" class=\"elementor elementor-34146 elementor-2213\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93452ca e-flex e-con-boxed e-con e-parent\" data-id=\"93452ca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-baeccc0 e-con-full e-flex e-con e-child\" data-id=\"baeccc0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89ce520 elementor-widget elementor-widget-image\" data-id=\"89ce520\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite.png\" class=\"attachment-full size-full wp-image-34145\" alt=\"\" srcset=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite.png 1000w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-300x300.png 300w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-150x150.png 150w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-768x768.png 768w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-650x650.png 650w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01108a1 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"01108a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Uma empresa de gest\u00e3o de d\u00edvidas otimizou as comunica\u00e7\u00f5es com o VoIPstudio<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb6731d e-con-full e-flex e-con e-child\" data-id=\"bb6731d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6227416 ui-e-align-left ui-e-align-tablet-left ui-e-align-mobile-left ui-e-top elementor-widget elementor-widget-uicore-icon-box\" data-id=\"6227416\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;,&quot;content_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-widget_type=\"uicore-icon-box.default\">\n\t\t\t\t\t\n        <div class=\"ui-e-ico-box\" >\n\n            \n            <div class='ui-e-flex-wrp'>\n\n                                    <div class=\"ui-e-icon-wrp\">\n\n                        <i aria-hidden=\"true\" class=\"ii ii-briefcase\"><\/i>\n                    <\/div>\n                \n                <div class=\"ui-e-title-wrp\"><h3 class=\"ui-e-title\">Setor<\/h3><\/div>\n            <\/div>\n\n            <div class=\"ui-e-box-content\">\n                \n                <div class=\"ui-e-description\">\n                    <p>Finan\u00e7as<\/p>                <\/div>\n\n                \n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aef0a6f ui-e-align-left ui-e-align-tablet-left ui-e-align-mobile-left ui-e-top elementor-widget elementor-widget-uicore-icon-box\" data-id=\"aef0a6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;,&quot;content_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-widget_type=\"uicore-icon-box.default\">\n\t\t\t\t\t\n        <div class=\"ui-e-ico-box\" >\n\n            \n            <div class='ui-e-flex-wrp'>\n\n                                    <div class=\"ui-e-icon-wrp\">\n\n                        <i aria-hidden=\"true\" class=\"ii ii-users\"><\/i>\n                    <\/div>\n                \n                <div class=\"ui-e-title-wrp\"><h3 class=\"ui-e-title\">Tamanho da empresa<\/h3><\/div>\n            <\/div>\n\n            <div class=\"ui-e-box-content\">\n                \n                <div class=\"ui-e-description\">\n                    <p><span class=\"t-normal t-black--light link-without-visited-state link-without-hover-state\">10-50 funcion\u00e1rios<\/span><\/p>                <\/div>\n\n                \n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f66e0aa ui-e-align-left ui-e-align-tablet-left ui-e-align-mobile-left ui-e-top elementor-widget elementor-widget-uicore-icon-box\" data-id=\"f66e0aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;,&quot;content_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-widget_type=\"uicore-icon-box.default\">\n\t\t\t\t\t\n        <div class=\"ui-e-ico-box\" >\n\n            \n            <div class='ui-e-flex-wrp'>\n\n                                    <div class=\"ui-e-icon-wrp\">\n\n                        <i aria-hidden=\"true\" class=\"ii ii-building\"><\/i>\n                    <\/div>\n                \n                <div class=\"ui-e-title-wrp\"><h3 class=\"ui-e-title\">Sede<\/h3><\/div>\n            <\/div>\n\n            <div class=\"ui-e-box-content\">\n                \n                <div class=\"ui-e-description\">\n                    <p>Leeds, Reino Unido<\/p>                <\/div>\n\n                \n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-622e116 ui-e-align-left ui-e-align-tablet-left ui-e-align-mobile-left ui-e-top elementor-widget elementor-widget-uicore-icon-box\" data-id=\"622e116\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;,&quot;content_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-widget_type=\"uicore-icon-box.default\">\n\t\t\t\t\t\n        <div class=\"ui-e-ico-box\" >\n\n            \n            <div class='ui-e-flex-wrp'>\n\n                                    <div class=\"ui-e-icon-wrp\">\n\n                        <i aria-hidden=\"true\" class=\"ii ii-building-store\"><\/i>\n                    <\/div>\n                \n                <div class=\"ui-e-title-wrp\"><h3 class=\"ui-e-title\">Fundada<\/h3><\/div>\n            <\/div>\n\n            <div class=\"ui-e-box-content\">\n                \n                <div class=\"ui-e-description\">\n                    <p>2016<\/p>                <\/div>\n\n                \n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a5984f e-flex e-con-boxed e-con e-parent\" data-id=\"6a5984f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1b41ca9 e-con-full e-flex e-con e-child\" data-id=\"1b41ca9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-605ef03 elementor-widget elementor-widget-table-of-contents\" data-id=\"605ef03\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-toc__605ef03\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9204b04 e-con-full e-flex e-con e-child\" data-id=\"9204b04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-645ec76 elementor-widget elementor-widget-heading\" data-id=\"645ec76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sobre<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca73527 elementor-widget elementor-widget-text-editor\" data-id=\"ca73527\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Fundada em 2016 por veteranos do setor, a ICS \u00e9 uma ag\u00eancia de gest\u00e3o de d\u00edvidas com uma diferen\u00e7a. N\u00e3o litiga. N\u00e3o faz cobran\u00e7as porta a porta. Est\u00e1 100% focada em ajudar as pessoas a estabelecer planos de pagamento acess\u00edveis para que possam pagar as suas d\u00edvidas e melhorar as suas classifica\u00e7\u00f5es de cr\u00e9dito.   <\/p><p>A ICS n\u00e3o aplica taxas ou penaliza\u00e7\u00f5es; cobra os saldos em d\u00edvida e \u00e9 paga \u00e0 comiss\u00e3o pelos seus clientes, que incluem algumas das marcas dom\u00e9sticas mais respeitadas do Reino Unido.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce7b7fb elementor-widget elementor-widget-heading\" data-id=\"ce7b7fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O desafio<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-202ee9e elementor-widget elementor-widget-text-editor\" data-id=\"202ee9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A maioria das pessoas que devem dinheiro est\u00e3o preocupadas e ansiosas. Algumas t\u00eam vidas dom\u00e9sticas problem\u00e1ticas. N\u00e3o querem estar endividadas. Por conseguinte, a abordagem da ICS \u00e0 cobran\u00e7a de d\u00edvidas sempre foi centrada nas pessoas. Comunica\u00e7\u00f5es suaves, persuasivas e consistentes, acompanhadas de planos de pagamento realistas.    <\/p><p>As chamadas telef\u00f3nicas s\u00e3o a principal forma de a ICS contactar as pessoas endividadas; por conseguinte, a empresa necessita de um sistema de voz altamente fi\u00e1vel, onde as chamadas possam ser rastreadas, monitorizadas, gravadas e processadas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c164bb elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4c164bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"1440\" zoomAndPan=\"magnify\" viewBox=\"0 0 1080 847.49997\" height=\"1130\" preserveAspectRatio=\"xMidYMid meet\"><defs><clipPath id=\"f133cde4c9\"><path d=\"M 0.320312 0 L 1079.679688 0 L 1079.679688 847 L 0.320312 847 Z M 0.320312 0 \"><\/path><\/clipPath><\/defs><g id=\"f893392aab\"><g clip-rule=\"nonzero\" clip-path=\"url(#f133cde4c9)\"><path style=\"fill:none;stroke-width:351;stroke-linecap:butt;stroke-linejoin:miter;stroke:#1be4f3;stroke-opacity:1;stroke-miterlimit:4;\" d=\"M 175.500716 959.989757 L 175.500716 385.501709 C 175.500716 269.518714 269.520552 175.498878 385.498334 175.498878 L 640.230314 175.498878 \" transform=\"matrix(0.749302,0,0,0.749302,21.65718,63.717151)\"><\/path><path style=\"fill:none;stroke-width:351;stroke-linecap:butt;stroke-linejoin:miter;stroke:#1be4f3;stroke-opacity:1;stroke-miterlimit:4;\" d=\"M 175.501984 959.989757 L 175.501984 385.501709 C 175.501984 269.518714 269.521821 175.498878 385.499603 175.498878 L 640.231583 175.498878 \" transform=\"matrix(0.749302,0,0,0.749302,578.453104,63.717151)\"><\/path><\/g><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tO nosso sistema telef\u00f3nico \u00e9 a parte mais importante da nossa configura\u00e7\u00e3o de TI.\n <b>Precisamos de ter uma vis\u00e3o completa de quantas chamadas est\u00e3o a ser feitas e recebidas para podermos ver o que est\u00e1 a acontecer em toda a empresa.<\/b>\n\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e21a18 e-con-full e-flex e-con e-child\" data-id=\"2e21a18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ddaab6a elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"ddaab6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Iain a. Cozens<\/p><p class=\"elementor-image-box-description\">Gestor de TI na ICS<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5c815f elementor-widget elementor-widget-text-editor\" data-id=\"b5c815f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"130\" data-end=\"495\">Quando a ICS come\u00e7ou, era uma equipa de cinco pessoas com um or\u00e7amento de arranque, por isso n\u00e3o queria investir num sistema telef\u00f3nico PBX completo. Iain e a equipa experimentaram v\u00e1rios fornecedores de VoIP diferentes para terem uma ideia das suas plataformas. <\/p><p data-start=\"130\" data-end=\"495\">Descobriram que muitos dos fornecedores de VoIP diziam que os seus clientes tinham de pesquisar e utilizar o seu pr\u00f3prio cliente, ou seja, o software VoIP implementado no PC\/telem\u00f3vel do cliente, que depois se liga a servidores externos fornecidos pela empresa VoIP.<\/p><p data-start=\"130\" data-end=\"495\">A ICS tamb\u00e9m descobriu que a maioria das aplica\u00e7\u00f5es eram desajeitadas e muitas n\u00e3o tinham a capacidade de encaminhar chamadas sem pagar um pr\u00e9mio.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a030999 elementor-widget elementor-widget-heading\" data-id=\"a030999\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A solu\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c26931f elementor-widget elementor-widget-text-editor\" data-id=\"c26931f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"102\" data-end=\"328\"><strong>A equipa escolheu inicialmente o SIPgate, que funcionou adequadamente no in\u00edcio, mas rapidamente descobriu que n\u00e3o tinha funcionalidade de grava\u00e7\u00e3o de chamadas \u2013 uma funcionalidade essencial para as suas opera\u00e7\u00f5es.<\/strong> Esta limita\u00e7\u00e3o levou-os a procurar uma alternativa.<\/p><p data-start=\"330\" data-end=\"801\">No in\u00edcio de 2020, o VoIPstudio destacou-se como um fornecedor de topo, com uma pontua\u00e7\u00e3o de 4,7 em 5 no TrustPilot, em compara\u00e7\u00e3o com os 3,6 do SIPgate. Iain explorou a plataforma atrav\u00e9s de um teste gratuito e descobriu que oferecia uma interface amig\u00e1vel, uma funcionalidade rica e um elevado n\u00edvel de configurabilidade. Como algu\u00e9m com forma\u00e7\u00e3o t\u00e9cnica, apreciou o design ponderado e a forma como o VoIPstudio evoluiu de uma aplica\u00e7\u00e3o VoIP de c\u00f3digo aberto para um produto totalmente desenvolvido e rico em funcionalidades.  <\/p><p data-start=\"803\" data-end=\"1285\" data-is-last-node=\"\" data-is-only-node=\"\">Para otimizar as opera\u00e7\u00f5es, Iain integrou o VoIPstudio com um sistema de marca\u00e7\u00e3o autom\u00e1tica, simplificando os fluxos de trabalho de chamadas para a equipa. A solu\u00e7\u00e3o foi implementada em toda a empresa, com a maioria dos utilizadores a aceder \u00e0 plataforma atrav\u00e9s de uma aplica\u00e7\u00e3o de software nos seus port\u00e1teis, emparelhada com telefones n\u00e3o marcados selecionados por Iain. A atividade de chamadas da empresa concentrou-se principalmente nas comunica\u00e7\u00f5es de sa\u00edda, enquanto as chamadas de entrada receberam prioridade e foram atendidas imediatamente para garantir a capacidade de resposta.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e98579 e-flex e-con-boxed e-con e-child\" data-id=\"6e98579\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6653f38 e-con-full e-flex e-con e-child\" data-id=\"6653f38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08ae260 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"08ae260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"1440\" zoomAndPan=\"magnify\" viewBox=\"0 0 1080 847.49997\" height=\"1130\" preserveAspectRatio=\"xMidYMid meet\"><defs><clipPath id=\"f133cde4c9\"><path d=\"M 0.320312 0 L 1079.679688 0 L 1079.679688 847 L 0.320312 847 Z M 0.320312 0 \"><\/path><\/clipPath><\/defs><g id=\"f893392aab\"><g clip-rule=\"nonzero\" clip-path=\"url(#f133cde4c9)\"><path style=\"fill:none;stroke-width:351;stroke-linecap:butt;stroke-linejoin:miter;stroke:#1be4f3;stroke-opacity:1;stroke-miterlimit:4;\" d=\"M 175.500716 959.989757 L 175.500716 385.501709 C 175.500716 269.518714 269.520552 175.498878 385.498334 175.498878 L 640.230314 175.498878 \" transform=\"matrix(0.749302,0,0,0.749302,21.65718,63.717151)\"><\/path><path style=\"fill:none;stroke-width:351;stroke-linecap:butt;stroke-linejoin:miter;stroke:#1be4f3;stroke-opacity:1;stroke-miterlimit:4;\" d=\"M 175.501984 959.989757 L 175.501984 385.501709 C 175.501984 269.518714 269.521821 175.498878 385.499603 175.498878 L 640.231583 175.498878 \" transform=\"matrix(0.749302,0,0,0.749302,578.453104,63.717151)\"><\/path><\/g><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t<br> Sou um grande f\u00e3 do VoIPstudio.\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t\u00c9 um sistema impressionante que lan\u00e7a regularmente novas funcionalidades genuinamente \u00fateis.\n Tenho recomendado o VoIPstudio a muitas outras pessoas,\n\n todas as quais ficaram genuinamente gratas por eu as ter encaminhado para um sistema de voz sofisticado e econ\u00f3mico.\n\n \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c5dd83f e-con-full e-flex e-con e-child\" data-id=\"c5dd83f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6876c4 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"d6876c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite.png\" class=\"attachment-full size-full wp-image-34145\" alt=\"\" srcset=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite.png 1000w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-300x300.png 300w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-150x150.png 150w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-768x768.png 768w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/integratedcontactsolutionslogowhite-650x650.png 650w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Iain a. Cozens<\/p><p class=\"elementor-image-box-description\">Gestor de TI na ICS<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbe80ee e-flex e-con-boxed e-con e-parent\" data-id=\"bbe80ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-35ae41b e-con-full e-flex e-con e-child\" data-id=\"35ae41b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76f79df elementor-widget elementor-widget-table-of-contents\" data-id=\"76f79df\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-toc__76f79df\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f484e16 e-con-full e-flex e-con e-child\" data-id=\"f484e16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf2be27 elementor-widget elementor-widget-heading\" data-id=\"bf2be27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O impacto <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dfa5a0 elementor-widget elementor-widget-text-editor\" data-id=\"6dfa5a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"125\" data-end=\"297\">A Integrated Contact Solutions (ICS) utilizou ativamente a maioria das funcionalidades inclu\u00eddas no pacote standard do VoIPstudio para otimizar as opera\u00e7\u00f5es e manter a conformidade regulamentar.<\/p><p data-start=\"299\" data-end=\"510\"><strong data-start=\"299\" data-end=\"324\">N\u00fameros Virtuais e IVR<\/strong><br data-start=\"324\" data-end=\"327\">A ICS atribuiu n\u00fameros virtuais individuais, menus IVR e grava\u00e7\u00f5es personalizadas a cada cliente que suportava. Esta configura\u00e7\u00e3o tornou o rastreamento e a monitoriza\u00e7\u00e3o das comunica\u00e7\u00f5es simples e eficientes. <\/p><p data-start=\"512\" data-end=\"1269\"><strong data-start=\"512\" data-end=\"543\">Grava\u00e7\u00e3o de Chamadas e Conformidade<\/strong><br data-start=\"543\" data-end=\"546\">A operar num setor regulamentado, a ICS era obrigada a cumprir a Financial Services Authority, a Credit Services Association (CSA) e as normas PCI DSS. Isto inclu\u00eda a grava\u00e7\u00e3o obrigat\u00f3ria de chamadas, com protocolos espec\u00edficos para pausar as grava\u00e7\u00f5es durante as transa\u00e7\u00f5es de pagamento. Anteriormente, Iain tinha constru\u00eddo um sistema de grava\u00e7\u00e3o de chamadas personalizado alojado nos pr\u00f3prios servidores da ICS. No entanto, o servi\u00e7o de grava\u00e7\u00e3o de chamadas redesenhado do VoIPstudio \u2013 lan\u00e7ado em 2019 \u2013 eliminou a necessidade deste, oferecendo uma poderosa solu\u00e7\u00e3o integrada. As chamadas podiam ser filtradas por campos como o nome do cliente, o credor, o membro da equipa atribu\u00eddo, a data, a hora, a dura\u00e7\u00e3o da chamada e o tipo de chamada. Os ficheiros eram f\u00e1ceis de recuperar e podiam ser encaminhados diretamente para os credores, conforme necess\u00e1rio.     <\/p><p data-start=\"1271\" data-end=\"1516\"><strong data-start=\"1271\" data-end=\"1298\">Dados e Responsabilidade<\/strong><br data-start=\"1298\" data-end=\"1301\">Para apoiar os relat\u00f3rios corporativos, a ICS fornecia aos clientes resumos semanais da atividade de chamadas e do progresso. Todos os dados foram retirados do VoIPstudio, dando a Iain acesso instant\u00e2neo a registos de chamadas detalhados e m\u00e9tricas de resposta. <\/p><p data-start=\"1518\" data-end=\"1966\"><strong data-start=\"1518\" data-end=\"1533\">Trabalho Remoto<\/strong><br data-start=\"1533\" data-end=\"1536\">Durante o confinamento da COVID-19, toda a equipa da ICS trabalhou a partir de casa. Iain configurou port\u00e1teis e acesso ao VoIPstudio para garantir opera\u00e7\u00f5es ininterruptas. Como resultado, a empresa alcan\u00e7ou uma taxa de cobran\u00e7as recorde durante este per\u00edodo. Com muitas pessoas a terem mais tempo para tratar de assuntos financeiros, o envolvimento aumentou e a ICS manteve um registo perfeito para a resposta a chamadas recebidas, enquanto os volumes de chamadas efetuadas atingiram novos m\u00e1ximos.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ffbc84 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6ffbc84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"1440\" zoomAndPan=\"magnify\" viewBox=\"0 0 1080 847.49997\" height=\"1130\" preserveAspectRatio=\"xMidYMid meet\"><defs><clipPath id=\"f133cde4c9\"><path d=\"M 0.320312 0 L 1079.679688 0 L 1079.679688 847 L 0.320312 847 Z M 0.320312 0 \"><\/path><\/clipPath><\/defs><g id=\"f893392aab\"><g clip-rule=\"nonzero\" clip-path=\"url(#f133cde4c9)\"><path style=\"fill:none;stroke-width:351;stroke-linecap:butt;stroke-linejoin:miter;stroke:#1be4f3;stroke-opacity:1;stroke-miterlimit:4;\" d=\"M 175.500716 959.989757 L 175.500716 385.501709 C 175.500716 269.518714 269.520552 175.498878 385.498334 175.498878 L 640.230314 175.498878 \" transform=\"matrix(0.749302,0,0,0.749302,21.65718,63.717151)\"><\/path><path style=\"fill:none;stroke-width:351;stroke-linecap:butt;stroke-linejoin:miter;stroke:#1be4f3;stroke-opacity:1;stroke-miterlimit:4;\" d=\"M 175.501984 959.989757 L 175.501984 385.501709 C 175.501984 269.518714 269.521821 175.498878 385.499603 175.498878 L 640.231583 175.498878 \" transform=\"matrix(0.749302,0,0,0.749302,578.453104,63.717151)\"><\/path><\/g><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tMuitas pessoas descobriram que tinham mais tempo livre durante o confinamento e, por isso, estavam mais abertas a abordar e resolver os seus problemas financeiros.\n\n\n <b>Tenho orgulho em dizer que n\u00e3o perdemos uma \u00fanica chamada recebida durante este per\u00edodo, enquanto o nosso n\u00edvel de chamadas efetuadas foi superior ao de sempre.<\/b>\n\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be12f76 e-con-full e-flex e-con e-child\" data-id=\"be12f76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-93705e9 elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"93705e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-title\">Iain a. Cozens<\/p><p class=\"elementor-image-box-description\">Gestor de TI na ICS<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84f5c1f elementor-widget elementor-widget-text-editor\" data-id=\"84f5c1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1968\" data-end=\"2212\"><strong data-start=\"1968\" data-end=\"1989\">Pre\u00e7os e Suporte<\/strong><br data-start=\"1989\" data-end=\"1992\">O modelo de pre\u00e7os e o apoio ao cliente do VoIPstudio revelaram-se altamente eficazes. A plataforma inclu\u00eda um sistema de bilhetes fi\u00e1vel e uma ferramenta de chat ao vivo integrada no portal, proporcionando assist\u00eancia r\u00e1pida sempre que necess\u00e1rio. <\/p><p data-start=\"2214\" data-end=\"2457\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"2214\" data-end=\"2231\">Olhando para o Futuro<\/strong><br data-start=\"2231\" data-end=\"2234\">No futuro, a ICS planeava integrar o VoIPstudio com um sistema CRM personalizado. Esta melhoria permitiria que os perfis dos devedores fossem abertos automaticamente quando uma chamada fosse recebida, aumentando ainda mais a efici\u00eancia e a capacidade de resposta. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23e46dd e-flex e-con-boxed e-con e-parent\" data-id=\"23e46dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab22717 elementor-widget elementor-widget-template\" data-id=\"ab22717\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"33330\" class=\"elementor elementor-33330 elementor-1528 elementor-1528\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-4de88b5 e-flex e-con-boxed e-con e-child\" data-id=\"4de88b5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5ab4b6a e-con-full e-flex e-con e-child\" data-id=\"5ab4b6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0886243 ui-e-a-animate elementor-widget elementor-widget-highlighted-text\" data-id=\"0886243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"highlighted-text.default\">\n\t\t\t\t\t        <h2 class=\"ui-e--highlighted-text\">\n            <span class=\"ui-e-headline-text elementor-repeater-item-a167cf2\">Preparado para<\/span><span class=\"ui-e-headline-text elementor-repeater-item-39f15dc ui-e-headline-color\">\n\t\t\t\t\t\t\t\t\t<span class=\"whitespace\"><\/span>\n                                    <span>\n                                        <span class=\"ui-e-headline-text ui-e-headline-highlighted\">lan\u00e7ar?<\/span><span class=\"uicore-svg-wrapper\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 500 150\" preserveAspectRatio=\"none\"><\/svg><\/span><\/span> <span class=\"whitespace\"> <\/span><\/span>        <\/h2>\n    \t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d087c30 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"d087c30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\"><span style=\"font-weight: 400;\">Experimente um call center completo gr\u00e1tis durante 30 dias: menus, filas, grava\u00e7\u00e3o em conformidade, an\u00e1lises e integra\u00e7\u00f5es.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2e0da1 ui-e-icon-left ui-e-left elementor-align-left elementor-widget elementor-widget-uicore-icon-list\" data-id=\"d2e0da1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"uicore-icon-list.default\">\n\t\t\t\t\t        <ul>\n                            <li >\n\n                    <div class=\"ui-e-wrap\">\n                    \n                    \n                    <div class=\"ui-e-content\">\n                        <span class=\"ui-e-title\">\n                            Suporte 24\/7                        <\/span>\n                        <p class=\"ui-e-text\">  <\/p>\n                    <\/div>\n\n                                            <div class=\"ui-e-icon\">\n                            <i aria-hidden=\"true\" class=\"lu lu-headset\"><\/i>                        <\/div>\n                    \n                    <\/div>\n                <\/li>\n                            <li >\n\n                    <div class=\"ui-e-wrap\">\n                    \n                    \n                    <div class=\"ui-e-content\">\n                        <span class=\"ui-e-title\">\n                            Garantia de tempo de atividade de 99,99%                        <\/span>\n                        <p class=\"ui-e-text\">  <\/p>\n                    <\/div>\n\n                                            <div class=\"ui-e-icon\">\n                            <i aria-hidden=\"true\" class=\"lu lu-monitor-up\"><\/i>                        <\/div>\n                    \n                    <\/div>\n                <\/li>\n                            <li >\n\n                    <div class=\"ui-e-wrap\">\n                    \n                    \n                    <div class=\"ui-e-content\">\n                        <span class=\"ui-e-title\">\n                            Conectividade global                        <\/span>\n                        <p class=\"ui-e-text\">  <\/p>\n                    <\/div>\n\n                                            <div class=\"ui-e-icon\">\n                            <i aria-hidden=\"true\" class=\"ri ri-globe-line\"><\/i>                        <\/div>\n                    \n                    <\/div>\n                <\/li>\n                    <\/ul>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9353af2 e-con-full e-flex e-con e-child\" data-id=\"9353af2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b41f4b elementor-align-center elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"1b41f4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/signup\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Experimente gr\u00e1tis<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2074d15 elementor-align-left elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"2074d15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/voipstudio.com\/pt\/contacte-nos\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agende uma consulta<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b00500 e-con-full e-flex e-con e-child\" data-id=\"3b00500\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2e9595 elementor-widget elementor-widget-image\" data-id=\"b2e9595\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"935\" height=\"1039\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/VoIPstudio_illustration_1.png\" class=\"attachment-full size-full wp-image-33426\" alt=\"\" srcset=\"https:\/\/voipstudio.com\/wp-content\/uploads\/VoIPstudio_illustration_1.png 935w, https:\/\/voipstudio.com\/wp-content\/uploads\/VoIPstudio_illustration_1-270x300.png 270w, https:\/\/voipstudio.com\/wp-content\/uploads\/VoIPstudio_illustration_1-922x1024.png 922w, https:\/\/voipstudio.com\/wp-content\/uploads\/VoIPstudio_illustration_1-768x853.png 768w, https:\/\/voipstudio.com\/wp-content\/uploads\/VoIPstudio_illustration_1-585x650.png 585w\" sizes=\"(max-width: 935px) 100vw, 935px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c88819 e-flex e-con-boxed e-con e-parent\" data-id=\"9c88819\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f5a2f98 e-con-full e-flex e-con e-child\" data-id=\"f5a2f98\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac2ebb8 elementor-widget__width-inherit ui-e-a-animate elementor-widget elementor-widget-highlighted-text\" data-id=\"ac2ebb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"highlighted-text.default\">\n\t\t\t\t\t        <h2 class=\"ui-e--highlighted-text\">\n            <span class=\"ui-e-headline-text elementor-repeater-item-a167cf2\">Explore mais hist\u00f3rias de sucesso<\/span>        <\/h2>\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9698541 e-grid e-con-boxed e-con e-parent\" data-id=\"9698541\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-13ef0f9 e-con-full e-flex e-con e-child\" data-id=\"13ef0f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-112b304 ui-e-align-left ui-e-align-tablet-left ui-e-top ui-e-align-mobile-center elementor-widget elementor-widget-uicore-icon-box\" data-id=\"112b304\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;,&quot;content_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-widget_type=\"uicore-icon-box.default\">\n\t\t\t\t\t\n        <div class=\"ui-e-ico-box\" onclick=\"window.open(&#039;\/pt\/estudos-de-casos\/setor-bancario\/&#039;, &#039;_self&#039;)\">\n\n            \n            <div class='ui-e-flex-wrp'>\n\n                                    <div class=\"ui-e-icon-wrp\">\n\n                        <img decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/INGBusinessServicesPoland.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/INGBusinessServicesPoland.png 1000w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/INGBusinessServicesPoland-300x300.png 300w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/INGBusinessServicesPoland-150x150.png 150w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/INGBusinessServicesPoland-768x768.png 768w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/INGBusinessServicesPoland-650x650.png 650w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\n                    <\/div>\n                \n                <div class=\"ui-e-title-wrp\"><h4 class=\"ui-e-title\">Finan\u00e7as<\/h4><div class='ui-e-subtitle'> A ING Business Services cria um modelo de atendimento ao cliente f\u00e1cil de gerir com a VoIPstudio  <\/div><\/div>\n            <\/div>\n\n            <div class=\"ui-e-box-content\">\n                \n                <div class=\"ui-e-description\">\n                                    <\/div>\n\n                \n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da2c1cf e-con-full e-flex e-con e-child\" data-id=\"da2c1cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dd27c3 ui-e-align-left ui-e-align-tablet-left ui-e-top ui-e-align-mobile-center elementor-widget elementor-widget-uicore-icon-box\" data-id=\"9dd27c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;position&quot;:&quot;top&quot;,&quot;content_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;content_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-widget_type=\"uicore-icon-box.default\">\n\t\t\t\t\t\n        <div class=\"ui-e-ico-box\" onclick=\"window.open(&#039;\/pt\/estudos-de-casos\/telemarketing\/&#039;, &#039;_self&#039;)\">\n\n            \n            <div class='ui-e-flex-wrp'>\n\n                                    <div class=\"ui-e-icon-wrp\">\n\n                        <img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/econtactservices.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/econtactservices.png 1000w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/econtactservices-300x300.png 300w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/econtactservices-150x150.png 150w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/econtactservices-768x768.png 768w, https:\/\/voipstudio.com\/wp-content\/uploads\/2025\/08\/econtactservices-650x650.png 650w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\n                    <\/div>\n                \n                <div class=\"ui-e-title-wrp\"><h4 class=\"ui-e-title\">Telemarketing<\/h4><div class='ui-e-subtitle'> A eContact Services otimizou as opera\u00e7\u00f5es de marketing com o VoIPstudio <\/div><\/div>\n            <\/div>\n\n            <div class=\"ui-e-box-content\">\n                \n                <div class=\"ui-e-description\">\n                                    <\/div>\n\n                \n            <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dcfd02c e-con-full e-flex e-con e-child\" data-id=\"dcfd02c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40a0590 ui-e-align-left ui-e-align-tablet-left ui-e-top ui-e-align-mobile-center elementor-widget elementor-widget-uicore-icon-box\" data-id=\"40a0590\" data-element_type=\"widget\" data-e-type=\"widget\" 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