{"id":32593,"date":"2025-08-27T14:04:14","date_gmt":"2025-08-27T13:04:14","guid":{"rendered":"https:\/\/voipstudio.com\/blog\/apresentacao-do-cx-add-on-ferramentas-avancadas-de-experiencia-do-cliente\/"},"modified":"2026-05-12T14:49:45","modified_gmt":"2026-05-12T13:49:45","slug":"apresentacao-do-cx-add-on-ferramentas-avancadas-de-experiencia-do-cliente","status":"publish","type":"post","link":"https:\/\/voipstudio.com\/pt\/blog\/apresentacao-do-cx-add-on-ferramentas-avancadas-de-experiencia-do-cliente\/","title":{"rendered":"Apresenta\u00e7\u00e3o do CX Add-on: Ferramentas avan\u00e7adas de experi\u00eancia do cliente"},"content":{"rendered":"\n<p>Na VoIPstudio, a nossa miss\u00e3o sempre foi simples: oferecer uma <strong>plataforma de comunica\u00e7\u00f5es empresariais poderosa, fi\u00e1vel e acess\u00edvel, <\/strong>que se adapta \u00e0s suas necessidades.<\/p>\n\n\n\n<p>At\u00e9 agora, todos os utilizadores do VoIPstudio t\u00eam tido acesso a uma vasta gama de ferramentas PBX e de comunica\u00e7\u00e3o, todas inclu\u00eddas. \u00c0 medida que a nossa plataforma cresceu, vimos surgir dois grupos distintos de utilizadores:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Equipas empresariais <\/strong>que precisam de um PBX empresarial completo baseado na nuvem para a comunica\u00e7\u00e3o di\u00e1ria.<\/li>\n\n\n\n<li><strong>Equipas de experi\u00eancia do cliente e de call center <\/strong>que necessitam de ferramentas mais avan\u00e7adas para desempenho, an\u00e1lise e envolvimento do cliente.<\/li>\n<\/ul>\n\n\n\n<p>Para melhor servir ambos os grupos, estamos a introduzir uma nova forma de agrupar funcionalidades em setembro:<\/p>\n\n\n\n<p>\u2705<strong> Core <\/strong>\u2013 tudo o que precisa para comunica\u00e7\u00f5es de n\u00edvel empresarial.<br>\u2728<strong> CX Addon <\/strong>\u2013 ferramentas avan\u00e7adas concebidas para equipas de experi\u00eancia do cliente e call center.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-o-que-esta-incluido-no-core\">O que est\u00e1 inclu\u00eddo no Core<\/h2>\n\n\n\n<p>Todos os planos Core (PAYG ou Minutos) incluem todos os recursos essenciais de PBX para comunica\u00e7\u00e3o empresarial, com os mesmos pre\u00e7os competitivos que voc\u00ea j\u00e1 conhece:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ferramentas de voz, confer\u00eancia e colabora\u00e7\u00e3o<\/li>\n\n\n\n<li>IVR padr\u00e3o (menus de n\u00edvel \u00fanico)<\/li>\n\n\n\n<li>Designer de fluxo visual (para cen\u00e1rios de comunica\u00e7\u00e3o empresarial\/de escrit\u00f3rio)<\/li>\n\n\n\n<li>Filas de chamadas, encaminhamento, correio de voz<\/li>\n\n\n\n<li>Hist\u00f3rico de chamadas e grava\u00e7\u00f5es de chamadas seguras<\/li>\n\n\n\n<li>Reten\u00e7\u00e3o de 12 meses para SMS, fax, hist\u00f3rico de chamadas, grava\u00e7\u00e3o de chamadas e correio de voz<\/li>\n<\/ul>\n\n\n\n<p><strong>O Core continua a ser um PBX completo baseado na nuvem para comunica\u00e7\u00f5es empresariais <\/strong>\u2013 poderoso, flex\u00edvel e econ\u00f3mico.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-o-que-o-complemento-cx-ira-desbloquear\">O que o complemento CX ir\u00e1 desbloquear<\/h2>\n\n\n\n<p>Para equipas que gerem centros de apoio ao cliente, organiza\u00e7\u00f5es de vendas ou que desejam ir al\u00e9m das fun\u00e7\u00f5es padr\u00e3o do PBX, o CX Addon ir\u00e1 adicionar uma nova camada poderosa:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reten\u00e7\u00e3o de dados por 5 anos para SMS, fax, hist\u00f3rico de chamadas, grava\u00e7\u00f5es de chamadas e correio de voz<\/li>\n\n\n\n<li>IVR complexo (multin\u00edvel, multiinst\u00e2ncia, menus encadeados)<\/li>\n\n\n\n<li>Ferramentas CX com tecnologia de IA: an\u00e1lise e pontua\u00e7\u00e3o de chamadas, resumos, a\u00e7\u00f5es e muito mais<\/li>\n\n\n\n<li>Marcador autom\u00e1tico\/Auto Dialer para vendas externas e campanhas de clientes<\/li>\n\n\n\n<li>Designer de fluxo avan\u00e7ado para ambientes complexos de call center<\/li>\n\n\n\n<li>Pain\u00e9is de controlo aprimorados para supervisores com KPIs, SLAs, desempenho da fila, monitoriza\u00e7\u00e3o de chamadas ao vivo, mapas de calor e muito mais<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-o-que-isto-significa-para-si\">O que isto significa para si<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Se se inscrever no Core hoje: <\/strong>receber\u00e1 o conjunto completo de funcionalidades PBX ao pre\u00e7o atual, sem risco de perder nada. O Core continuar\u00e1 a ser um pacote de comunica\u00e7\u00e3o empresarial poderoso e completo.<\/li>\n\n\n\n<li><strong>Se j\u00e1 \u00e9 cliente ou se inscrever hoje: <\/strong>entraremos em contacto nas pr\u00f3ximas semanas com <strong>\u00f3timas op\u00e7\u00f5es de atualiza\u00e7\u00e3o <\/strong>para que possa escolher se deseja adicionar funcionalidades CX. Nada mudar\u00e1 para si, a menos que decida atualizar.<\/li>\n\n\n\n<li><strong>Se precisar de ferramentas CX avan\u00e7adas no futuro: <\/strong>em breve poder\u00e1 adicion\u00e1-las quando for conveniente para a sua empresa, sem pagar por licen\u00e7as inflacionadas que n\u00e3o utiliza.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-porque-esta-mudanca\">Porqu\u00ea esta mudan\u00e7a?<\/h2>\n\n\n\n<p>Ao separar o Core e o CX, podemos continuar a oferecer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Uma plataforma PBX baseada na nuvem acess\u00edvel e de primeira classe <\/strong>para todas as empresas.<\/li>\n\n\n\n<li><strong>Um conjunto especializado de ferramentas avan\u00e7adas <\/strong>para equipas que precisam de mais recursos de an\u00e1lise, automa\u00e7\u00e3o e call center.<\/li>\n<\/ul>\n\n\n\n<p>Isso garante que o Core continue simplificado e econ\u00f3mico, enquanto o CX Addon oferece recursos adicionais para aqueles que precisam.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-lancamento-em-setembro-de-2025\">Lan\u00e7amento em setembro de 2025<\/h2>\n\n\n\n<p>O CX Addon ser\u00e1 lan\u00e7ado em setembro de 2025, mas isso n\u00e3o deve impedir que comece hoje mesmo.<\/p>\n\n\n\n<p>Nas semanas que antecedem o lan\u00e7amento, partilharemos mais detalhes e forneceremos op\u00e7\u00f5es de atualiza\u00e7\u00e3o personalizadas para a sua conta. Ter\u00e1 a op\u00e7\u00e3o de continuar com o Core exatamente como est\u00e1 ou desbloquear novos recursos CX com uma oferta de lan\u00e7amento competitiva para clientes novos e existentes.<\/p>\n\n\n\n<p>O VoIPstudio Core continua a oferecer tudo o que precisa para as comunica\u00e7\u00f5es empresariais. O CX Addon ir\u00e1 lev\u00e1-lo mais longe, com IA, an\u00e1lises e ferramentas de call center prontas quando precisar.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-por-fim-uma-rapida-visao-geral-do-que-esta-por-vir-em-2025\">Por fim, uma r\u00e1pida vis\u00e3o geral do que est\u00e1 por vir em 2025<\/h2>\n\n\n\n<p>O CX Addon \u00e9 apenas o come\u00e7o. Aqui est\u00e1 uma pr\u00e9via do que est\u00e1 no <strong>roteiro do VoIPstudio para 2025<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pontua\u00e7\u00e3o CX de IA e resumos de chamadas<\/strong>: avalie automaticamente o desempenho das chamadas\/agentes, gere resumos e crie itens de a\u00e7\u00e3o para reduzir o tempo de conclus\u00e3o.<\/li>\n\n\n\n<li><strong>Visual Call Flow Designer<\/strong>: crie e gerencie fluxos de chamadas complexos em uma interface intuitiva de arrastar e soltar com modelos para cen\u00e1rios comuns de neg\u00f3cios e call centers.<\/li>\n\n\n\n<li><strong>Relat\u00f3rios e an\u00e1lises do supervisor renovados<\/strong>: uma nova interface com insights profundos, incluindo dados de chamadas em tempo real, rastreamento de chamadas n\u00e3o retornadas, desempenho da fila e m\u00e9tricas de SLA.<\/li>\n\n\n\n<li><strong>KPIs personalizados<\/strong>: defina e acompanhe as m\u00e9tricas de desempenho mais importantes para o seu neg\u00f3cio.<\/li>\n\n\n\n<li><strong>Pain\u00e9is inteligentes<\/strong>: crie e personalize visualiza\u00e7\u00f5es de relat\u00f3rios, monitore os n\u00edveis de servi\u00e7o em tempo real e identifique oportunidades perdidas antes que elas afetem a receita.<\/li>\n<\/ul>\n\n\n\n<p>Todas estas melhorias foram concebidas para o ajudar a gerir chamadas e melhorar o desempenho da equipa, a experi\u00eancia do cliente e os resultados comerciais.<\/p>\n\n\n\n<p>Fique atento, pois mais atualiza\u00e7\u00f5es emocionantes est\u00e3o a caminho.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Na VoIPstudio, a nossa miss\u00e3o sempre foi simples: oferecer uma plataforma de comunica\u00e7\u00f5es empresariais poderosa, fi\u00e1vel e acess\u00edvel, que se adapta \u00e0s [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":35647,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[477,497],"tags":[542,663],"class_list":["post-32593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunicacoes-empresariais","category-novidades","tag-cx","tag-ia"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Apresenta\u00e7\u00e3o do CX Add-on: Ferramentas avan\u00e7adas do cliente<\/title>\n<meta name=\"description\" content=\"Apresenta\u00e7\u00e3o do CX Add-on: Ferramentas avan\u00e7adas do cliente\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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