{"id":32899,"date":"2022-10-11T10:41:00","date_gmt":"2022-10-11T09:41:00","guid":{"rendered":"https:\/\/voipstudio.com\/blog\/novo-widget-call-me-back\/"},"modified":"2025-10-08T16:22:24","modified_gmt":"2025-10-08T15:22:24","slug":"novo-widget-call-me-back","status":"publish","type":"post","link":"https:\/\/voipstudio.com\/pt\/blog\/novo-widget-call-me-back\/","title":{"rendered":"Novo widget “Call Me Back”"},"content":{"rendered":"\n

Na VoIPstudio, estamos empenhados em ajud\u00e1-lo a optimizar as suas comunica\u00e7\u00f5es comerciais para apoiar todas as \u00e1reas de neg\u00f3cio, desde as vendas ao servi\u00e7o ao cliente.<\/p>\n\n\n\n

Com esse objectivo em mente, desenvolvemos e incorporamos continuamente novas funcionalidades na nossa plataforma que facilitam o trabalho dos agentes e equipas de apoio e ajudam a melhorar a experi\u00eancia do cliente.<\/strong><\/p>\n\n\n\n

Nesta ocasi\u00e3o, temos o prazer de apresentar o widget “Call Me Back”.<\/strong> Esta nova funcionalidade permitir-lhe-\u00e1 optimizar as convers\u00f5es no seu website, ajudando as suas equipas de vendas a melhorar as vendas e a melhorar o servi\u00e7o ao cliente.<\/p>\n\n\n\n

O que \u00e9 o widget Call Me Back?<\/strong><\/h2>\n\n\n\n

Quando um visitante navega no seu website, pode frequentemente ter perguntas que requerem interac\u00e7\u00e3o com algu\u00e9m da sua empresa. Estas d\u00favidas podem estar relacionadas com uma poss\u00edvel compra, ou pode ser um cliente \u00e0 procura de ajuda para resolver um problema.<\/p>\n\n\n\n

Normalmente, as op\u00e7\u00f5es mais comuns para nos contactar atrav\u00e9s da web s\u00e3o um formul\u00e1rio de contacto ou um e-mail. Tamb\u00e9m \u00e9 poss\u00edvel fornecer op\u00e7\u00f5es mais avan\u00e7adas, tais como um servi\u00e7o de chat online<\/a> ou um servi\u00e7o de bilhetes de apoio.<\/p>\n\n\n\n

Cada uma destas op\u00e7\u00f5es tem as suas vantagens, mas em algumas ocasi\u00f5es, o utilizador necessita de uma resposta imediata e de uma aten\u00e7\u00e3o personalizada e pr\u00f3xima, <\/strong>que nem sequer o chat pode proporcionar.<\/p>\n\n\n\n

Mesmo no caso prov\u00e1vel de ter um n\u00famero de telefone de contacto no seu website, muitas vezes o facto de ter de pegar no seu telefone pessoal ou profissional para ligar para a sua empresa pode ser uma barreira para o utilizador. Alguns dos principais inconvenientes frequentemente mencionados s\u00e3o os complexos avisos de voz, a dificuldade em chegar rapidamente \u00e0 pessoa certa, ou o custo das chamadas (especialmente com clientes internacionais).<\/p>\n\n\n\n

O widget Call Me Back fornece uma solu\u00e7\u00e3o r\u00e1pida para estas barreiras, proporcionando um m\u00e9todo simples e gratuito <\/strong>para o cliente obter imediatamente apoio telef\u00f3nico personalizado.<\/p>\n\n\n\n

Como \u00e9 que funciona?<\/strong><\/h2>\n\n\n\n

Uma vez instalado o c\u00f3digo no seu s\u00edtio web, seguindo um procedimento simples que discutiremos mais tarde, os visitantes ver\u00e3o um pequeno widget no seu local escolhido. Pode tamb\u00e9m decidir que p\u00e1ginas quer mostrar (pode ser em todo o s\u00edtio web ou em algumas p\u00e1ginas espec\u00edficas).<\/p>\n\n\n\n

\"Call<\/figure>\n\n\n\n

Quando os utilizadores clicam no \u00edcone, abre-se uma pequena janela pop-up na qual podem introduzir o n\u00famero onde pretendem receber a chamada da sua empresa. Ao clicar no bot\u00e3o “Ligue-me agora”, o sistema emitir\u00e1 automaticamente uma chamada a <\/strong>partir do n\u00famero da sua empresa que escolher para o n\u00famero de telefone indicado pelo utilizador.<\/p>\n\n\n\n

Nesse momento, o terminal do operador ou a fila atribu\u00edda ao n\u00famero da sua empresa ir\u00e1 tocar enquanto a chamada \u00e9 estabelecida com o utilizador. Assim, o agente certo estar\u00e1 a falar com o utilizador em apenas alguns segundos.<\/p>\n\n\n\n

Instalar o widget Call Me Back<\/strong><\/h2>\n\n\n\n

A instala\u00e7\u00e3o do widget Call Me Back no seu website \u00e9 simples e \u00e9 feita num processo simples de 2 passos:<\/p>\n\n\n\n

1. Aceda ao seu painel de administrador e configure o widget de acordo com as suas prefer\u00eancias, indicando a p\u00e1gina onde o ir\u00e1 instalar, o telefone a partir do qual ir\u00e1 fazer a chamada, e outras op\u00e7\u00f5es, tais como o \u00edcone a exibir ou a posi\u00e7\u00e3o do widget.<\/p>\n\n\n\n

\"Call<\/figure>\n\n\n\n

2. O sistema mostrar-lhe-\u00e1 um c\u00f3digo simples que pode copiar e colar no seu website. Pode fazer este processo voc\u00ea mesmo se tiver um conhecimento m\u00ednimo e gest\u00e3o do seu s\u00edtio web (com WordPress ou outro CMS) ou envi\u00e1-lo ao seu programador para o incorporar na web.<\/p>\n\n\n\n

\"Call<\/figure>\n\n\n\n

Tem instru\u00e7\u00f5es detalhadas no nosso manual de administra\u00e7\u00e3o<\/a>.<\/p>\n\n\n\n

Em qualquer caso, se precisar de ajuda ou apoio para p\u00f4r o seu widget Call Me Back a funcionar, lembre-se que pode contactar a nossa equipa de apoio internacional atrav\u00e9s de um ticket de apoio<\/a>, do chat no nosso website, ou utilizando o nosso widget Call Me Back!<\/p>\n","protected":false},"excerpt":{"rendered":"

Na VoIPstudio, estamos empenhados em ajud\u00e1-lo a optimizar as suas comunica\u00e7\u00f5es comerciais para apoiar todas as \u00e1reas de neg\u00f3cio, desde as vendas […]<\/p>\n","protected":false},"author":8,"featured_media":37326,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[499],"tags":[541],"class_list":["post-32899","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-experiencia-do-cliente","tag-call-center"],"yoast_head":"\nNovo widget "Call Me Back"<\/title>\n<meta name=\"description\" content=\"O widget "Call me back" simplifica a comunica\u00e7\u00e3o com o cliente, oferecendo uma resposta imediata e uma aten\u00e7\u00e3o personalizada e pr\u00f3xima.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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