{"id":32961,"date":"2022-06-16T14:56:25","date_gmt":"2022-06-16T13:56:25","guid":{"rendered":"https:\/\/voipstudio.com\/blog\/melhore-a-experiencia-do-usuario-com-o-voipstudio-e-o-novo-247livechat\/"},"modified":"2025-10-09T11:21:49","modified_gmt":"2025-10-09T10:21:49","slug":"melhore-a-experiencia-do-usuario-com-o-voipstudio-e-o-novo-247livechat","status":"publish","type":"post","link":"https:\/\/voipstudio.com\/pt\/blog\/melhore-a-experiencia-do-usuario-com-o-voipstudio-e-o-novo-247livechat\/","title":{"rendered":"Melhore a experi\u00eancia do usu\u00e1rio com o VoIPstudio e o novo 247LiveChat"},"content":{"rendered":"\n<p>Facilitar a comunica\u00e7\u00e3o com seus clientes e usu\u00e1rios \u00e9 um dos aspectos mais importantes para melhorar a experi\u00eancia de sua marca e conseguir maior envolvimento e lealdade.<\/p>\n\n\n\n<p>Atualmente, \u00e9 cada vez mais necess\u00e1rio oferecer a seus clientes uma ampla gama de canais e op\u00e7\u00f5es que lhes permitam comunicar-se de acordo com suas prefer\u00eancias e necessidades.<\/p>\n\n\n\n<p>O telefone ainda \u00e9 um dos canais preferidos por muitos usu\u00e1rios para resolver suas d\u00favidas ou administrar seus servi\u00e7os, pois proporciona comunica\u00e7\u00e3o direta e pessoal.<\/p>\n\n\n\n<p>Um sistema telef\u00f4nico profissional como o VoIPstudio ajuda voc\u00ea a melhorar o atendimento ao cliente. Ele garante que cada liga\u00e7\u00e3o seja atendida no menor tempo poss\u00edvel pelo agente certo e que o cliente n\u00e3o tenha que fornecer as mesmas informa\u00e7\u00f5es repetidamente, por exemplo. Os recursos de central telef\u00f4nica virtual, call center, IVR, grava\u00e7\u00e3o de liga\u00e7\u00f5es e mais, ajudam a otimizar seus recursos ao mesmo tempo em que melhoram a experi\u00eancia de seus clientes ao telefone.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Atendimento ao cliente atrav\u00e9s de chat<\/h2>\n\n\n\n<p>However, you should not forget to pay attention to other channels, including email, social networks, or Entretanto, voc\u00ea n\u00e3o deve esquecer de prestar aten\u00e7\u00e3o a outros canais, incluindo e-mail, redes sociais, ou mesmo aten\u00e7\u00e3o pessoal b\u00e1sica. Entre estas outras alternativas, uma das mais preferidas nos \u00faltimos tempos pelos usu\u00e1rios \u00e9 o bate-papo (Chat). <a href=\"https:\/\/99firms.com\/blog\/live-chat-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">Estudos recentes<\/a> indicam que, especialmente entre usu\u00e1rios mais jovens, o bate-papo ao vivo (Live chat) \u00e9 a principal escolha na maioria dos casos para contato com o suporte ou vendas.<\/p>\n\n\n\n<p>O bate-papo tamb\u00e9m permite a comunica\u00e7\u00e3o direta, r\u00e1pida e pessoal, proporcionando simultaneamente um certo n\u00edvel de dist\u00e2ncia e anonimato, ajudando a preservar a privacidade. Muitos usu\u00e1rios est\u00e3o relutantes em compartilhar seus n\u00fameros de telefone para evitar receber liga\u00e7\u00f5es. Outros preferem o bate-papo porque ele lhes permite atender a outras tarefas, por exemplo, enquanto a operadora realiza uma consulta.<\/p>\n\n\n\n<p>As empresas podem permitir o Chat\/Bate-papo por v\u00e1rios meios: atrav\u00e9s de aplicativos gerais de mensagens instant\u00e2neas (como o Whatsapp), criando seus pr\u00f3prios aplicativos de mensagens, ou incorporando um servi\u00e7o de Live Chat em seus sites.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">O VoIPstudio agora se integra com o 247LiveChat<\/h2>\n\n\n\n<p>Se tanto o telefone como o chat ao vivo s\u00e3o os meios de comunica\u00e7\u00e3o preferidos dos clientes, ter um servi\u00e7o que integre ambas as op\u00e7\u00f5es parece uma excelente escolha para a maioria das empresas.<\/p>\n\n\n\n<p>\u00c9 por isso que os usu\u00e1rios do VoIPstudio est\u00e3o com sorte! <a href=\"https:\/\/247livechat.com\/blog\/say-hi-to-the-new-247livechat\/\" target=\"_blank\" rel=\"noreferrer noopener\">O VoIPstudio agora se integra diretamente com o 247LiveChat<\/a>. Esta integra\u00e7\u00e3o proporciona aos clientes uma experi\u00eancia de comunica\u00e7\u00e3o unificada ao mesmo tempo em que simplifica a gest\u00e3o e o trabalho dos operadores.<\/p>\n\n\n\n<p>Estas s\u00e3o algumas das vantagens iniciais da integra\u00e7\u00e3o das duas plataformas:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Os usu\u00e1rios do VoIPstudio podem ativar o servi\u00e7o 247LiveChat com um clique. N\u00e3o \u00e9 necess\u00e1rio registro.<\/li><li>Use suas credenciais VoIPstudio para operar os servi\u00e7os VoIPstudio e 247LiveChat simultaneamente.<\/li><li>Implemente a funcionalidade de chat em seu site rapidamente, copiando e colando o c\u00f3digo de rastreamento que fornecemos.<\/li><li>Voc\u00ea pode continuar usando as aplica\u00e7\u00f5es m\u00f3veis e desktop do VoIPstudio para gerenciar as liga\u00e7\u00f5es e os bate-papos (Live chats) dos usu\u00e1rios de seu website. Voc\u00ea n\u00e3o precisa de nenhum software adicional.<\/li><li>Acesse o gerenciamento do 247LiveChat diretamente do aplicativo de administra\u00e7\u00e3o do VoIPstudio e vice versa.<\/li><\/ul>\n\n\n\n<p>Para come\u00e7ar a trabalhar com o 247LiveChat ou acessar sua conta ativada, use o novo \u00edcone do Iniciador de Aplicativos na \u00e1rea superior direita do painel do seu VoIPstudio.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/services-not-active-tooltip-1024x624-1.png\" alt=\"247LiveChat - Application Switcher\" class=\"wp-image-59031\"\/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">O que \u00e9 o 247LiveChat?<\/h2>\n\n\n\n<p>247LiveChat \u00e9 uma solu\u00e7\u00e3o de chat ao vivo, que, juntamente com GoTrunk e VoIPstudio, comp\u00f5em nosso conjunto de solu\u00e7\u00f5es de comunica\u00e7\u00e3o para empresas.<\/p>\n\n\n\n<p>Ele oferece uma solu\u00e7\u00e3o de bate-papo ao vivo projetada para pequenas e m\u00e9dias empresas que precisam oferecer a seus clientes e usu\u00e1rios uma comunica\u00e7\u00e3o personalizada e em tempo real diretamente atrav\u00e9s de seu website.<\/p>\n\n\n\n<p>Com o 247LiveChat, voc\u00ea pode conversar com seus clientes em tempo real e oferecer um canal de comunica\u00e7\u00e3o alternativo ao telefone ou e-mail. Tudo que seus clientes t\u00eam que fazer \u00e9 clicar no bot\u00e3o de chat incorporado em seu website e come\u00e7ar a digitar para entrar em contato diretamente com uma operadora.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/247LiveChat-Answering-Desktop.jpg\" alt=\"247LiveChat Answering Desktop\" class=\"wp-image-59071\"\/><\/figure><\/div>\n\n\n\n<p>Instalar e usar o aplicativo \u00e9 muito f\u00e1cil, permitindo que voc\u00ea habilite um poderoso servi\u00e7o de bate-papo ao vivo em seu website em apenas alguns minutos.<\/p>\n\n\n\n<p>Anteriormente conhecido como Websitechat.net, em junho de 2022 ele foi atualizado e renomeado 247LiveChat. Este relan\u00e7amento do aplicativo inclui novas caracter\u00edsticas importantes, tais como:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Suporte para todos os tipos de dispositivos m\u00f3veis do lado do cliente.<\/li><li>Aplicativo m\u00f3vel para agentes.<\/li><li>Melhor rastreamento de visitantes.<\/li><li>Customiza\u00e7\u00e3o de widgets (o bot\u00e3o do site que os clientes t\u00eam que clicar para abrir o chat ao vivo).<\/li><li>Mais e melhores recursos, como respostas padr\u00e3o ou transfer\u00eancia de chat entre agentes.<\/li><li>Integra\u00e7\u00e3o nativa com VoIPstudio.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Como funciona o 247LiveChat<\/h2>\n\n\n\n<p>Com o 247LiveChat, voc\u00ea pode incorporar o poder do bate-papo ao vivo em seu site em poucos minutos. O 247LiveChat ajuda voc\u00ea a aumentar suas vendas, melhorar a satisfa\u00e7\u00e3o do usu\u00e1rio e obter informa\u00e7\u00f5es valiosas em primeira m\u00e3o que ajudam seu neg\u00f3cio a crescer.<\/p>\n\n\n\n<p>Come\u00e7ar a usar o 247LiveChat \u00e9 f\u00e1cil, em apenas tr\u00eas etapas:<\/p>\n\n\n\n<p>1.&nbsp;&nbsp;&nbsp; <a href=\"https:\/\/247livechat.com\/register\/\" target=\"_blank\" rel=\"noreferrer noopener\">Crie uma conta no 247LiveChat.com<\/a>. Se voc\u00ea \u00e9 um usu\u00e1rio VoIPstudio, voc\u00ea nem precisa se registrar: voc\u00ea pode usar suas credenciais VoIPstudio! Ao criar uma conta, voc\u00ea ter\u00e1 acesso a um <a href=\"https:\/\/247livechat.com\/register\/\" target=\"_blank\" rel=\"noreferrer noopener\">teste gratuito por 30 dias<\/a> sem compromisso e sem taxas.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/247LiveChat-Free-Trial.jpg\" alt=\"247LiveChat Free Trial\" class=\"wp-image-59082\"\/><\/figure><\/div>\n\n\n\n<p>2.&nbsp;&nbsp;&nbsp;Adicione o c\u00f3digo de rastreamento ao seu website. Basta copiar o c\u00f3digo que fornecemos em seu website para habilitar o bot\u00e3o de bate-papo.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/247LiveChat-Tracking-Code.png\" alt=\"247LiveChat Tracking Code\" class=\"wp-image-59092\"\/><\/figure><\/div>\n\n\n\n<p>Se voc\u00ea tiver alguma d\u00favida, n\u00e3o se preocupe, nossa equipe de suporte ficar\u00e1 feliz em ajud\u00e1-lo.<\/p>\n\n\n\n<p>3.&nbsp;&nbsp;&nbsp; \u00c9 isso a\u00ed! Comece a conversar com seus visitantes e clientes usando nosso aplicativo m\u00f3vel ou desktop (de mesa &#8211; computador) ou diretamente atrav\u00e9s de nossa operadora web.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/voipstudio.com\/wp-content\/uploads\/247LiveChat-in-action.jpg\" alt=\"247LiveChat in action\" class=\"wp-image-59111\"\/><\/figure><\/div>\n\n\n\n<p>Deseja saber mais? Visite <a href=\"https:\/\/247livechat.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">247LiveChat.com<\/a> e comece um teste gratuito. E lembre-se, se voc\u00ea j\u00e1 \u00e9 cliente VoIPstudio, basta entrar no 247LiveChat com suas credenciais VoIPstudio e come\u00e7ar sua avalia\u00e7\u00e3o gratuita por 30 dias.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Facilitar a comunica\u00e7\u00e3o com seus clientes e usu\u00e1rios \u00e9 um dos aspectos mais importantes para melhorar a experi\u00eancia de sua marca e [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":37316,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[477,499],"tags":[],"class_list":["post-32961","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunicacoes-empresariais","category-experiencia-do-cliente"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ 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