{"id":47617,"date":"2026-07-09T14:21:05","date_gmt":"2026-07-09T13:21:05","guid":{"rendered":"https:\/\/voipstudio.com\/blog\/a-voipstudio-traz-inteligencia-de-centro-de-contacto-preparada-para-ia-para-as-chamadas-empresariais\/"},"modified":"2026-07-09T14:26:05","modified_gmt":"2026-07-09T13:26:05","slug":"a-voipstudio-traz-inteligencia-de-centro-de-contacto-preparada-para-ia-para-as-chamadas-empresariais","status":"publish","type":"post","link":"https:\/\/voipstudio.com\/pt\/blog\/a-voipstudio-traz-inteligencia-de-centro-de-contacto-preparada-para-ia-para-as-chamadas-empresariais\/","title":{"rendered":"A Voipstudio traz intelig\u00eancia de centro de contacto preparada para IA para as chamadas empresariais"},"content":{"rendered":"\t\t
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O novo Painel de An\u00e1lises<\/a> e o MCP<\/a> da Voipstudio trazem intelig\u00eancia de centro de contacto preparada para IA para as chamadas empresariais. A nova vers\u00e3o<\/a> combina monitoriza\u00e7\u00e3o em tempo real do call center, pontua\u00e7\u00e3o de CX, insights de IA e acesso ao MCP para Claude, ChatGPT e outras plataformas de IA. <\/p>

[Londres], [9 de julho de 2026] \u2014<\/span>Voipstudio<\/b> lan\u00e7ou o seu novo <\/span>Painel de An\u00e1lises<\/b><\/a>, dando \u00e0s empresas visibilidade do centro de contacto em tempo real, insights sobre a experi\u00eancia do cliente e dados de chamadas preparados para IA dentro da plataforma de chamadas empresariais da Voipstudio.<\/span><\/p>

O novo painel substitui o anterior painel de supervisor da Voipstudio e adiciona monitoriza\u00e7\u00e3o em tempo real de chamadas de entrada e de sa\u00edda, chamadas em espera, chamadas em espera (em hold), disponibilidade de agentes, chamadas perdidas, chamadas n\u00e3o devolvidas, desempenho das filas, relat\u00f3rios de IVR, metas de KPI e desempenho de SLA.<\/span><\/p>

Mais detalhes sobre o lan\u00e7amento do Analytics est\u00e3o dispon\u00edveis aqui:<\/span><\/span>https:\/\/voipstudio.com\/blog\/new-voipstudio-analytics-dashboard-officially-launches\/<\/span><\/a><\/p>

As empresas tamb\u00e9m podem ver o novo painel em a\u00e7\u00e3o atrav\u00e9s da demonstra\u00e7\u00e3o do Analytics:<\/span><\/span>https:\/\/voipstudio.com\/a\/demo\/analytics<\/span><\/a><\/p>

O lan\u00e7amento segue-se ao <\/span>MCP da Voipstudio<\/b>, que permite que dados autorizados da Voipstudio sejam usados com ferramentas de IA como Claude, ChatGPT e outras plataformas compat\u00edveis com MCP. Mais informa\u00e7\u00f5es sobre o MCP est\u00e3o dispon\u00edveis aqui: <\/span>
<\/span>https:\/\/voipstudio.com\/blog\/voipstudio-launches-mcp-server-for-claude-or-other-ai-platforms\/<\/span><\/a><\/p>

Em conjunto, o Analytics e o MCP d\u00e3o \u00e0s empresas duas formas poderosas de trabalhar com dados de chamadas: um painel dedicado para a monitoriza\u00e7\u00e3o di\u00e1ria do call center e uma liga\u00e7\u00e3o preparada para IA para equipas que querem analisar o desempenho, gerar relat\u00f3rios e criar material de coaching usando as suas ferramentas de IA preferidas.<\/span><\/p>

Para empresas que utilizam o add-on de CX<\/a> da Voipstudio, o Painel de An\u00e1lises tamb\u00e9m inclui <\/span>Pontua\u00e7\u00e3o de CX<\/b>, transcri\u00e7\u00f5es geradas por IA, resumos de chamadas, notas e a\u00e7\u00f5es. Isto ajuda os gestores a compreender a qualidade das chamadas mais rapidamente, reduzir o trabalho manual de QA e concentrar o tempo de coaching onde \u00e9 mais importante. <\/span><\/p>

Ao combinar Analytics, CX e MCP, a Voipstudio est\u00e1 a trazer intelig\u00eancia avan\u00e7ada de centro de contacto e fluxos de trabalho pr\u00e1ticos de IA para uma plataforma de chamadas empresariais a um pre\u00e7o acess\u00edvel.<\/span><\/p>

O novo Painel de An\u00e1lises j\u00e1 est\u00e1 dispon\u00edvel para novos clientes da Voipstudio e est\u00e1 tamb\u00e9m a ser implementado para utilizadores existentes.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\"\"<\/figure>

Tim Meredith<\/p>

CEO da Voipstudio<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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As empresas n\u00e3o deveriam ter de escolher entre acessibilidade e intelig\u00eancia.\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tO Analytics d\u00e1 aos gestores a vis\u00e3o operacional em tempo real de que precisam, enquanto o MCP abre esses dados para fluxos de trabalho pr\u00e1ticos de IA.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Sobre a Voipstudio<\/span><\/h2>

A Voipstudio \u00e9 uma plataforma de chamadas empresariais e centro de contacto que ajuda as organiza\u00e7\u00f5es a gerir comunica\u00e7\u00f5es de voz, conversas com clientes, desempenho do call center e dados de comunica\u00e7\u00f5es preparados para IA num s\u00f3 lugar.<\/span><\/p>

Contacto para a imprensa<\/span><\/h2>

press@voipstudio.com<\/b><\/span>https:\/\/voipstudio.com\/<\/span><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

O novo Painel de An\u00e1lises e o MCP da Voipstudio trazem intelig\u00eancia de centro de contacto preparada para IA para as chamadas […]<\/p>\n","protected":false},"author":14,"featured_media":47618,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[477],"tags":[758,541,757,542,663,761,745],"class_list":["post-47617","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comunicacoes-empresariais","tag-analise-de-chamadas","tag-call-center","tag-contact-center","tag-cx","tag-ia","tag-ia-ml","tag-mcp"],"yoast_head":"\nA Voipstudio traz intelig\u00eancia de centro de contacto preparada para IA para as chamadas empresariais · VoIPstudio<\/title>\n<meta name=\"description\" content=\"O novo Painel de An\u00e1lises e o MCP da Voipstudio trazem intelig\u00eancia de centro de contacto preparada para IA para as chamadas empresariais.\" 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