VoIP – 3 Killer Features

Posted on: 2017-06-06 | Categories:VoIP Services

VoIP systems have been under the spotlight for a while now. There are hardly any businesses that are not interested in VoIP. Enterprises generally fall into one of the following categories:

  • Already using VoIP
  • In the process of evaluating/deploying VoIP
  • Waiting for regulation/legislation or other requirements to switch to VoIP

If your business falls in group two or three, you’re probably researching online and learning all you can about VoIP systems. Managers are often concerned with costs, training expenses and the learning curve, user experience, benefits and disadvantages etc.

Most people know that VoIP can save a company thousands of dollars. Everything from initial capital costs to ongoing monthly expenses fall when you upgrade to VoIP. Thanks to the hosted VoIP business model that keeps monthly bills low, businesses don’t have to think twice about the costs of switching technologies.

Keeping the price aside though, executives want to know what benefits your company can leverage with the new IP based phone systems. In other words, what can your VoIP phone do that your existing system can’t handle? This is perhaps the biggest knowledge gap within a company. The IT department knows the advantages but is unable to present a business case to business leaders. Managers are aware of the potential savings but are not sure if the advantages are worth the undertaking.

Here are 3 killer VoIP features that can change the way you do business in 2017:

Call Transcription and Visual Voicemail

Before VoIP systems came along, voicemail hadn’t changed for decades. People could leave you a message if no one answered the phone. Users had to call a number and retrieve messages manually. It was easy to miss important calls because you couldn’t check your voicemail while traveling or any other reason.

VoIP brings visual voicemail to the enterprise. Now voicemails get converted to text and can be sent directly to your email inbox. This provides a number of benefits:

  • Never miss an important client. The voicemail reaches your mobile phone immediately, so you know they called and can respond appropriately
  • Forward voicemails to another team member who can handle issues while you’re on vacation or on the road
  • Saves important information like phone numbers or other data in text, so you can search and retrieve it later

Call transcription is similar to visual voicemail but the technology wasn’t developed until recently. Calls coming to certain numbers, departments or even offices can be automatically transcribed by software. Some providers offer the choice of automatic or manual transcription as well. You may even be able to transcribe older conversations for easy storage. Think of all the valuable information that is stored in your call records. Now all of that can be searched, stored and used much better than before.

Call Rules

Traditional enterprise phone systems were pretty limited in how they handled calls. For instance, forwarding calls to a mobile device required planning in advance and quite possibly paying extra to the carrier. You couldn’t switch forwarding numbers on the fly. Your only options for incoming calls were to answer it, let it go to voicemail or put it in a queue for customer service reps.

VoIP systems bring you pretty advanced call routing options. These call rules can be setup for an entire department or even on a per user basis. Users can turn them on or off whenever they need to. That offers a lot of flexibility to a business organization. For instance, you can set up rules so that all calls except your boss goes to voicemail for certain hours during the weekend.

A rule may say that incoming calls will ring your landline first, then your mobile phone and finally the user is switched over to voicemail, if you don’t answer. These rules can even vary according to the time of day! Employees can work undisturbed during certain times of the day and answer calls later on when they’re free.

Connect Mobile Devices

VoIP brings mobile phones into the business phone network. Nowadays mobile phones and tablets are becoming a necessity in the workplace. Employees may be using their personal devices or work issued phones for business purposes. VoIP lets staff use their personal devices with their business numbers. Most providers offer mobile apps for various platforms that can handle all calls to the VoIP number.

This allows employees to handle calls even if they’re not at their desk. It could be as simple as answering calls when they’re on a different floor or completing important contracts while traveling. You don’t have to worry about key people being unable to connect with clients during certain times. Users can even set calls to ring their mobile device first before going to the office phone and finally onto a colleague.

With these 3 killer features, your business workflows become streamlined and efficient. Cut down on all the wasted time and empower staff to get things done!