Is Your VoIP Provider Giving you the Best Value for Money?

Posted on: 2017-08-18 | Categories:VoIP Services

VoIP systems have many advantages over traditional PBX boxes. They offer more features, are more flexible than analog systems and integrate well with other IP-based enterprise tools. However price remains the most attractive benefit for enterprises looking to switch. Depending on the cost of their existing system, businesses can save as much as 50% on their monthly bills with VoIP.

But cost savings are not always so significant. Certain issues like having to upgrade Internet speeds or purchase new hardware can increase the cost of switching. Companies that do not have a robust Internet infrastructure find that they have to address that issue before they can add voice calling to the network. Some organizations also prefer to have a separate connection for voice and other types of data. It makes it easier to troubleshoot problems and can act as a backup if need be.

Additionally price should not be the only factor when deciding on a service provider. It can be tempting to go with the cheapest offer that you can find. But what are you getting in return? The decision of which VoIP provider to use should not depend on just the sticker price. Organizations should instead be looking at value for money. If you are paying X amount of dollars per month, are you getting more than X or less in terms of value?

What Determines Value for Money?

This can be a tricky question to answer because value depends on how you perceive it. For some companies, the only value that matters is the cost savings. Other companies put a higher value on the flexibility and number of features that a VoIP system can offer. The perception of value also differs with respect to the price. The same service that appears to provide great value at $50 dollars won’t be so attractive if you have to pay $75 instead.

There are two ways you can look at value for money. Companies on a tight budget tend to focus on the dollar amount. So decide on a number that you are comfortable paying for each month. Then you can see which provider offers more value at that price point. On the other hand, you can also start with a certain set of features that your business absolutely needs. Then you can look for a provider that can offer that feature set for the lowest price.

Does Your Provider Give You Value for Money?

As you can see, the answer to this question hinges on several different factors. The provider you use may not be the best fit for another business. The plan that you have selected may not be suitable for another size or type of organization. This is why all those lists and surveys of best VoIP vendors don’t really matter at the end of the day. The best VoIP provider or service may not offer the best value for your organization.

Every enterprise should pose this question periodically. The VoIP market is in a constant state of flux. Startups are entering the industry and going bust every so often. There is also a lot of innovation in the VoIP industry – both in terms of the underlying technology and the features on offer. This means the service that was so perfect a couple of years ago may not offer the same value today.

First of all, assess the voice communication requirements for your business. Check your financial statements to see if your monthly bills are within acceptable limits. Once you have these two things, it’s time to evaluate your VoIP provider. You might want to look at the features that the most used by your employees rather than a list of all the features you have access to. Some organizations find that they don’t need all the features on offer. So you might want to drop to a less expensive plan. Other businesses find the opposite – they’re missing some tools and are willing to pay more for it.

Now that you’ve figured out the appropriate plan for your business today, it’s time to check out the competition. Do some research on what are the current trends in the VoIP industry. What are the latest features that businesses are asking for? Have prices increased or decreased since the last time you purchased VoIP services? Is your VoIP provider keeping up with the competition or falling behind? The answers to these questions will determine if your vendor is giving you the best value for money or if you need to look elsewhere.

One thing you should keep in mind is that it is easy and inexpensive to switch to a new VoIP provider. So don’t be afraid of evaluating your provider every so often and make sure you’re getting value for your monthly payments. If not, maybe it is time to look at alternatives.