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Dashboard

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Figure 2.1 Supervisor Dashboard Queue Statistics.

The Dashboard provides a summary of all activity on your account.

  1. Select Time Interval to display on Graphs.
  2. To add additional or previously removed Graphs just click and select desired options.
  3. All Graphs can be removed and later added to Dashboard except for Call Credit Panel.

Dashboard Queue Statistics

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Figure 2.2 Dashboard Queue Statistics.
  1. Select Dates to filter.
  2. Select Single or Multiple Queue`s to filter.
  3. Select Single or Miltiple Agents to filter.
  4. Select Different Locations to filter.
  5. Click to export selected data to CSV.
  6. Click on the Eye Icon to display additional Details.

Note: ACD or Average Call Duration refers to routing strategy "Longest Idle Agent First"

Pie Charts

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Figure 2.3 Dashboard Pie Charts.
  1. The Data displayed on the Charts are depending on the data set at the top of the dashboard.
  2. Click the Gear Icon to Change which charts are displayed on the Dashboard.

Call Volume

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Figure 2.4 Dashboard Call Volumes.
  1. The Data displayed on the Charts are depending on the data set at the top of the dashboard.
  2. Click the Gear Icon to Change which charts are displayed on the Dashboard.

Note: Please note Inbound call volume show inbound attended calls and missed calls.