Receptionist Manual

Introduction

General

VoIPstudio is a complete VoIP PBX system with all the features expected of a business VoIP Service, including the receptionist.

It allows you to make and receive phone calls from the Internet and traditional telephone network at the same time. It makes managing your communication easier and helps to reduce operating costs and increase productivity.

Requirements

The web control panel is compatible with the following browsers:

  • Microsoft Edge
  • Mozilla Firefox
  • Google Chrome
  • Apple Safari

It is optimized for a screen resolution of minimum 1024 x 786 pixels.

Softphone application requires one of the following operating systems:

  • Microsoft Windows
  • Apple OSX
  • Linux

Intended Audience

This guide is intended for personnel involved in operating hosted VoIP PBX and virtual reception console. Readers of this guide should possess the following recommended knowledge and skill sets:

  • Basic computer skills
  • Familiarity with standard PBX features such as: Ring Groups, Pickup Groups, Call Parking etc.

Conventions

In this manual, you will find a number of styles of text that distinguish between different kinds of information. Here are some examples of these styles, and an explanation of their meaning.

stylemeaning
www.example.com/loginText you need to type into a program.
email field (1)
Field shown in a figure. For example:form field

Key concepts

Reception Console

Reception console

Figure 1.1 Reception console.

A browser based application which allows to monitor status of extensions in a real time and perform basic receptionist tasks, for example: call transfers, call hold/parking etc.

Extension

A telephone extension is an internal telephone line attached to a PBX system which allows multiple phones to connect without each phone requiring a separate outside line.

Inbound number

Inbound number also called Direct Inward Dialling (DID) in USA, Direct Dial-In (DDI) in Europe, is a range of telephone numbers connected to your PBX, so it can route the call to the desired person or Ring Group (IVR etc.) within the organization.

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