Receptionist Manual

Call Handling

Reception call handling

Figure 3.1 Reception call handling.

Reception Console allows to interact with ongoing calls in real time. The following features are available:

  1. To make an outbound call enter number into field (1) and click arrow next to it.
  2. Active calls are displayed in the grid in bottom part of the panel.
  3. To transfer a call select destination from the drop down list.
  4. Select Add to Contacts to create a new contact record.
  5. Select Park to transfer call to Parking Lot. Parked call can be picked up from any extension by dialing #8NN where NN is number between 01 - 99 allocated to the call.
  6. Select Copy To Clipboard to copy the number.
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