Before you can start using your Reception Console dashboard the Layout needs to be created.
Layout consists one or more panels which represent your PBX objects such as Users, Ring Groups, Queues, IVRs etc. To create a new Reception Layout:
Layoutmenu in top toolbar.
Add item...from the menu.
(+)icon next to objects which you want to include in the dashboard.
Multiple layouts can be created using
New menu option shown as
(4) in Figure 2.1 above. To load previously saved layout use
Open... shown as
(5) in screenshot above.
Panels in reception console can be edited as follows:
- Click gear icon located in top right part of the panel.
Refreshto update content of the panel. Note: active calls will update automatically in real time when inbound or outbound call happens. Refresh is only required to update number assignments etc.
Removeto remove panel from the current dashboard layout.
- Panels can be re-arranged by dragging them by the header.