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Advanced - Organizational Units

Using OU you can have Groups or Departments managed by on or more Admins these Admins will have access to the call records and recordings of the Users in their department only.

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Figure 84.1 Organizational Units.
  1. Click on the Name of an existing unit to edit.
  2. Click to add new OU.

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Figure 84.2 Add Organizational Units.

NOTE: User has to have Security roles set to Administrator before adding them to a OU as an Administrator.

  1. Provide Identifier for Unit.
  2. Select users to be part of Unit.
  3. Select Administrator(s) that will manage or monitor selected Users.

NOTE: Initial User or Extension cannot be used as an Admin in OU to prevent a complete lockout of the account.