Settings - Surveys¶

Here we will guide you how to setup and run telephone Surveys. These can be at the end of calls received or agents can transfer callers into Surveys to gather some usefull information and opnions of your customers.

1. Choose a Short Discriptive Name.
2. Each Survey will have an internal transfer number this can be used to send callers to the survey.
3. Select timeout and repeat settings.
4. This will set the audio file used when a caller Enters the Survey and will ask as an introduction.
5. After all Questions are answered this message will play to conclude the Survey.
6. Use this to give direction and advice when callers dial an invalid digit for example 5 when in a Yes1 and No2 Question.
7. Select Question Type, Yes/No or Range 1 -5
8. Enter a discription of the Question.
9. Select the Audio file with the recording of the Question.
10. Up to 5 total questions can be added.
11. Results can be viewed and exported.