5 minute read |

A VoIP Cost Comparison vs Normal Calls

VoIP phone service background

VoIP is everywhere nowadays. Consumers and businesses alike have embraced the new technology for various reasons. Most companies have considered upgrading to VoIP, even if they’re still getting ready to do so.

The biggest reason and the primary motivator for using VoIP is cost. The technology offers many benefits that aren’t available in older systems. But the first aspect to consider is usually cost. Almost everyone knows that VoIP is much cheaper than regular landlines.

But you may need to learn why it’s so cheap or how much your business can save with VoIP. Sometimes, the capital investment required to upgrade to a new technology can reduce monthly expenses. Not all companies will achieve similar cost savings, even using the same service provider.

While traditional calls rely on conventional telecommunications infrastructures like landlines and cellular networks, VoIP uses the Internet to transmit voice and data digitally.

VoIP has revolutionized communication, offering a more flexible, economical, and versatile alternative to traditional calls. It enables voice calls, video conferences, and text messaging using an internet connection, whether through computers, smartphones, or other compatible devices.

Importance of analyzing communication costs 

It is crucial to analyze the costs associated with these two forms of communication. The importance of this analysis lies in the need to make informed decisions, both on an individual and business level.

Communication costs can significantly impact a company’s budget, so comparing VoIP call costs with traditional calls is essential to determine which option best suits each company’s needs and resources.

In this comparison, we will thoroughly explore the costs associated with VoIP and traditional calls, evaluating aspects such as rates, additional fees, and service quality.

By better understanding these aspects, we can make more informed decisions and create the most of the advantages offered by the communication technologies available today.

Costs of traditional calls

Traditional or telephone calls have long been the primary means of remote communication.

However, the costs associated with this type of communication can vary significantly depending on the operator, the type of call, and other additional factors.

Costs of traditional calls by operator and type of call

Traditional call prices are usually structured in various ways, with rates that may differ depending on the operator and the type of call made.

  • Mobile phone operators: typically offer minute plans with a set number of minutes for local, national, and international calls. These plans may have fixed monthly rates or charge additional per minute once exceeding the included minutes limit.
  • In the case of landline calls: prices may vary depending on the call duration and destination location. Some operators offer local calls per minute, while national or international long-distance calls may have different rates.

Comparison of rates between different traditional phone operators

Users can choose between different traditional phone operators, and each one may offer a variety of plans and rates to suit individual needs.

It is essential to compare rates between different operators to find the most economical and suitable option.

When comparing rates, it is crucial to consider the cost per minute of calls and other associated charges and conditions, such as call setup fees, international connection fees, and roaming charges.

Possible additional charges in traditional calls

In addition to per-minute rates, traditional calls may be subject to various additional charges. The costs associated with conventional calls can be variable and are subject to several factors, including the operator, the type of call, and the applicable additional charges.

It is essential to compare the rates and conditions different operators offer to make informed decisions and minimize communication costs.


Mobile phone operators offer roaming, which allows users to use their mobile devices outside their usual coverage area. When a user is outside their local or national area and connects to another operator’s network, they are said to be roaming.

Roaming can significantly affect costs in traditional calls because it involves additional fees.

When a user makes or receives a call or SMS while roaming, their home mobile network operator must pay the operator of the country or area where the user is for using their network. These additional costs are then passed on to the user as roaming charges.

International rates

International rates are another significant factor affecting costs in traditional calls. These rates apply when a user calls from their home country to another country.

International rates are often higher than local or national calls due to additional costs associated with connecting networks in different countries.

These additional costs may include interconnection fees between operators from different countries, access fees to foreign networks, and other charges related to the international telecommunications infrastructure.

Costs of VoIP calls

VoIP telephony offers a cost-effective and flexible alternative to traditional calls, but understanding its costs is essential to make informed decisions about its adoption.

Models of rates in VoIP services

Global VoIP providers can connect outbound calls with the traditional telephone operator or another ISP based on the quality and costs of the call. It allows them to offer call rates that are more adjusted to their customers for each type of call. Thus, call costs may vary depending on the presentation number from which the call is made, having the following situations:

  • Outbound call with a local number within the country being called. For example, if we call Spanish destinations from a Spanish number, the cost of the call will be local and more economical.
  • Outbound call with a number from the billing area to which the call is being made. For example, if we call Spain from a number from another country in the European Economic Area (EEA), we will have an EEA rate. Or if we call another country in the EEA from Spain, the rate that will be applied will also be the EEA.
  • Outbound call with an international number: in this case, the international call rate will be applied.

It is important to note that VoIP telephony is a global service accessed through the Internet network and allows making calls from anywhere in the world with the presentation number we want.

Most common usage plans in VoIP providers

  • Rates per minute: Some VoIP providers offer call-minute packages with a list of included destinations. Additionally, they allow calling other destinations not contained in the plan based on a per-minute rate that may vary depending on the call destination (local, national, international).
  • Subscription rates: Other providers offer monthly subscription plans that allow unlimited calls to specific destinations for a fixed fee. When contracting a rate of this type, reviewing the conditions and terms of use is essential. These rates usually come limited to a certain number of destinations or the kind of use. For example, they are not traditionally allowed in call center-type companies for outgoing calls.
  • Pay per use: Some VoIP providers allow paying only for the minutes or services used, which can be a more economical option for occasional users.

Considerations of additional costs

Costs in VoIP calls may vary depending on the provider’s rate model, the additional services required, and the Internet connection quality.

By understanding these costs and considering individual needs, users can take advantage of the economic benefits and flexibility offered by VoIP telephony.

  • Equipment: Specific equipment may be required to use VoIP services, such as IP phones or phone adapters. These may have an initial cost, but they are often cheaper than traditional phones in the long run.
  • Internet connection: The quality of the Internet connection can affect the quality of VoIP calls. It is essential to consider the cost of a reliable high-speed Internet connection to ensure an optimal experience.
  • Additional service charges: Some VoIP providers may charge extra fees for call forwarding, voicemail, calls to emergency numbers, API access, or call recording. It is essential to carefully review the provider’s terms and conditions to understand the associated costs fully.

Comparison costs in different scenarios

Comparing costs between VoIP and traditional calls involves considering various factors, from rates in different usage scenarios to service quality and reliability.

Users must carefully evaluate these considerations to determine which option best suits their needs and budget.

Here, we will delve into the different aspects to consider:

Local scenario

  • VoIP: VoIP telephony usually includes local calls in flat-rate plans or have lower per-minute rates than traditional calls. For example, a VoIP plan may offer unlimited local calls for a fixed monthly fee.
  • Traditional calls: The costs of local calls may vary depending on the operator and the plan, with rates applied per minute. Exceeding the minutes included in the plan may result in additional charges.

National scenario

  • VoIP: Regarding national calls, VoIP telephony generally offers lower rates than traditional calls, especially in subscription plans or minute packages. For example, a VoIP national call may have a lower per-minute rate than a conventional call.
  • Traditional calls: National call rates may vary depending on the operator and the plan, with rates that may be higher than VoIP, especially for long-distance calls.

International Scenario

  • VoIP: International rates for VoIP are usually significantly lower than those for traditional calls, resulting in considerable savings for frequent international calls. For example, a global VoIP call may have much lower per-minute rates than a conventional call.
  • Traditional calls: International rates in traditional calls are high and may include additional costs, such as roaming and international access fees, resulting in significant user costs.

Consideration of service quality and other relevant factors

Service quality

  • VoIP: VoIP service quality and audio codecs’ performance has improved significantly in recent years. It makes VoIP conversations as good as or better than traditional telephony. But of course, these can be affected by the quality and stability of the internet connection..
  • Traditional calls: Traditional calls typically offer stable and consistent voice quality, although they may experience occasional issues such as interference or line noise.


  • VoIP: VoIP telephony offers greater flexibility regarding additional features, such as video conferencing, instant messaging, and file transfer, making it more versatile for users and businesses.
  • Traditional calls: Traditional calls may be more limited regarding additional features and flexibility, focusing primarily on voice communication.


  • VoIP: VoIP reliability largely depends on the quality and stability of the Internet connection. Interruptions in the connection can affect call quality and availability.
  • Traditional calls: Traditional calls are usually more consistent in terms of reliability since they do not depend on the Internet connection and have an established network infrastructure.

Factors to consider when choosing between VoIP and traditional calls

When a professional is faced with choosing between a traditional telephone system and a VoIP-based one, it is essential to consider a series of critical factors that may influence the choice.

Carefully evaluating these considerations and their specific needs will help make an informed decision that meets communication demands and the growth of their business.

Here are these aspects, accompanied by concrete examples.

Installation costs

The cost savings of VoIP installation compared to traditional telephony can be significant and are due to several factors:

  1. Lower need for physical hardware: With VoIP telephony, the necessary infrastructure is in the cloud, meaning expensive physical telephone equipment, like traditional telephony, is not required. Instead of cables and specialized hardware, only IP phones or softphones installed on existing devices are needed, reducing acquisition and maintenance costs.
  2. Eliminating telephone line installation costs: VoIP makes calls over the Internet instead of traditional telephone lines. It eliminates the need to install physical telephone lines, which can be costly and require specialized labor.
  3. Ease of setup and management: Setting up and managing a VoIP system is generally more straightforward and less costly than a traditional telephone system. Most VoIP providers offer intuitive management interfaces that allow users to configure and manage their systems without requiring specialized technical personnel.
  4. Low maintenance costs: VoIP systems typically have lower maintenance costs than traditional telephone systems. Software updates and repairs are done remotely, reducing technical visits and spare parts costs.
  5. High PBX costs of traditional providers: generally include investment in expensive hardware, installation fees, and recurring maintenance contracts, which contrast with the more excellent economy and flexibility offered by VoIP PBXs, which leverage internet infrastructure and minimize installation and maintenance expenses.

Functionalities and flexibility

VoIP telephone systems offer a wide range of functionalities and flexibility compared to traditional systems.

For example, they allow for video conferencing, IVR, advanced caller ID, sending text messages, and accessing voicemail services from any internet-connected device, among many others.

  • A professional who needs to hold virtual meetings with clients or collaborators in different geographical locations can benefit from the video conferencing capabilities of a VoIP system.

Costs and potential savings

VoIP systems are often cheaper regarding call costs, especially for long-distance and international calls. Additionally, they can offer flat-rate plans or unlimited minute packages at a fixed monthly fee.

Quality and reliability of service

While the quality of VoIP calls can be excellent under ideal conditions, it can be affected by the quality of the internet connection. However, technological advances have significantly improved voice quality in VoIP systems in recent years.

  • A stable, high-speed internet connection environment can provide the highest quality VoIP calls.

Scalability and ease of management

VoIP systems are highly scalable and easy to manage, allowing for adding or removing telephone lines according to business needs without needing additional hardware.

Additionally, they often offer centralized management functions through intuitive interfaces.

  • A manager expecting growth in their business can find benefits in the scalability and ease of management of a VoIP system to adapt to the changing communication needs of the company.

Compatibility with applications and productivity tools

VoIP systems can easily integrate with other applications and productivity tools, such as CRM, project management software, and email. It allows for greater efficiency and collaboration in the workflow.

  • For example, a worker using an integrated business software suite can integrate a VoIP system with these applications to improve productivity and customer management.

How to choose a VoIP telephony provider for your company

Today, many traditional telephony providers already offer VoIP telephony. They also include company switchboard services, such as welcome messages and extensions.

It is essential to analyze the functionalities and configuration possibilities each offers. Also, since these services are for the company, the costs usually represent a recurring expense that it is advisable to contain.

At VoIPstudio, we offer a virtual switchboard service with a high level of parameterization, integrations with third parties, and, what is very important, our app for computers and smartphones, fully functional at a very affordable cost, starting from $4.99 per extension.
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VoIP is a fully functional technology. But make sure that customer service and technical support are good.

The best way is to contrast experiences from other users. It is what our customers say about us.

Another tip is to try before you buy. In VoIPstudio, we offer a free trial that is fully functional for 30 days without obligation, so you can test and make sure everything works properly.

Nowadays, it is essential to see the possibilities of integratingintegrating our telephony platform with other communication platforms we offer our customers. VoIPstudio provides access and support in terms of APIs so that your customers can make the different platforms interact. VoIPstudio also has native integrations with the most common CRM.

Security is a more important factor every day. VoIPstudio offers you:

  • Encrypted communications both in the web control panel and voice communications generated from the applications.
  • Two-factor access control. Compliance with GDPR-compliant data storage regulations.
  • Data storage centers that pass ISO 27001 security certifications.


1. What is the cost difference between VoIP and traditional telephone system?

VoIP telephony generally is cheaper than traditional calls, especially for long-distance and international calls. Additionally, VoIP systems can offer flat-rate plans or unlimited minute packages at a fixed monthly cost, resulting in significant savings compared to traditional systems that charge per minute of call.

2. How reliable is the quality of VoIP service compared to the traditional system?

VoIP service quality has significantly improved in recent years and can be even better than traditional calls under ideal conditions. However, the quality of VoIP calls can be affected by the quality and stability of the internet connection.

3. How will the choice of telephone system affect our growth and scalability capacity?

VoIP systems are usually highly scalable and easy to manage, allowing you to add or remove telephone lines according to business needs without needing additional hardware. It facilitates the expansion and adaptation of the system as the company grows.

4. Is integrating the VoIP telephony system with our existing applications and business systems easy?

VoIP systems often integrate various applications and business systems, such as CRM and business management software. However, the ease of integration may vary depending on the provider and the technical specifications of each system.

5. What security measures does each system offer to protect our communications and confidential data?

VoIP and traditional systems offer security measures to protect communications and confidential data. VoIP systems can use security protocols such as TLS (Transport Layer Security) and SRTP (Secure Real-time Transport Protocol) to encrypt calls and protect information transmitted over the network.

6. What type of technical support and maintenance is provided for each option?

VoIP and traditional systems usually offer technical support and maintenance as part of the service. It is essential to verify each provider’s support and maintenance policies to ensure that the company’s needs are met.

7. What is the ease of use and training required for the staff that will use the telephony system?

VoIP systems are usually easy to use and offer a minimal learning curve for staff, especially for those familiar with technology and internet-based applications. Traditional systems can also be intuitive but may require additional training to maximize all the features and characteristics.

8. How do each of the systems comply with industry privacy and security regulations?

VoIP and traditional systems must comply with industry privacy and security regulations, such as GDPR (General Data Protection Regulation) in Europe and HIPAA (Health Insurance Portability and Accountability Act) in the United States. It is essential to verify the compliance of each system with these regulations before making a decision.

9. What are the customization options and additional features available in each system?

VoIP systems can offer various customization options and advanced features, such as call forwarding, voicemail, teleconferencing, and call recording. It is essential to review the options available in each system and determine which are most relevant to the company’s needs.

10. What network infrastructure is required to implement each system, and how will this affect our daily operation?

VoIP systems require a high-speed internet connection and an adequate network to ensure the quality and reliability of the service. On the other hand, traditional systems use a conventional network infrastructure based on physical telephone lines. It is essential to evaluate the existing network infrastructure and determine how each system’s implementation will affect the company’s daily operation.

If you are looking for a telephone service with all the features at the best cost and still need clarification between VoIP and traditional lines, you are in the right place to resolve them. Click here and try VoIPstudio for free for 30 days, with no commitment to stay and no need to include payment methods.

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Thousands of businesses across the world trust VoIPstudio for all of their most vital business communications. Why not be the next?

Start a free 30 day trial now, no credit card details are needed!