VoIP PBX features

See all the features of our business phone

VoIPstudio comes with a broad set of advanced features so you can build the call centre you need for your outbound and inbound calls.

A business phone system with an industry-leading feature set.

Rated “Excellent” by more than 1100 customers.

Our business phone features

A complete set of features to
streamline your communications

System and admin features

Toll-free numbers

Choose your own toll-free number so customers can call you free of charge.

Geographic numbers

Choose a local number from our growing list of countries and cities.

Call recording

Record your calls and store them for instant playback, review. PCI compliant.

Emergency calls

VoIPstudio complies with all the relevant E911 regulations around emergency calling.

Call logging

Access detailed information about queues, ring time, call duration and more.

Number porting

Bring your existing numbers with you when you move to VoIPstudio, porting is free!

Web portal

Manage your VoIPstudio system from anywhere with out intuitive web portal.

Failover protection

Automatic redirection in the event of internet failure, never miss a call.

Multipoint registration

Simultaneously access VoIPstudio from a deskphone, softphone or mobile app.

Auto provisioning

Manage all your SIP phones with one click central provisioning.

Wallboard

Turn any screen into an instant call centre wall board in a few simple clicks.

Call and user features

Virtual switchboard

Create a professional front end and manage your company’s phones with simple drag & drop

Voicemail

Customisable voicemail for every extension, access online, by phone or email.

IVR

Professionally manage your inbound calls, direct calls instantly to the right person.

Extension dialling

4 digit extension dialling to simply and quickly reach all your company contacts.

Ring groups

Make sure that calls are answered by the right person with customised ring groups.

ACD and queues

Manage inbound traffic and distribute calls effectively with customisable ACD queues.

Time based routing

Build a service that reflects the daily rhythm of your business with time based routing.

Music on hold

Create customised messages and musical interludes for callers on hold.

Company directory

Transfer calls quickly and easily with our built-in company directory.

Call transfer

Instantly transfer calls to any extension on your system, anywhere in the world.

Call waiting

Be alerted to incoming calls as they arrive even when your line is busy.

Call pickup

Make calls available to all agents in a specific ring group with call pickup.

Call parking

Direct calls to a virtual ‘parking space’, ready for agents to pick up on their extension.

SMS gateway

Send SMS text messages directly through our softphone and control panel.

Fax gateway

Send and receive faxes directly from the online control panel to your own fax gateway.

Text to speech

Create audio prompts automatically in eight languages.

Dynamic Caller ID

Calling into Spain? Present a Spanish caller ID. Caller ID is configurable on the fly.

Collaboration features

Conference calls

Quickly create virtual conference rooms for an unlimited number of participants.

Screenshare

Show and tell! Share your screen with other VoIPstudio users.

File share

Share files instantly with team members. Bring more detail to conference calls.

Call barge in

Barge in and interrupt live calls to speak to all parties.

Agent coaching

Drop into a live call and provide some helpful hints to your agent in ‘whisper mode’.

Agent monitoring

Drop in on and listen to live calls to monitor and review agents’ performance.

Presence

See who is and who isn’t available for a call instantly with user presence indicators.

Warm transfer

Calls are handled better when you can brief your team mates before the call is transferred.

Instant messaging

Send a quick message to your colleagues instead of calling to save time.

Hot desking

Move agents from desk to desk and re-configure phone services within seconds.

Productivity features

Mobile apps

Take VoIPstudio with you wherever you go with our Android and iOS apps.

Follow me

Automatically forward calls to multiple external numbers (mobile or landline)

Click to call

Make instant connections with click to call, access your contacts instantly.

Speech to text

Turn voicemail messages into e-mail transcripts. Access your messages anywhere.

Desktop alerts

Get a desktop alert for incoming calls, click to answer instantly.

CRM integrations

VoIPstudio works out of the box with your favourite CRMs and applications.

Analytics features

Real-time dashboard

Configure and customise your own analytics dashboard to track what matters in real time.

Call centre analytics

Track your team’s KPIs from a simple, central dashboard. Monitor wait times, missed calls and more.

Troubleshooting

Track calls in real-time to address bottlenecks, extended wait times and dropped calls.

Call Tagging

Categorize and label calls, both in real time and as historical records. Tag and filter calls for better analysis.

Marketing features

Call me back

Allow your customers to request a call on your website and connect them with the right person instantly.

Live Chat

Use our 247LiveChat service to allow your website visitors to receive instant personalized assistance.

Call tracking

Allows attributing particular phone calls to individual Landing Page visits.

Integration features

Link to your CRM

VoIPstudio is already integrated with popular CRMs like Salesforce and Zoho.

Web hooks

Integration with Zapier means that you can link VoIPstudio with just a few simple zaps.