Cookie policy

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Background

VoIPstudio understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, voipstudio.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law. Please read this Privacy Policy carefully and ensure that you understand it.

Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

   In this Policy, the following terms shall have the following meanings:

   “Account” means an account required to access and/or use certain areas and features of Our Site;

   “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;

   “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

   “personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”)

   “We/Us/Our” means Level 7 Systems, a limited company registered in England under company number 6978512, whose registered address is Gable House, 18-24 Turnham Green Terrace, W4 1QP London, United Kingdom

2. Information About Us

   1. Our Site is owned and operated by Level 7 Systems, a limited company registered in England under company number 6978512, whose registered address is Gable House, 18-24 Turnham Green Terrace, W4 1QP London, United Kingdom

   2. Our VAT number is GB982288750

   3. Our Data Protection Officer is Neil Adams and can be contacted by email at marketing@voipstudio.com, by telephone on +44 203 432 9230 or by post at Gable House, 18-24 Turnham Green Terrace, W4 1QP London, United Kingdom

   4. We are regulated by Ofcom

   5. We are a member of the Internet Telephony Service Providers Association

   6. We are registered with the ICO (Information Commissioners Office) under registration number A8087849

3. What Does This Policy Cover?

   1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

   2. By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for marketing and site optimisation purposes. For more details, please refer to section 4 below.

   3. All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

      3.a.1 Strictly Necessary Cookies A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

      3.a.2 Analytics Cookies It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

      3.a.3 Functionality Cookies Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

      3.a.4 Targeting Cookies It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties..

      3.a.5 Third Party Cookies Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

      3.a.6 Persistent Cookies Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

      3.a.7 Session Cookies Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

   4. Cookies on Our Site are not permanent and will expire after 90 days.

   5. For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

   6. For more specific details of the Cookies that We use, please refer to the table below.

4. What Cookies Does Our Site Use?

   1. The following first party Cookies may be placed on your computer or device:

      L7_geoip  Used to identify visitor location and adapt pricing currency to reflect this

      Xl7ref  Used to store referring URLs for PPC traffic

   2. The following third party Cookies may be placed on your computer or device:

      _ar_V4  Marketing – Used to track conversion rates from PPC advertisements Google.com

   3. Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

   4. The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.

   5. The analytics service(s) used by Our Site use(s) the following analytics Cookies:

      Name of Cookie Purpose & Type Provider Strictly Necessary

      _gat Performance – used to throttle the request rate of Analytics platform Google.com

      _ga  Performance – used to identify unique users for analytics Google.com

      _gid Performance – used to identify unique users for analytics Google.com

5. Consent and Control

   1. Before Cookies are placed on your computer or device, you will be shown a pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended

   2. In addition to the controls that We provide, you can choose to enable or disable Cookies in your Internet browser. Most Internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most Internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

   3. The links below provide instructions on how to control Cookies in all mainstream browsers:

      Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB

      Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835

      Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)

      Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB

      Safari (iOS): https://support.apple.com/en-gb/HT201265

      Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences

      Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)

6. Changes to this Cookie Policy

   1. We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.

   2. In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

7. Further Information

   1. If you would like to know more about how We use Cookies, please contact Us at marketing@voipstudio.com, by telephone on +44 203 432 9230, or by post at Gable House, 18-24 Turnham Green Terrace, W4 1QP London, United Kingdom.

   2. For more information about privacy, data protection and our terms and conditions, please visit the following: