Frequently Asked Questions

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How does VoIPstudio service work? How do VoIP services work?

When you subscribe to our service you can:
  • (1) Make (and receive) free Internet calls to other networks
  • (2) Call any landline or mobile phone at very low rates
  • (3) Receive calls from the traditional telephone network
  • (4) Send text messages (SMS) to mobiles worldwide
  • (5) Receive faxes to your email address completly free of charge

Why should I be using a VoIP phone?

Some of the advantages of using a VoIP internet phone are:
  • Use the same phone number wherever you are (from home, your office or abroad)
  • Call other Internet telephony users free of charge
  • Have as many inbound numbers as you like, from as many countries as you like
  • Have free voicemail which also notifies you of new e-mail messages
  • Minimize your spending on phone calls

OK, I want to start using a VoIP phone…

This is very simple, all you need is:
  1. Broadband connection to the Internet. (If you are reading this, you most likely have already got one)
  2. Create your account with us.
  3. Download a free softphone or – better still, purchase your own internet phone from us and keep it on your desk. This is more convenient and can be used in the same way that you use an ordinary phone.

How am I able to get all my Internet calls (VoIP calls) absolutely free?

Well, first of all you are our valued customer; and although we use our servers and technology to connect and transmit your calls over the internet we do not pay an outside telecommunications provider. You are also responsible for paying for your broadband connection, and so we are able at this time to provide the service free to our customers.

I understand my Internet calls are free, but what about calls to landlines and mobiles?

You are absolutely right. All Internet calls are free-and the good news is that landline and mobile phone calls are a fraction of the usual cost. Our full price list is available here.

Do I need to sign a contract?

No. There is no contract to sign and it costs you nothing to sign up here. Create your account with us and receive 100 minutes for free.

Is my voicemail also FREE?

Yes. When you open your account you will automatically have FREE voicemail. This means your callers can leave you a message which you can access directly from your phone or via our web page.

What about the quality of my telephone calls?

The quality of your calls through Internet telephony technology will be the same as that of your traditional phone but you need a stable internet connection.

What kind of Internet connection do I need?

Any broadband connection is sufficient.

What inbound number can I have? And how much does it cost?

You can subscribe to a local number in any of 4000 cities around the world. See our full list of International DDI numbers we can provide. It means you can have a voip phone number from almost any country in the world (no matter where you are physically located).

I have already got a landline number, can I use it with my Internet phone?

This is possible. Send your request to us along with the number you wish to transfer. We will check this and reply to you within the next 3 working days.

How much does it cost to call my inbound number?

Your inbound number will work exactly the same as your traditional landline number. It doesn’t cost your callers any more to call you.

Will my VoIP phone work when there is a power cut?

No. Contrary to the traditional phone, Internet phone will not work without power, as it depends on Internet connection.

Are there any numbers I cannot call using a VoIP (Internet) phone?

In general you can dial any landline or mobile number around the world. But note that Emergency numbers such as 999 may not be available from your Internet phone. In the case of emergency you need to use your mobile.

Can I send text messages (SMS) from your website?

Yes. You will be able to send test messages (SMS) to any mobile in the world for a fraction of usual costs as soon as you sign up.

What is fax to email service?

You will get a free UK fax number where anyone can send fax to, and you will receive it as PDF file to your email address. You can also read your faxes on our website.

What codecs does VoIPstudio Hosted PBX support?

VoIPstudio Hosted PBX currently supports the following codecs:
  • ALAW (G711)
  • ULAW (G711)
  • GSM
  • G722
  • G723
  • G726
  • G729
  • speex
  • H264 (Video)

What does “No Registered Endpoint” error mean?

In order to make or receive phone calls via VoIPstudio Hosted PBX service you need to have SIP Endpoint (for example a Softphone or hardware desk phone) registered on our network. Endpoint needs to have Internet access and be configured to connect to VoIPstudio. If there is no device registered or VoIPstudio servers are unable to communicate with any you will see “No Registered Endpoint” message in your admin panel.
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