AI-Powered CX
Improve customer interactions with AI.
Automated transcription, call scoring, and AI voice agents, all in one platform.
Why choose VoIPstudio?
AI insights at scale
Transcription, summaries, and CX scoring for every call recorded for your CX users.
Virtual and human synergy
AI voice agent calls, routed through RetellAI, handle routine inquiries 24/7, freeing staff.
Accessible innovation
Enterprise-grade AI tools, compliance-friendly and priced for small and mid-sized businesses.
Traditional QA vs. AI-Powered QA
Traditional QA vs. AI-Powered QA
Trusted by growing teams, from dynamic SMBs to established enterprises
Real-world use case: Mid-sized insurance provider
The Challenge
A mid-sized insurer was struggling to deliver consistent service quality. Agents spent too much time handling routine “status check” calls, taking energy away from more complex queries. Managers only had time to review a handful of call recordings each week, which meant many issues slipped through unnoticed. Customer churn was increasing, and satisfaction scores were falling.
The Solution
The company adopted VoIPstudio’s AI-powered customer experience tools:
- Easily integrated Retell AI’s virtual agents to handle simple, repetitive inquiries like policy status or claim updates, 24/7.
- Activated automatic call transcription so every interaction was logged and searchable.
- Used AI-powered CX scoring to analyze 100% of calls, with rapid alerts when a customer showed frustration or when satisfaction was high.
- Equipped supervisors with transcripts and flagged moments for targeted coaching, replacing hours of manual QA work.
The Results
The insurer transformed its customer experience, demonstrating how AI can support, not replace, human agents to deliver more responsive, empathetic service.
- Shorter wait times: Virtual agents (Retell AI) absorbed routine calls, freeing human agents to focus on complex cases.
- Better coaching: Supervisors had objective insights from every call, not just a small sample.
- Improved customer satisfaction: With faster responses and proactive service recovery, churn decreased and CSAT scores climbed.
- Higher efficiency: Agents saved time on note-taking and wrap-ups thanks to automated transcripts.
VoIPstudio makes it easier for us to scale our business.
Thanks to the possibilities related to improving the quality of our services, VoIPstudio makes it easier for us to scale our business. In our industry, contact with a service person is extremely important as it allows us to build a relationship and customer loyalty toward us. It makes it easier for us to reach new customers and retain them.
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