features
All‑in‑one communications engine
With over 40 advanced features built in, you get everything you need to run calls, teams, and customer engagement seamlessly.
Trusted by growing teams, from dynamic SMBs to established enterprises
VoIP & numbers
Toll-free numbers
Choose your own toll-free number so customers can call you free of charge.
Geographic numbers
Choose a local number from our growing list of countries and cities.
Call recording
Record your calls and store them for instant playback. PCI-compliant.
Emergency calls
VoIPstudio complies with all the relevant E911 regulations around emergency calling.
Call logging
Access detailed information about queues, ring time, call duration and more.
Number porting
Bring your existing numbers with you when you move to VoIPstudio at no charge!
Web portal
Manage your VoIPstudio system from anywhere with out intuitive web portal.
Failover protection
Automatic redirection in the event of internet failure, never miss a call.
Multipoint registration
Simultaneously access VoIPstudio from a deskphone, softphone or mobile app.
Auto provisioning
Manage all your SIP phones with one click central provisioning.
Wallboard
Turn any screen into an instant call centre wall board in a few simple clicks.
AI
CX Add-on
Call transcriptions
Automatically converts every call into accurate, searchable text.
Call summaries
Get instant, clear summaries of each conversation to save time on reviews.
Call actions
Automatically extract key next steps, follow-ups, and commitments from your calls so nothing gets missed.
CX call analysis
Measure and score call quality and customer experience using AI-driven insights.
Retell AI voice agents
Deploy lifelike AI agents that can handle routine customer calls with human-like interaction.
Calling
Virtual switchboard
Create a professional front end and manage your company’s phones in simple web UI.
Voicemail
Customisable voicemail for every extension, accessible online, by phone or email.
IVR
Professionally manage your inbound calls, direct calls instantly to the right person.
Extension dialling
4 digit extension dialling to simply and quickly reach all your company contacts.
Ring groups
Make sure that calls are answered by the right person with customised ring groups.
ACD and queues
Manage inbound traffic and distribute calls effectively with customisable ACD queues.
Time based routing
Build a service that reflects the daily rhythm of your business with time based routing.
Music on hold
Create customised messages and musical interludes for callers on hold.
Company directory
Transfer calls quickly and easily with our built-in company directory.
Call transfer
Instantly transfer calls to any extension on your system, anywhere in the world.
Call waiting
Be alerted to incoming calls as they arrive even when your line is busy.
Call pickup
Make calls available to all agents in a specific ring group with call pickup.
Call parking
Direct calls to a virtual ‘parking space’, ready for agents to pick up on their extension.
SMS
Send SMS text messages directly through our softphone and control panel.
Fax
Send and receive faxes directly from the online control panel to your own fax gateway.
Text to speech
Create audio prompts automatically in eight languages.
Dynamic caller ID
Calling from UK to Spain? Present a Spanish caller ID. Caller ID is configurable on the fly.
Collaboration
Conference calls
Quickly create virtual conference rooms for an unlimited number of participants.
Screenshare
Show and tell! Share your screen with other VoIPstudio users.
File share
Share files instantly with team members. Bring more detail to conference calls.
Call barge in
Join live calls and speak to all parties. Ideal for emergencies or when immediate intervention is needed.
Agent coaching
Drop into a live call and provide some helpful hints to your agent in a ‘whisper mode’.
Agent monitoring
Drop in on and listen to live calls to monitor and review agents performance.
Presence
See who is and who isn’t available for a call instantly with user presence indicators.
Warm transfer
Calls are handled better when you can brief your team mates before the call is transferred.
Instant messaging
Send a quick message to your colleagues instead of calling to save time.
Hot desking
Move agents from desk to desk and re-configure phone services within seconds.
Productivity
Mobile apps
Take VoIPstudio with you wherever you go with our Android and iOS apps.
Follow me
Automatically forward calls to multiple external numbers (mobile or landline).
Click to call
Make instant connections with click to call, access your contacts instantly.
Speech to text
Turn voicemail messages into e-mail transcripts. Access your messages anywhere.
Desktop alerts
Get a desktop alert for incoming calls, click to answer instantly.
CRM integrations
VoIPstudio works out of the box with your favourite CRMs and applications.
Analytics
Real-time dashboard
Configure and customise your own analytics dashboard to track what matters in real time.
Call centre analytics
Track your team's KPIs from a simple, central dashboard. Monitor wait times, missed calls and more.
Troubleshooting
Track calls in real-time to address bottlenecks, extended wait times and dropped calls.
Call tagging
Categorize and label calls, both in real time and as historical records. Tag and filter calls for better analysis.
Marketing
Call me back
Allow your customers to request a call on your website and connect them with the right person instantly.
Live Chat
Use our 247LiveChat service to allow your website visitors to receive instant personalized assistance.
Call tracking
Allows attributing particular phone calls to individual page visits.
Integrations
CRM
VoIPstudio is already integrated with popular CRMs like Salesforce and Zoho.
Webhooks
Use Zapier or webhooks to link VoIPstudio with 8000+ apps.
REST API
Customize your setup with secure API access to users, call flows, recordings, and more.
Ready to launch?
Try a complete call center free for 30 days: menus, queues, compliant recording, analytics, and integrations. With optional low-cost inclusive minutes packages and advanced CX Add-on with AI call analysis available.
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24/7 support
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99.99% Uptime guarantee
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Global connectivity
