VoIP tutorials

Need help getting off the ground?

Take a look at our tutorial videos for quick guides to account setup, dashboards, virtual switchboard and all the most useful features of our business telephone.

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Quick start guide

How to get started!

It takes a couple of minutes to set up an account and make your first call.

Register a new account on VoIPstudio

Getting started. Let’s see how to set up a VoIPstudio account.

How to make your first call

Here’s how to make your first VoIPstudio call.

VoIPstudio essentials overview

An overview of the really important things

Here are the basics! A quick tour of the really important things.

Interface overview

A guided tour of the interface to help you understand the portal layout and basic functionality.

The Administration dashboard

Take a tour of the VoIPstudio administration dashboard.

Virtual switchboard

All you need to know about VoIPstudio’s multi-featured virtual switchboard.

Call recording

Everything you need to know about call recording on VoIPstudio.

Setting up and customising

Building your business telephone

User management, numbers and contacts in VoIPstudio.

How to set up a new user

How to add a new user from the admin panel.

Create a contact

How to add contacts to your personal contact directory.

Layout customisation

Learn how to customise your experience of our virtual switchboard.

How to add an inbound number

Learn how to add inbound numbers and start receiving calls on VoIPstudio.

How to create an IVR system

Create an IVR system to allow callers to navigate to the right dept or person.

How to create queues

Learn how to automatically distribute incoming calls to selected agents.

How to create a pickup group

Create call pickup groups to handle your incoming calls more effectively.

How to create Music on Hold

Set up and configure Music on Hold.

Using VoIPstudio

The things you’ll do every day

Here are some handy guides for the things you’ll do every day.

Transferring calls

Learn how to transfer calls to your colleagues.

Using voicemail

How to set up and manage voicemail.

Conference calls

Set up instant conference calls for unlimited participants.

Follow me

Forward your inbound calls to any device.

How to use speech to text

Learn how to receive text notifications of voicemail messages using our “speech to text” functionality.

CDRs on VoIPstudio

Call Detail Reports. What they are and how to find them on VoIPstudio.

Business phone integrations

Quickly integrate VoIPstudio with your favourite app or CRM

Microsoft Dynamics 365 – Click to Call

Learn how to enable click to call in Microsoft Dynamics to improve productivity and streamline customer interactions

Salesforce set up

A step by step guide to integrate Salesforce with VoIPstudio.

Salesforce – making and receiving calls

How to make and receive calls without leaving Salesforce.

Oracle Sales Cloud set up

Learn how to enable click to call in Oracle Sales Cloud to improve productivity and streamline customer interactions

Zoho CRM set up

A quick guide to setting up Zoho CRM integration.

Making and receiving calls with Zoho CRM

Managing your calls and contacts directly from Zoho CRM.