Frequently asked questions (and answers)

Browse our most common queries to find the answers you need.

Basic FAQs about VoIP

What is VoIP?

VoIP stands for Voice over Internet Protocol. In practice, it means making phone calls over the internet instead of using traditional phone lines. With VoIP you can talk, chat, or video conference from almost any device — physical VoIP phones, computers, mobiles, and tablets.

How does a VoIP service work?

What is VoIP for business?

What are the advantages over landline phone services?

FAQs about VoIPstudio

Can I use VoIPstudio on mobile?

Yes. VoIPstudio has apps for iOS and Android, so you and your team can work from anywhere.

What countries can I get numbers from?

What about inbound numbers?

Can I use the same number in different locations?

Can I keep my existing number?

Are there any numbers I cannot call?

What is the VoIPstudio fax to email service?

Do you help with setup and migration?

What support options are available?

Is my voicemail also free?

Plans & Billing FAQs

What packages are available with VoIPstudio?

VoIPstudio offers a Core plan for business communications and an optional CX Add-on for advanced customer experience and call centre features.

What is included in the Core plan?

What does the CX add-on include?

Trusted by growing teams, from dynamic SMBs to established enterprises

Features FAQs

Does VoIPstudio integrate with other apps?

Yes. VoIPstudio integrates with popular CRMs, helpdesks, and collaboration tools including Salesforce, HubSpot, Microsoft Teams, and Slack. See the full list of integrations.

What reporting and analytics are available?

Can I record calls with VoIPstudio?

How long is call data stored?

Can I send SMS and faxes through VoIPstudio?

Can VoIPstudio connect with other systems?

What phones and devices can I use with VoIPstudio?

Does VoIPstudio use AI?

Does VoIPstudio support AI voice agents?

What is A2P 10DLC?

Who needs to register for A2P 10DLC?

What happens if I don’t register for 10DLC?

How does VoIPstudio help with 10DLC compliance?

Does VoIPstudio have an autodialer?

Techie FAQs about VoIPstudio

What codecs does VoIPstudio Hosted PBX support?

VoIPstudio supports a wide range of audio and video codecs, ensuring compatibility and call quality across devices. Currently supported codecs include:

ALAW (G711)
ULAW (G711)
GSM
G722 (wideband)
G723
G726
G729
speex
h364 (Video)

What does “No Registered Endpoint” error mean?

Security & Reliability FAQs

Is VoIPstudio secure?

Yes. VoIPstudio can support encryption with TLS-SIP and SRTP to keep your conversations private. VoIPstudio complies with GDPR and international data protection standards.

Does VoIPstudio help with compliance?

What is your uptime guarantee?

How does VoIPstudio ensure continuity of service?

Where is my VoIP data stored?

What internet connection do I need to use VoIP?

Will my phone work during a power outage?

Can I call emergency numbers?

Ready to launch?

Try a complete call center free for 30 days: menus, queues, compliant recording, analytics, and integrations. With optional low-cost inclusive minutes packages and advanced CX Add-on with AI call analysis available.

24/7 support
99.99% Uptime guarantee
Global connectivity