Platform overview¶

VoIPstudio Analytics Dashboard is a purpose-built control panel for call-centre leaders, supervisors, and operations teams. It brings live analytics, scheduled reporting, KPI governance and contact management into a single, role-aware interface so teams can move from reactive firefighting to proactive, measurable improvement.

The dashboard combines real-time visibility with repeatable analytics, enabling supervisors to spot trends, investigate incidents, automate routine reporting, and hold teams to consistent targets.

This documentation provides an in-depth guidance of the Analytics Dashboard, the actions supervisors can perform there, and the platform principles that keep analytics consistent and auditable. Use it as a practical guide to operating, configuring and governing your contact centre through VoIPstudio.

• Home (Analytics Dashboard) – Curated overview of contact center operations.

• Live Analytics – A collection of dashboards, offering interactive exploration and drill-downs.

• Scheduled Analytics – Create and manage recurring analytics reports.

• KPI Targets – Define KPI targets at the metric level.

• History – Detailed conversations audit trails.

• Contacts – Manage platform contacts.

• Settings – Configuration for dashboard behaviour, AI preferences, and more.

• My preferences – Account preferences, chat/phone status, and logout.

• Support & Feedback – Get help or provide feedback.