Choose a chapter
- Quick Start
- My Account
- Calls History
- Inbound numbers
- Ring Groups
- Pickup Groups
- Hot desking
- Custom Provisioning Templates
- Factory Reset
- Find phone IP Address
- Auto provisioning
- Manual configuration
- Network configuration
- CTI Connector
- Microsoft Dynamics CRM
- Oracle Sales Cloud
- Salesforce CRM
- Getting Help
All our services are pre-paid, so you need to make sure you have enough credit on your account to make outbound calls to chargeable destinations.
If you want to allow your user to see balance of your account:
1. Click gear icon in balance panel.
Show Balance in softphone.
To increase balance of your account:
Top Uplink in
Balancepanel and PSTN Call credits will be added to your
Basket. You can use
[-]buttons to increase or decrease amount of purchased credits.
Checkoutbutton to complete your transaction.
- Enter your Credit Card details and click
Please note: before making your first payment please download our Softphone and make a Test Call by dialling
#123 - the system will verify if the country where your call originated is the same as billing address of your credit card. If for some reason you need to use a credit card issued in a different country where you are currently located, please open a Support Ticket and mention your location and country of origin of credit card you wish to use.
Auto Top Up
In order to ensure your account is always in credit you can enabled Auto Top Up feature. Once your account reaches pre-defined level, it will be automatically topped up using one of your saved credit cards. This is a convenient way of making sure your account balance never reaches zero.
To activate Auto Top Up feature:
Auto Top Uplink in
- Select Top Up amount you card should be charged.
- Select and desired auto Top Up threshold.
- Finally click
Activate auto top upbutton.
Note: in order to activate Auto Toup at least on credit card needs to be saved on your account. See chapter below on how to add credit card.
To deactivate Auto Top Up feature:
Auto Top Uplink in
Deactivate auto Top Upbutton.
Saved Credit Cards
In order to pay for monthly subscription fees or use Auto Top Up feature, you need to save details of at least one credit card. To save credit card details, click link in Balance panel. Next fill all fields in the form
(2) and click Save button
(3). If you no longer wish to use particular credit card for your payments, use delete button
(4) to remove it from the system.
To view your pre-piad account balance statement click
History link in
Balance panel. Here you can see all charges deducted for outbound calls, charges for inbound calls to Toll Free numbers and charges for Fax and SMS gateways.