11. Pickup Groups

Pickup groups allow users within the same group to answer each other calls. If a colleague's telephone is ringing, one can answer that call by picking up one’s own set and dialing ** (star key twice), instead of walking to the colleague’s desk.

Add Pickup Group

To create a new Pickup Group:

1. Click Add button located in the Pickup Groups panel.
2. Drag and drop members of your new group from Users panel.
3. Enter a pickup group name.
4. Click Add button.

Edit Pickup Group

To edit Pickup Group settings click on the icon (1) located on the left to the group name.