Choose a chapter

  1. Introduction
  2. Quick Start
  3. Balance
  4. My Account
  5. Settings
  6. Calls History
  7. Users
  8. Inbound numbers
  9. Queues
  10. Ring Groups
  11. Pickup Groups
  12. IVR
  13. Conferences
  14. Phones
  15. Contacts
  16. Network configuration
  17. Integrations
  18. Getting Help
  19. Glossary

11. Pickup Groups

Pickup groups allow users within the same group to answer each other calls. If a colleague's telephone is ringing, one can answer that call by picking up one’s own set and dialing ** (star key twice), instead of walking to the colleague’s desk.

Add Pickup Group

Add Pickup Group

Figure 11.1 Add Pickup Group.

To create a new Pickup Group:

  1. Click Add button located in the Pickup Groups panel.
  2. Drag and drop members of your new group from Users panel.
  3. Enter a pickup group name.
  4. Click Add button.

Edit Pickup Group

Edit Pickup Group

Figure 11.2 Edit Pickup Group.

To edit Pickup Group settings click on the icon (1) located on the left to the group name.

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