Choose a chapter
- Quick Start
- My Account
- Calls History
- Inbound numbers
- Ring Groups
- Pickup Groups
- Hot desking
- Custom Provisioning Templates
- Factory Reset
- Find phone IP Address
- Auto provisioning
- Manual configuration
- Network configuration
- CTI Connector
- Microsoft Dynamics CRM
- Oracle Sales Cloud
- Salesforce CRM
- Getting Help
10. Ring Groups
Ring Groups allow to link several extensions into a group with a single inbound number (DDI) assigned to it.
Add Ring Group
To create a new Ring Group:
Addbutton located in
- Drag and drop users you want to assign to this Ring Group.
- Drag and drop inbound number you wish to assign to this Ring Group.
- Enter Ring Group name.
Edit Ring Group
- To edit a Ring Group click on the icon located on the left side of the Ring Group name.
- Here you can change Ring Group name.
- Select to have name of Ring Group ahead of caller ID.
- Drag and drop users to add/remove them to/from ring group.
- Select Ring Strategy - see diagram below for more information.
- Define how long group members should be called before redirecting to
Destination if no answer.
- Drag and drop numbers to add/remove from ring group.
- Select Music on Hold, either system or custom music.
- Select what to do if call is not answered.
Diagram above illustrates Ring Strategies for an example Ring Group with users:
User B and
User C and Ring Time set to 5 seconds.
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