3. My Account

Here you can view telephone(s) (hardware phones or softphone) currently registered with your account. Extension, inbound number(s) assigned to your account and membership of Ring and Pickup groups. You can also edit your account settings described below.

Profile

To view your account information or edit your details click on the gear icon in the My Account panel and select Profile from context menu - see (1) in the Figure 3.1 above. This will open a form, where you can update account details.

SIP Info

My details window includes information about your SIP account required to configure a third party softphone or VoIP phone to work with VoIPstudio service. See "Third party softphones" chapter for detailed instructions.

XMPP Info

Additional XMPP Info is available to configure third party chat software whether built into softphones or standalone. See "Third party softphones" chapter for detailed instructions.

Dial Plan

Dialling pattern (number plan) depends on your geographical location. Some countries have different dial plans than others. Please see below a list of all dialling patterns supported by VoIPstudio Hosted PBX system:

** - for 7 digit dialling Location with local area code needs to be defined. Please see "Locations" chapter in Administrator Manual.

Special services

Available special service dial codes can be found below:

• #123 - Test Call
• #124 - Echo Test
• #125 - DTMF Test
• #401 - Record Sound file
• #421XXX - Agent join Queue (XXX is a Queue number to join)
• #422XXX - Agent leave Queue (XXX is a Queue number to leave)
• #423* - Agent Queue login to all queues
• #424* - Agent Queue logout from all queues
• #423XXX - Agent Queue login (XXX is a Queue number to login)
• #424XXX - Agent Queue logout (XXX is a Queue number to logout)
• #445 - Voicemail
• #446 - Phone hot desking. See Administrator manual chapter 14. Phones - Hot Desking for details.
• #501-#599 - Virtual Cof. Rooms
• #801-#820 - Pickup previously Parked Call
• ** - Call Pickup
• *141* - Dial before a number to automatically have Caller ID as anonymous.

Phone dial pad codes (DTMF) listed below can be used mid call:

• #801-#820 - Park current call
• ## - Start/stop ad hoc call Recording

Password

To change your password click on the gear icon in the My Account panel and select Password from context menu - see (1) and (2) in the Figure above. This will open a form, where you can change your password.

Number presentation

This is a number presented as Caller ID when you make outbound calls. To open this window click CLI Button (1) in My Account window. To change your Caller ID click button (2) and select desired number from the drop down list. Caller ID can be only set to one of the Inbound Numbers assigned to your account. To submit click submit button (3).

Call Waiting

With Call Waiting enabled you can answer more than one call at the same time. You will be able to put one of your callers On Hold and talk to another one, switching between the calls as required. With Call Waiting disabled you will be able to answer only one call at the time. Next incoming call will be automatically redirected to your voicemail.

Do not Disturb

With Do not Disturb enabled all incoming calls are automatically redirected to your voicemail.

Follow Me

Follow Me allows to forward incoming calls to your co-workers and/or other telephone numbers (your mobile phone for example).

Please note: if you set up Follow Me (call forwarding) to mobile (cell) and/or land line number on PSTN network (Ordinary Telephone Network) normal Call Out Rates will apply as per https://voipstudio.com/rates/

To set up call forwarding:

1. Click Follow Me button in My Account panel (1).
2. Activate Follow Me feature.
3. You may want your own extension to ring before trying Follow Me destinations. To enable initial ringing of your own telephone first, set Initial ring time to value greater than zero.
4. Select if Caller ID displayed on the phone where you forward your calls to should show Remote (person who is calling you) or Local (your on Inbound Number) as CLI.
5. You may want to play an announcement before forwarding call to Follow Me destinations.
6. To modify you announcement click Change button.
7. To enable or disable announcement use checkbox (5).
8. Enter list of numbers (one per line) where you wish to forward your incoming calls.
9. Set number of second to ring Follow Me destinations.
10. Select one of the available ring strategies.
11. Set final destination if no Follow Me number answers the call.

Ring Strategy:
Ring All - All agent phones in queue will ring simultaneously.
Hunt - Will Ring First agent, if busy will attempt each subsequent agent.
Memory Hunt - Similar to Hunt however attempts to spread calls evenly across agents. For example Agent B took last call next call will try at Agent C first.