chat

CLICK TO CHAT

3. My Account

My Account panel.<br>Please click red circle with a number in the image above to see further details

Figure 3.1 My Account panel.
Please click red circle with a number in the image above to see further details.

Here you can view telephone(s) (hardware phones or softphone) currently registered with your account. Extension, inbound number(s) assigned to your account and membership of Ring and Pickup groups. You can also edit your account settings described below.

Profile

My details window

Figure 3.2 My details window.

To view your account information or edit your details click on the gear icon gear.png in the My Account panel and select Profile from context menu - see (1) in the Figure 3.1 above. This will open a form, where you can update account details.

SIP Info

My details window includes information about your SIP account required to configure a third party softphone or VoIP phone to work with VoIPstudio service. See "Third party softphones" chapter for detailed instructions.

XMPP Info

Additional XMPP Info is available to configure third party chat software whether built into softphones or standalone. See "Third party softphones" chapter for detailed instructions.

Dial Plan

Dialling pattern (number plan) depends on your geographical location. Some countries have different dial plans than others. Please see below a list of all dialling patterns supported by VoIPstudio Hosted PBX system:

CountryNational diallingInternational dialling
AndorraNxxxxxxxxx00 country_code Nxxxxxxxxx
ArubaNxxxxxxxxx00 country_code Nxxxxxxxxx
AustraliaNxxxxxxxxx0011 country_code Nxxxxxxxxx
BahrainNxxxxxxxxx00 country_code Nxxxxxxxxx
BelizeNxxxxxxxxx00 country_code Nxxxxxxxxx
BeninNxxxxxxxxx00 country_code Nxxxxxxxxx
BotswanaNxxxxxxxxx00 country_code Nxxxxxxxxx
Burkina FasoNxxxxxxxxx00 country_code Nxxxxxxxxx
BurundiNxxxxxxxxx00 country_code Nxxxxxxxxx
Côte d'IvoireNxxxxxxxxx00 country_code Nxxxxxxxxx
CambodiaNxxxxxxxxx001 country_code Nxxxxxxxxx
CameroonNxxxxxxxxx00 country_code Nxxxxxxxxx
Canada11-digit dialing: 1 NPA Nxx xxxx
10-digit dialing: NPA Nxx xxxx
7-digit dialing: Nxx xxxx **
011 country_code Nxxxxxxxxx
Cape VerdeNxxxxxxxxx00 country_code Nxxxxxxxxx
Central African RepublicNxxxxxxxxx00 country_code Nxxxxxxxxx
ChadNxxxxxxxxx00 country_code Nxxxxxxxxx
Congo (Brazzaville)Nxxxxxxxxx00 country_code Nxxxxxxxxx
Cook IslandsNxxxxxxxxx00 country_code Nxxxxxxxxx
Costa RicaNxxxxxxxxx00 country_code Nxxxxxxxxx
CubaNxxxxxxxxx119 country_code Nxxxxxxxxx
CyprusNxxxxxxxxx00 country_code Nxxxxxxxxx
Czech RepublicNxxxxxxxxx00 country_code Nxxxxxxxxx
DenmarkNxxxxxxxxx00 country_code Nxxxxxxxxx
Diego-GarciaNxxxxxxxxx00 country_code Nxxxxxxxxx
DjiboutiNxxxxxxxxx00 country_code Nxxxxxxxxx
East TimorNxxxxxxxxx00 country_code Nxxxxxxxxx
El SalvadorNxxxxxxxxx00 country_code Nxxxxxxxxx
Falkland IslandsNxxxxxxxxx00 country_code Nxxxxxxxxx
Faroe IslandsNxxxxxxxxx00 country_code Nxxxxxxxxx
FijiNxxxxxxxxx00 country_code Nxxxxxxxxx
French AntillesNxxxxxxxxx00 country_code Nxxxxxxxxx
French GuianaNxxxxxxxxx00 country_code Nxxxxxxxxx
French PolynesiaNxxxxxxxxx00 country_code Nxxxxxxxxx
GabonNxxxxxxxxx00 country_code Nxxxxxxxxx
GambiaNxxxxxxxxx00 country_code Nxxxxxxxxx
GibraltarNxxxxxxxxx00 country_code Nxxxxxxxxx
GreeceNxxxxxxxxx00 country_code Nxxxxxxxxx
GreenlandNxxxxxxxxx00 country_code Nxxxxxxxxx
GuatemalaNxxxxxxxxx00 country_code Nxxxxxxxxx
GuineaNxxxxxxxxx00 country_code Nxxxxxxxxx
Guinea-BissauNxxxxxxxxx00 country_code Nxxxxxxxxx
GuyanaNxxxxxxxxx001 country_code Nxxxxxxxxx
HaitiNxxxxxxxxx00 country_code Nxxxxxxxxx
HondurasNxxxxxxxxx00 country_code Nxxxxxxxxx
Hong KongNxxxxxxxxx001 country_code Nxxxxxxxxx
Hungary06 Nxxxxxxxxx00 country_code Nxxxxxxxxx
IcelandNxxxxxxxxx00 country_code Nxxxxxxxxx
IndonesiaNxxxxxxxxx001 country_code Nxxxxxxxxx
ItalyNxxxxxxxxx00 country_code Nxxxxxxxxx
JapanNxxxxxxxxx010 country_code Nxxxxxxxxx
KuwaitNxxxxxxxxx00 country_code Nxxxxxxxxx
LesothoNxxxxxxxxx00 country_code Nxxxxxxxxx
LiberiaNxxxxxxxxx00 country_code Nxxxxxxxxx
LiechtensteinNxxxxxxxxx00 country_code Nxxxxxxxxx
Lithuania8 Nxxxxxxxxx00 country_code Nxxxxxxxxx
LuxembourgNxxxxxxxxx00 country_code Nxxxxxxxxx
MacaoNxxxxxxxxx00 country_code Nxxxxxxxxx
MadagascarNxxxxxxxxx00 country_code Nxxxxxxxxx
MalawiNxxxxxxxxx00 country_code Nxxxxxxxxx
MaldivesNxxxxxxxxx00 country_code Nxxxxxxxxx
MaliNxxxxxxxxx00 country_code Nxxxxxxxxx
MaltaNxxxxxxxxx00 country_code Nxxxxxxxxx
MartiniqueNxxxxxxxxx00 country_code Nxxxxxxxxx
MauritaniaNxxxxxxxxx00 country_code Nxxxxxxxxx
MauritiusNxxxxxxxxx00 country_code Nxxxxxxxxx
Mayotte and ReunionNxxxxxxxxx00 country_code Nxxxxxxxxx
Mexico01 Nxxxxxxxxx00 country_code Nxxxxxxxxx
Micronesia1 Nxxxxxxxxx011 country_code Nxxxxxxxxx
MonacoNxxxxxxxxx00 country_code Nxxxxxxxxx
NauruNxxxxxxxxx00 country_code Nxxxxxxxxx
New CaledoniaNxxxxxxxxx00 country_code Nxxxxxxxxx
NigerNxxxxxxxxx00 country_code Nxxxxxxxxx
NigeriaNxxxxxxxxx009 country_code Nxxxxxxxxx
Niue IslandNxxxxxxxxx00 country_code Nxxxxxxxxx
NorwayNxxxxxxxxx00 country_code Nxxxxxxxxx
PalauNxxxxxxxxx011 country_code Nxxxxxxxxx
PanamaNxxxxxxxxx00 country_code Nxxxxxxxxx
Papua New GuineaNxxxxxxxxx00 country_code Nxxxxxxxxx
ParaguayNxxxxxxxxx002 country_code Nxxxxxxxxx
PortugalNxxxxxxxxx00 country_code Nxxxxxxxxx
QatarNxxxxxxxxx00 country_code Nxxxxxxxxx
RwandaNxxxxxxxxx000 country_code Nxxxxxxxxx
SamoaNxxxxxxxxx0 country_code Nxxxxxxxxx
San MarinoNxxxxxxxxx00 country_code Nxxxxxxxxx
Sao Tome and PrincipeNxxxxxxxxx00 country_code Nxxxxxxxxx
SenegalNxxxxxxxxx00 country_code Nxxxxxxxxx
SeychellesNxxxxxxxxx00 country_code Nxxxxxxxxx
SingaporeNxxxxxxxxx001 country_code Nxxxxxxxxx
Solomon IslandsNxxxxxxxxx00 country_code Nxxxxxxxxx
South KoreaNxxxxxxxxx001 country_code Nxxxxxxxxx
SpainNxxxxxxxxx00 country_code Nxxxxxxxxx
St Helena and Tristan da CunhaNxxxxxxxxx00 country_code Nxxxxxxxxx
St Pierre and MiquelonNxxxxxxxxx00 country_code Nxxxxxxxxx
SurinameNxxxxxxxxx00 country_code Nxxxxxxxxx
TaiwanNxxxxxxxxx002 country_code Nxxxxxxxxx
ThailandNxxxxxxxxx001 country_code Nxxxxxxxxx
Togolese RepublicNxxxxxxxxx00 country_code Nxxxxxxxxx
TokelauNxxxxxxxxx00 country_code Nxxxxxxxxx
TongaNxxxxxxxxx00 country_code Nxxxxxxxxx
Tuvalu (formerly Ellice Islands)Nxxxxxxxxx00 country_code Nxxxxxxxxx
United States11-digit dialing: 1 NPA Nxx xxxx
10-digit dialing: NPA Nxx xxxx
7-digit dialing: Nxx xxxx **
011 country_code Nxxxxxxxxx
All other countries0 Nxxxxxxxxx00 country_code Nxxxxxxxxx




** - for 7 digit dialling Location with local area code needs to be defined. Please see "Locations" chapter in Administrator Manual.

Special services

Available special service dial codes can be found below:

  • #123 - Test Call
  • #124 - Echo Test
  • #125 - DTMF Test
  • #401 - Record Sound file
  • #421XXX - Agent join Queue (XXX is a Queue number to join)
  • #422XXX - Agent leave Queue (XXX is a Queue number to leave)
  • #423* - Agent Queue login to all queues
  • #424* - Agent Queue logout from all queues
  • #423XXX - Agent Queue login (XXX is a Queue number to login)
  • #424XXX - Agent Queue logout (XXX is a Queue number to logout)
  • #445 - Voicemail
  • #446 - Phone hot desking. See Administrator manual chapter 14. Phones - Hot Desking for details.
  • #501-#599 - Virtual Cof. Rooms
  • #801-#820 - Pickup previously Parked Call
  • ** - Call Pickup
  • *141* - Dial before a number to automatically have Caller ID as anonymous.

Phone dial pad codes (DTMF) listed below can be used mid call:

  • #801-#820 - Park current call
  • ## - Start/stop ad-hock call Recording

Password

Password window

Figure 3.3 Password window.

To change your password click on the gear icon gear.png in the My Account panel and select Password from context menu - see (1) and (2) in the Figure above. This will open a form, where you can change your password.

Number presentation

Caller Line Identification window

Figure 3.4 Caller Line Identification window.

This is a number presented as Caller ID when you make outbound calls. To open this window click CLI Button (1) in My Account window. To change your Caller ID click button (2) and select desired number from the drop down list. Caller ID can be only set to one of the Inbound Numbers assigned to your account. To submit click submit button (3).

Call Waiting

With Call Waiting enabled you can answer more than one call at the same time. You will be able to put one of your callers On Hold and talk to another one, switching between the calls as required. With Call Waiting disabled you will be able to answer only one call at the time. Next incoming call will be automatically redirected to your voicemail.

Do not Disturb

With Do not Disturb enabled all incoming calls are automatically redirected to your voicemail.

Follow Me

Follow Me window

Figure 3.5 Follow Me window.

Follow Me allows to forward incoming calls to your co-workers and/or other telephone numbers (your mobile phone for example).

Please note: if you set up Follow Me (call forwarding) to mobile (cell) and/or land line number on PSTN network (Ordinary Telephone Network) normal Call Out Rates will apply as per http://voipstudio.com/en/rates

To set up call forwarding:

  1. Click Follow Me button in My Account panel (1).
  2. Activate Follow Me feature.
  3. You may want your own extension to ring before trying Follow Me destinations. To enable initial ringing of your own telephone first, set Initial ring time to value greater than zero.
  4. Select if Caller ID displayed on the phone where you forward your calls to should show Remote (person who is calling you) or Local (your on Inbound Number) as CLI.
  5. You may want to play an announcement before forwarding call to Follow Me destinations.
  6. To modify you announcement click Change button.
  7. To enable or disable announcement use checkbox (5).
  8. Enter list of numbers (one per line) where you wish to forward your incoming calls.
  9. Set number of second to ring Follow Me destinations.
  10. Select one of the available ring strategies.
  11. Set final destination if no Follow Me number answers the call.

Ring Strategy:
Ring All - All agent phones in queue will ring simultaneously.
Hunt - Will Ring First agent, if busy will attempt each subsequent agent.
Memory Hunt - Similar to Hunt however attempts to spread calls evenly across agents. For example Agent B took last call next call will try at Agent C first.

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