chat

CLICK TO CHAT

3. My Account

My Account panel.<br>Please click red circle with a number in the image above to see further details

Figure 3.1 My Account panel.
Please click red circle with a number in the image above to see further details.

Here you can view telephone(s) (hardware phones or softphone) currently registered with your account. Extension, inbound number(s) assigned to your account and membership of Ring and Pickup groups. You can also edit your account settings described below.

Profile

My details window

Figure 3.2 My details window.

To view your account information or edit your details click on the gear icon gear.png in the My Account panel and select Profile from context menu - see (1) in the Figure 3.1 above. This will open a form, where you can update account details.

SIP Info

My details window includes information about your SIP account required to configure a third party softphone or VoIP phone to work with VoIPstudio service. See "Third party softphones" chapter for detailed instructions.

XMPP Info

Additional XMPP Info is available to configure third party chat software whether built into softphones or standalone. See "Third party softphones" chapter for detailed instructions.

Dial Plan

Dialling pattern (number plan) depends on your geographical location. Some countries have different dial plans than others. Please see below a list of all dialling patterns supported by VoIPstudio Hosted PBX system:

Country National dialling International dialling
Andorra Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Aruba Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Australia Nxxxxxxxxx 0011 country_code Nxxxxxxxxx
Bahrain Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Belize Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Benin Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Botswana Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Burkina Faso Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Burundi Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Côte d'Ivoire Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Cambodia Nxxxxxxxxx 001 country_code Nxxxxxxxxx
Cameroon Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Canada 11-digit dialing: 1 NPA Nxx xxxx
10-digit dialing: NPA Nxx xxxx
7-digit dialing: Nxx xxxx **
011 country_code Nxxxxxxxxx
Cape Verde Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Central African Republic Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Chad Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Congo (Brazzaville) Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Cook Islands Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Costa Rica Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Cuba Nxxxxxxxxx 119 country_code Nxxxxxxxxx
Cyprus Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Czech Republic Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Denmark Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Diego-Garcia Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Djibouti Nxxxxxxxxx 00 country_code Nxxxxxxxxx
East Timor Nxxxxxxxxx 00 country_code Nxxxxxxxxx
El Salvador Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Falkland Islands Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Faroe Islands Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Fiji Nxxxxxxxxx 00 country_code Nxxxxxxxxx
French Antilles Nxxxxxxxxx 00 country_code Nxxxxxxxxx
French Guiana Nxxxxxxxxx 00 country_code Nxxxxxxxxx
French Polynesia Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Gabon Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Gambia Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Gibraltar Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Greece Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Greenland Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Guatemala Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Guinea Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Guinea-Bissau Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Guyana Nxxxxxxxxx 001 country_code Nxxxxxxxxx
Haiti Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Honduras Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Hong Kong Nxxxxxxxxx 001 country_code Nxxxxxxxxx
Hungary 06 Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Iceland Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Indonesia Nxxxxxxxxx 001 country_code Nxxxxxxxxx
Italy Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Japan Nxxxxxxxxx 010 country_code Nxxxxxxxxx
Kuwait Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Lesotho Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Liberia Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Liechtenstein Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Lithuania 8 Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Luxembourg Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Macao Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Madagascar Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Malawi Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Maldives Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Mali Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Malta Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Martinique Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Mauritania Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Mauritius Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Mayotte and Reunion Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Mexico 01 Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Micronesia 1 Nxxxxxxxxx 011 country_code Nxxxxxxxxx
Monaco Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Nauru Nxxxxxxxxx 00 country_code Nxxxxxxxxx
New Caledonia Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Niger Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Nigeria Nxxxxxxxxx 009 country_code Nxxxxxxxxx
Niue Island Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Norway Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Palau Nxxxxxxxxx 011 country_code Nxxxxxxxxx
Panama Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Papua New Guinea Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Paraguay Nxxxxxxxxx 002 country_code Nxxxxxxxxx
Portugal Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Qatar Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Rwanda Nxxxxxxxxx 000 country_code Nxxxxxxxxx
Samoa Nxxxxxxxxx 0 country_code Nxxxxxxxxx
San Marino Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Sao Tome and Principe Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Senegal Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Seychelles Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Singapore Nxxxxxxxxx 001 country_code Nxxxxxxxxx
Solomon Islands Nxxxxxxxxx 00 country_code Nxxxxxxxxx
South Korea Nxxxxxxxxx 001 country_code Nxxxxxxxxx
Spain Nxxxxxxxxx 00 country_code Nxxxxxxxxx
St Helena and Tristan da Cunha Nxxxxxxxxx 00 country_code Nxxxxxxxxx
St Pierre and Miquelon Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Suriname Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Taiwan Nxxxxxxxxx 002 country_code Nxxxxxxxxx
Thailand Nxxxxxxxxx 001 country_code Nxxxxxxxxx
Togolese Republic Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Tokelau Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Tonga Nxxxxxxxxx 00 country_code Nxxxxxxxxx
Tuvalu (formerly Ellice Islands) Nxxxxxxxxx 00 country_code Nxxxxxxxxx
United States 11-digit dialing: 1 NPA Nxx xxxx
10-digit dialing: NPA Nxx xxxx
7-digit dialing: Nxx xxxx **
011 country_code Nxxxxxxxxx
All other countries 0 Nxxxxxxxxx 00 country_code Nxxxxxxxxx




** - for 7 digit dialling Location with local area code needs to be defined. Please see "Locations" chapter in Administrator Manual.

Special services

Available special service dial codes can be found below:

  • #123 - Test Call
  • #124 - Echo Test
  • #125 - DTMF Test
  • #401 - Record Sound file
  • #421XXX - Agent join Queue (XXX is a Queue number to join)
  • #422XXX - Agent leave Queue (XXX is a Queue number to leave)
  • #423* - Agent Queue login to all queues
  • #424* - Agent Queue logout from all queues
  • #423XXX - Agent Queue login (XXX is a Queue number to login)
  • #424XXX - Agent Queue logout (XXX is a Queue number to logout)
  • #445 - Voicemail
  • #446 - Phone hot desking. See Administrator manual chapter 14. Phones - Hot Desking for details.
  • #501-#599 - Virtual Cof. Rooms
  • #801-#820 - Pickup previously Parked Call
  • ** - Call Pickup
  • *141* - Dial before a number to automatically have Caller ID as anonymous.

Phone dial pad codes (DTMF) listed below can be used mid call:

  • #801-#820 - Park current call
  • ## - Start/stop ad-hock call Recording

Password

Password window

Figure 3.3 Password window.

To change your password click on the gear icon gear.png in the My Account panel and select Password from context menu - see (1) and (2) in the Figure above. This will open a form, where you can change your password.

Number presentation

Caller Line Identification window

Figure 3.4 Caller Line Identification window.

This is a number presented as Caller ID when you make outbound calls. To open this window click CLI Button (1) in My Account window. To change your Caller ID click button (2) and select desired number from the drop down list. Caller ID can be only set to one of the Inbound Numbers assigned to your account. To submit click submit button (3).

Call Waiting

With Call Waiting enabled you can answer more than one call at the same time. You will be able to put one of your callers On Hold and talk to another one, switching between the calls as required. With Call Waiting disabled you will be able to answer only one call at the time. Next incoming call will be automatically redirected to your voicemail.

Do not Disturb

With Do not Disturb enabled all incoming calls are automatically redirected to your voicemail.

Follow Me

Follow Me window

Figure 3.5 Follow Me window.

Follow Me allows to forward incoming calls to your co-workers and/or other telephone numbers (your mobile phone for example).

Please note: if you set up Follow Me (call forwarding) to mobile (cell) and/or land line number on PSTN network (Ordinary Telephone Network) normal Call Out Rates will apply as per https://voipstudio.com/en/rates

To set up call forwarding:

  1. Click Follow Me button in My Account panel (1).
  2. Activate Follow Me feature.
  3. You may want your own extension to ring before trying Follow Me destinations. To enable initial ringing of your own telephone first, set Initial ring time to value greater than zero.
  4. Select if Caller ID displayed on the phone where you forward your calls to should show Remote (person who is calling you) or Local (your on Inbound Number) as CLI.
  5. You may want to play an announcement before forwarding call to Follow Me destinations.
  6. To modify you announcement click Change button.
  7. To enable or disable announcement use checkbox (5).
  8. Enter list of numbers (one per line) where you wish to forward your incoming calls.
  9. Set number of second to ring Follow Me destinations.
  10. Select one of the available ring strategies.
  11. Set final destination if no Follow Me number answers the call.

Ring Strategy:
Ring All - All agent phones in queue will ring simultaneously.
Hunt - Will Ring First agent, if busy will attempt each subsequent agent.
Memory Hunt - Similar to Hunt however attempts to spread calls evenly across agents. For example Agent B took last call next call will try at Agent C first.

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