2026 Capterra Shortlist for call center solutions
- Tim Meredith
Table of contents
Same category, very different cost reality
Selecting a call centre solution in 2026 is rarely about features alone.
Most decision-makers already know what they need at a baseline level: call queues, routing, IVR, recording, reporting, and integrations. More importantly, a solution that empowers their team to perform better and improve customer satisfaction.
The real complexity appears once shortlisted platforms are compared on commercial structure, not capability.
Capterra’s newly published 2026 Call Center Shortlist is a useful reference point here. It brings together products with strong review volume and ratings, based on independent user feedback and platform popularity.
But the shortlist also highlights a recurring challenge: solutions that sit side by side in the same category can differ dramatically in effective TCO (total cost of ownership) once minimum users, contract terms, and billing assumptions are factored in.
All comparisons are based on publicly available third-party data and vendors’ own published pricing pages.
What the Capterra Shortlist tells us, and what it doesn’t
Capterra’s Shortlist methodology wonderfully blends user ratings and popularity signals to identify leading solutions in each category. It is not a comprehensive price comparison or recommendation engine, but it isn’t meant to be.
What the Shortlist does well:
- Surfaces reputable, widely used platforms
- Provides a neutral starting point for selection
- Grounds evaluation in verified customer reviews
What it does not do:
- Normalise pricing models
- Account for minimum seat requirements
- Distinguish between annual-only and month-to-month pricing
That gap matters, because “paid plans start at” is rarely the price a business actually pays.
Why entry pricing often misleads buyers
Two solutions can both appear on the shortlist, both scoring well by providing similar business outcomes, but still be priced for entirely different buyer profiles.
Common variables that materially affect cost:
- Minimum number of users
- Whether the headline price requires an annual contract
- Whether monthly billing exists, and at what premium
- Whether many core features are included or gated
To make the comparison fair, it helps to look beyond headline pricing and ask a simple question: What is the lowest realistic monthly cost to run a small-medium call centre team, without long-term commitment?
Pricing and commitment comparison (fair-view basis)
| Platform | Advertised entry price | Contract requirement | Minimum users | Fair monthly entry point | Notes |
|---|---|---|---|---|---|
| VoIPstudio | $6 / user / month | None | None | $6 / user / month | PAYG pricing, rolling monthly, low cost numbering and AI addons |
| Squaretalk | $15 / user / month | Annual | 3 users | 3 users at $45/ month | Monthly option available at higher rate |
| Aircall | $40 / month | Annual | 3 users | 3 licenses for £120/month, billed annually | Monthly option available at higher rate |
| JustCall | $29 / user / month | Annual | 2 users | Higher on monthly | Annual billing required for $29 rate |
| Phonexa | $250 / month | Not clearly stated | Not stated | $250 / month | Flat platform pricing |
| RingCentral (Contact Center) | Often cited ~$65 / user / month | Typically annual | Not public | Quote-led | Enterprise-oriented pricing model |
Prices vary by region and plan and are correct at the time of writing. Always verify pricing against live vendor pages for the latest updates.
VoIPstudio: highly rated on the Shortlist, with one of the lowest entry prices
What stands out about VoIPstudio on the 2026 Capterra Call Center Shortlist is not just that it appears alongside far more expensive platforms, but that it does so while maintaining strong user ratings at one of the lowest published price points in the category.
Based on publicly available pricing, VoIPstudio lists:
- $6 per user per month on a Pay As You Go plan with options for bundle packages including numbers and calling minutes
- No minimum user requirement
- Rolling month-to-month billing, with no long-term commitment
- Core capabilities available without excessive enterprise bundles
In the context of the shortlist, that combination is unusual. Many platforms in the same category achieve similar ratings, but only at materially higher entry costs, often tied to minimum seat counts or annual contracts.
For teams selecting a call centre solution incrementally, this distinction matters. VoIPstudio allows organisations to start small, validate fit, and scale usage without being locked into pricing assumptions made upfront, like including numbers or minutes with every user.
That balance between high user satisfaction and low structural commitment is reflected in VoIPstudio’s consistently strong third-party scores for value for money and ease of use on Capterra. It also helps explain why VoIPstudio sits competitively on the shortlist for features and business outcomes, despite a very different pricing model from many of its peers.
Squaretalk: capable platform, higher effective starting cost
Squaretalk is a good example of why headline pricing needs context.
Squaretalk clearly states:
- $15 per user per month with annual billing
- Minimum three users
- Monthly billing available at $25 per user
So in practical terms:
- The lowest advertised price requires a 3-user, 12-month commitment
- A flexible monthly option exists, but at a much higher per-user rate
Squaretalk is positioned toward scaling contact centres that value advanced analytics and omnichannel capability. The pricing reflects that focus.
Aircall: premium positioning on the shortlist
Aircall appears on the 2026 Capterra Shortlist with “paid plans start at $40.00 per month” shown directly on the listing.
Aircall states:
- 3 licenses for £120/month, billed annually
- 3 licenses for £165, billed monthly
- Minimum three users
Aircall’s value proposition centres on integrations, workflows, and sales-support use cases. For organisations that prioritise deep CRM alignment, that premium can be justified.
For teams selecting a call centre solution primarily for voice, routing, and reporting, the cost differential compared to lower-entry platforms is substantial. Aircall also lists an “Essentials” package that is not ideally suited to all call centers, but this comes with a minimum commitment of $75/month for 3-users, billed annually.
JustCall: annual-first pricing and seat minimums
JustCall lists:
- $29 per user per month
- Billed annually
- Minimum of two licences
This places JustCall firmly in a higher commitment bracket, particularly for smaller teams or pilot deployments.
Phonexa and RingCentral
Phonexa and RingCentral are included here as upper-range reference points.
Phonexa’s published starting price of $250 per month positions it as a broader attribution and call-tracking platform, rather than a lean call centre solution.
RingCentral’s Contact Centre offering, meanwhile, is widely understood to sit at enterprise price levels, often cited around $65 per user per month in third-party summaries, with quote-based commercial models.
Both reinforce the same point: cost escalates quickly as brand recognition increases, even if business benefits do not vary significantly.
What this means for decision-makers
The 2026 Capterra Shortlist is a strong starting signal of credibility and adoption. But shortlist placement alone does not tell you:
- How soon costs escalate
- How much commitment is required upfront
- How flexible the platform is as your team scales
VoIPstudio’s differentiation is centered around key features that truly provide business benefits cost-effectively and with simplicity:
- Transparent low pricing
- No forced seat minimums
- No contract lock-in
- Cloud-native call centre capability from day one
- Cost-effective CX and AI options
For many SMBs and mid-market teams, that combination aligns better with how call centers are actually deployed and scaled.
Final note on data and fairness
All pricing and shortlist references in this article are drawn from:
- Capterra 2026 Call Center Shortlist
- Vendors’ own pricing pages at the time of publishing
- Reputable third-party directories where list pricing is not directly disclosed
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