New Supervisor Dashboard: Clarity, Control and Oversight

VoIPstudio is rolling out a major update designed to make managing your team’s performance and communication easier than ever. With the launch of the Supervisor Dashboard, team leaders, HR managers, and supervisors now have direct access to key tools and reports—all without needing full administrative rights.

What’s New?

The new Supervisor Dashboard is tailored specifically for users who oversee daily operations and need visibility into call activity and team performance, but don’t need access to broader system configurations. This new dashboard offers access to:

• Call Recordings – Review past calls for quality assurance and training purposes.
• Contacts – Manage customer and business contacts with ease.
• Reporting – Access key performance data, including call volumes, response times, and team activity.
• History – Quickly review detailed logs of past conversations to understand communication patterns.

Cleaner Separation Between Admins and Supervisors

One of the biggest benefits of this update is a decluttered and clearer admin experience. Previously, admins handled everything, from user settings to performance reviews. The admin view now focuses on system configurations and core platform management, while supervisors get a dedicated view to monitor and manage their teams.

Admins still have full access to the Supervisor Dashboard if needed, but they can also assign the Supervisor role to team leaders, HR staff, or department heads. This makes it easier to delegate responsibilities without exposing sensitive system settings.

Practical Use Cases

The Supervisor Dashboard is ideal for businesses running call or contact centers, where managers need fast access to performance data to track agent efficiency and customer experience. But the benefits don’t stop there. Any business with customer-facing teams can use the dashboard to improve internal oversight and training.

For example:

• Sales Team Leaders can monitor outbound call success rates, check how many calls each rep is making, and review recordings of key conversations to identify coaching opportunities.
• Support Managers can track response times, review customer call histories to spot recurring issues, and listen to call recordings to ensure team members are following best practices for customer care.
• HR Managers can use call recordings and contact data to monitor compliance with internal communication policies, support performance reviews, and help identify training needs across customer-facing teams.
• Regional Managers overseeing multiple locations can compare performance across offices, ensuring consistent service delivery, while identifying high performers who may be able to mentor others.
• Operations Managers responsible for service delivery can spot bottlenecks, monitor call queues in real time, and use the data to optimize team scheduling and resource allocation.

A Foundation for Future Enhancements

This update is more than just a new feature—it’s part of a larger plan to continuously improve the VoIPstudio portal and user experience. By separating user roles and providing more focused tools, we’re creating the foundation for future enhancements to reporting, analytics, user management, and much more!

How to Enable the Supervisor Role

If you’re ready to put the Supervisor Dashboard to work, enabling it is simple. Admins can assign the Supervisor role to selected users in the “User Management -> Security” settings within VoIPstudio.

Once assigned, supervisors gain instant access to the new dashboard and its powerful tools through the Supervisor tab in the menu. If you’re already an admin user, access to the Supervisor Dashboard will automatically be granted without having to apply it manually.

Ready to try it out? Log in to VoIPstudio and experience the new way to manage your team.