Call flow designer

Design the perfect customer journey – visually.

VoIPstudio’s intuitive Call Flow Designer lets you build sophisticated inbound call workflows without technical knowledge.

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A flowchart from the call flow designer showing an incoming call process: calls are queued during working hours, while after-hours play a message before sending to voicemail. All paths end when the call terminates.

Trusted by growing teams, from dynamic SMBs to established enterprises

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Simplify routing. Enhance experience. Empower teams.

No coding required

Anyone can create call flows from scratch using an intuitive visual interface or using provided templates, with no downtime or IT support.

The visual drag-and-drop interface makes it easy to create IVRs, time-based routing, and automated call flows that adapt as your business evolves. Improve first-call resolution, reduce waiting times, and deliver a smoother customer experience while giving your team the tools to manage and modify call routing in real time.

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A flowchart titled "Direct Line" designed with a call flow designer shows a call coming in, then routing to either a user/agent or voicemail, followed by call termination. Two people on phones are pictured in separate circles above the chart.
A man in a suit talks on a phone, and a woman with glasses and a headset smiles. A dotted line connects their images, suggesting a conversation.

Better customer experiences

Visualize a caller’s journey to ensure they reach the right destination quickly and easily, improving customer satisfaction and retention.

Dynamic call logic

Automate routing by time zone, office hours, language, or region with simple drag-and-drop elements and intuitive flow charts.

Screenshot showing two call flow diagrams in the call flow designer: “Direct Line” with a simple flow from call to agent or voicemail, and “Business hours” branching by working hours and queue. Bottom overlay button reads "Assign to number".

Disaster recovery

Ensure business continuity and recovery from catastrophic on-site issues by creating multiple templated scenarios that can be activated in seconds.


VoIPstudio didn’t just give us a phone system. They built with us, fast.

From attribution-ready number pools to AI-driven QA in minutes, we scaled paid-search sales. The VoIPstudio team always responds with a can-do attitude that is unparalleled in my career!

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Spiros Maragkoudakis

Group CCO & UK CEO at Globehunters

Popular features

Powerful routing. Simple control.

Visual flow builder

Design and modify call logic instantly with an intuitive editor.

Multi-level IVR (CX Add-on)

Route calls by department, region, or language effortlessly.

Time- and event-based rules

Automate routing based on defined schedules or triggers.

Real-time testing & updates

Visualize changes before publishing live to customers.

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See all features

Top rated & award winning

With an average 4.6 stars and over 2,000+ reviews, VoIPstudio is rated Excellent by users.

4.7

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Ready to launch?

Try a complete call center free for 30 days: menus, queues, compliant recording, analytics, and integrations. With optional low-cost inclusive minutes packages and advanced CX Add-on with AI call analysis available.

  • 24/7 support

  • 99.99% Uptime guarantee

  • Global connectivity

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Install VoIPstudio on Linux

.deb

1. Download .deb package

				
					wget https://repo.ssl7.net/repo/voipstudio/stable/main/binary/VoIPstudio_current_amd64.deb

2. Install VoIPstudio

				
					sudo dpkg -i VoIPstudio_current_amd64.deb

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