VoIPstudio provides best-in-breed comms system for dog training and nutrition firm

About

The Halsted Family, based in the beautiful and wild Yorkshire Dales in the north of England, has been training domestic and working dogs for more than 50 years winning countless awards in the process. In 2017, the family launched a dog nutrition advisory service as well as a range of premium food specifically developed to provide balanced diets for dogs of all ages and breeds.

The Challenge

The Halsteds are passionate about dogs and want to ensure that they are always on-hand to provide specialist advice and guidance to dog owners and trainers. Having an easy to navigate website with a toll-free number, which is free from both UK landlines and mobiles are vital components in their customer service strategy.

John Halsted Jnr had used a VoIP service in a previous career and wanted to introduce a similar system for the family business. Unfortunately, his first experience was not a good one.

The Solution

Halsted Foods began its journey with VoIPstudio by initially installing the mobile app on John’s phone. This allowed him to explore the system’s capabilities firsthand before rolling it out to the wider team. One of the key advantages was the ability to manage both business and personal calls on a single mobile device while maintaining separate numbers and voicemail inboxes – supporting a clearer boundary between work and personal life.

Following this successful trial, VoIPstudio was then set up across the company’s PCs, enabling team members to access calls and voicemails from multiple devices. This improved flexibility and made communication management more convenient for the entire business.

The Impact

John has been consistently impressed by both the performance and customer support offered by VoIPstudio. When he encountered a small issue with the app on a new device, the VoIPstudio team responded quickly and ensured service continuity without disruption.

The switch to VoIPstudio has also delivered clear cost savings. Previously, outgoing business calls to customers and suppliers were made directly from a personal mobile, leading to higher phone bills. With VoIPstudio, those costs have been significantly reduced.

For a business like Halsted Foods, where customer service is a top priority, having a reliable and professional VoIP system in place has made a meaningful difference, helping the team continue to deliver standout service to both pets and their owners.