Connect your business phone data to AI
MCP Integration
Give AI assistants like Claude secure access to your VoIPstudio call data. Ask questions about calls, agents, missed opportunities, customer sentiment and call centre performance in plain language.
- No custom reports
- No SQL
- No complex API
- No exports
Works with Claude and other AI platforms that support external MCP servers.
Ask questions your dashboard was never built for
You
AI Assistant
What is MCP?
MCP, or Model Context Protocol, lets AI assistants securely connect to external systems.
With the Voipstudio MCP server, your AI assistant can query Voipstudio data directly, including call recordings, call detail records, live calls and voicemails.
Why connect Voipstudio to AI?
Natural language reporting
Ask questions about call activity, agent performance, customer experience and missed calls using normal language.
Live operational visibility
Check active calls, unanswered calls, call volumes and agent activity without building a new dashboard.
Faster QA reviews
Review low-scoring calls, common complaint themes, summaries and action items without manually listening to every recording.
Better customer follow-up
Find missed inbound calls, unresolved issues, negative sentiment and important customer moments faster.
No developer project required
Generate an API key, add the MCP server URL to your AI platform, and start asking questions.
What your AI assistant can access
Call recordings
Review call recordings and, with the CX Addon, access transcripts, summaries, sentiment, action items and CX scores.
Call detail records
Analyse call volume, duration, cost, agent activity, call status and call direction.
Live calls
See which calls are active right now and which agents are handling them.
Voicemails
Find voicemail messages by caller, destination, duration, date and listened status.
Recording audio
Retrieve time-limited MP3 links for specific recordings when deeper review is needed.
Setup quick guide
Create a VoIPstudio API key
In the VoIPstudio admin dashboard, open the user you want to connect.
Go to API Keys, create a new key, name it something clear such as Claude MCP, then copy the API key.
The AI assistant will only be able to access the data available to that VoIPstudio user.
Add the VoIPstudio MCP server URL
Use this MCP server URL:
https://mcp.voipstudio.workers.dev/sse
In Claude or another compatible AI platform, look for:
- Custom MCP server
- External MCP server
- Connectors
- Integrations
Add the Voipstudio MCP server URL and authenticate using your Voipstudio API key.
Authorise the connection
Save the connection and authorise access when prompted.
Once connected, your AI assistant can call Voipstudio tools during a conversation.
Start asking questions
Once connected, simply start asking questions in natural language.
What you can ask
Ask natural language questions about your calls, agents, and customers.
QA and coaching
“Give me a QA summary for each agent this month, including average CX score, complaint themes and the three lowest-scoring calls.”
Missed call recovery
“List all missed inbound calls from yesterday with caller IDs and call times.”
Call centre performance
“What was our call volume by day this week, and how many calls went unanswered?”
Customer sentiment
“Is customer sentiment improving or declining compared with last month?”
Billing and cost review
“Which extensions made the most expensive outbound calls this quarter?”
Live operations
“How many agents are currently on calls, and are any calls running longer than 20 minutes?”
Available tools
The Voipstudio MCP Server provides the following tools, enabling AI platforms to securely query your data using natural language.
Returns call recordings with metadata including caller details, duration, direction, and call context.
Returns Call Detail Records (CDRs) including call duration, disposition, cost, participants, and device information.
Returns a real-time snapshot of all active calls on your account. No parameters required.
Returns voicemail messages with caller details, duration, and listened status.
Returns a direct download URL for the MP3 audio of a specific recording.
Get more with CX Add-on
With CX Add-on, each recording includes the transcript, summary, sentiment, CX score, and timeline.
Security and access control
API key authentication
The MCP server authenticates using a VoIPstudio API key.
Delete keys when no longer needed
API keys can be managed from the admin dashboard.
Controlled data sharing
Your AI platform may ask you to confirm data sharing the first time a VoIPstudio tool is used in a session.
User-scoped access
Each API key is linked to a specific user. The assistant can only access data that user is allowed to access.
Connect VoIPstudio to your AI assistant
Start with VoIPstudio MCP and bring call recordings, CDRs, live calls and voicemails into your AI workflow.
